Clayton Hotel Chiswick, London

Hotel was fresh and new, so refreshing. We didnt get the king size bed and sofa bed as booked, but did get single and Queen bed. Staff was excellent and held our bags until evening when we checked in and again when we checked out. Was a bit out of town but nice area and very direct on underground. Would definitely stay there again.

Excellent! Room was large & spacious. Bathroom was fantastic. Comfortable bed. Great selection of tea & coffee plus a couple of cookies.

The bed was very comfortable and we loved the layout and Contemporary decor. We were on the 7th floor and had a great overview of the area. The Tube was just a short walk from the Hotel. We will stay here again.

I booked for 2nights, because it was my birthday on the 29th,i checked in abit late at 1am. Asked the manager if he can extend my check out time, he said No. I got into the room, used the toilet, it could not flush. There was no lights in the shower and toilet. I was told that someone will come in the morning to do it, no one came. The sinks were blocked, no more did a check before moving me into that room, carpet were dirty and dusty. The only thing that was ok was the bed, how it was made up. Nice and neat. The whole entrance had a funny smell and the worst encounter, the room was freezing cold, told reception but no control. They brought a heater upstairs, it wasn't hot . I was checking out without bathing because the water was so cold. My first experience at clayton was very disappointing. On top of this the other booking for my sister for the 30th, she checked in a bit lare because of my event at the Chiswick town hall. On getting there, the room was cold, she was coming to relax after the party, but unable to have a wash .she reported to reception, they log it and said someone will be coming up to sort it out. Nobody was sent up. I I checked out without having a wash. We wete bery disappointed because yje service was absolutely poor. The staffs at the reception were very helpful and good listeners but they can only pass the message, not them to carry out the job . I love the fact that it is on chiswick high road and thought it would be a nice place to chill,sad☹☹

It was a very enjoyable stay. Hotel is superb and very lively and cosmopolitan. Room was very nice and the breakfast was first rate. Its near our children and the tube and we will stay again, but we will have to save up for the parking charges. But having said that the car park was secure and plenty of room.