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JW Marriott Orlando Grande Lakes

4.0 star property
Lakefront hotel with 4 restaurants, near The Ritz-Carlton Golf Club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Orlando Grande Lakes

Outdoor pool, sun loungers
4 restaurants, breakfast, dinner served; Italian cuisine
4 restaurants, breakfast, dinner served; Italian cuisine
Pillowtop beds, in-room safe, desk, laptop workspace
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Connecting rooms available
  • Bar
  • Laundry facilities
  • Pet-friendly
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 4 outdoor tennis courts
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Self parking

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Supervised childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
The price is CA $604
CA $765 total
includes taxes & fees
Jan 3 - 4 Jan 2025

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Sofa bed
Designer toiletries
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 39 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Sofa bed
Designer toiletries
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Resort View

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Resort View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View (Hearing Accessible)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Sofa bed
Designer toiletries
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Sofa bed
Designer toiletries
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms

65-inch LCD TV with satellite channels, TV, iPod dock

Family Suite, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
  • Lake view
  • Sleeps 7
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Pool View

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 King Bed with Sofa bed, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

65-inch LCD TV with satellite channels, TV, iPod dock

Family Room

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Room, 1 King Bed with Sofa bed, Resort View

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Resort View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Private bathroom
  • 39 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
  • 158 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Full-sized refrigerator/freezer
LCD TV
Pillowtop bed
  • 78 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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includes taxes & fees
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About the area

Map
4040 Central Florida Pkwy, Orlando, FL, 32837

What's nearby

  • The Ritz-Carlton Golf Club - 15 min walk - 1.3 km
  • SeaWorld® Orlando - 3 min drive - 3.0 km
  • Discovery Cove - 3 min drive - 3.2 km
  • Aquatica - 5 min drive - 4.2 km
  • Orange County Convention Center - 6 min drive - 5.7 km

Getting around

  • Orlando Intl. Airport (MCO) - 15 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 25 min drive
  • Orlando Sanford Intl. Airport (SFB) - 44 min drive
  • Kissimmee Station - 17 min drive
  • Brightline Orlando Station - 18 min drive
  • Orlando Station - 18 min drive
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Rosen Shingle Creek Hotel and Resort Fitness Center - ‬6 min drive
  • ‪Zaxby's Chicken Fingers & Buffalo Wings - ‬12 min walk
  • ‪Wendy's - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬3 min drive

About this property

JW Marriott Orlando Grande Lakes

JW Marriott Orlando Grande Lakes features a golf course and puts you within a 10-minute drive of Orange County Convention Center and Universal Orlando Resort. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Primo, one of 4 restaurants, serves Italian cuisine and is open for dinner. Other highlights include 4 outdoor tennis courts, an outdoor pool, and a poolside bar. Fellow travelers say good things about the helpful staff and overall property condition.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian, Vietnamese

At a glance

Hotel size

  • 1010 rooms
  • Arranged over 26 floors

Arriving/Leaving

  • Check-in start time: 4 PM; Check-in end time: midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Supervised childcare*

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 40 lbs per pet)*
  • Service animals welcome

Internet

  • WiFi and wired internet access in rooms*

Parking

  • Onsite self parking (USD 36 per day; includes in/out privileges)
  • Onsite valet parking (USD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Transfers

  • Bus station shuttle*

Offsite

  • Area shuttle within 5 miles*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Golfing
  • Kayaking
  • Personal watercraft (motorized)
  • Shopping
  • Fishing
  • Access to nearby outdoor pool
  • Free use of nearby fitness center
  • Parasailing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • Golf course on site
  • Golf driving range on site
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Reception hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Grab bar near toilet
  • Lever door handles
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Be entertained

  • IPod docking station
  • 65-inch LCD TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Pillowtop mattress
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

THE RITZ-CARLTON SPA has 40 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. The spa is open daily.

Dining

Primo - This restaurant specializes in Italian cuisine and serves dinner only.
Citron - This brasserie specializes in American cuisine and serves breakfast only. Open daily.
Whisper Creek Farm - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
EvrBar - Overlooking the garden, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 59.63 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per day (rates may vary)
  • Wired internet access is available in guestrooms for USD 14.95 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 34 per person
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 250.00 per accommodation, per stay

Parking

  • Self parking costs USD 36 per day with in/out privileges
  • Valet parking costs USD 52 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Grande Lakes JW Marriott
Grande Lakes Marriott Orlando
JW Grande Marriott Orlando
JW Marriott Grande Lakes
JW Marriott Grande Lakes Hotel
JW Marriott Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes
JW Orlando Grande Lakes Marriott
Marriott JW Orlando
Orlando JW Marriott
Jw Marriott Orlando Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes Hotel
Marriott Orlando Grande Lakes
JW Marriott Orlando Grande Lakes Resort
JW Marriott Grande Lakes Resort
JW Marriott Orlando Grande Lakes Hotel
JW Marriott Orlando Grande Lakes Orlando
JW Marriott Orlando Grande Lakes Hotel Orlando

Frequently asked questions

Does JW Marriott Orlando Grande Lakes offer free cancellation for a full refund?
Yes, JW Marriott Orlando Grande Lakes does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JW Marriott Orlando Grande Lakes?
Yes, there's an outdoor pool.
Are pets allowed at JW Marriott Orlando Grande Lakes?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 40 lbs per pet. There's a charge of USD 250.00 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at JW Marriott Orlando Grande Lakes?
Yes. Self parking costs USD 36 per day. Valet parking costs USD 52 per day.
What are the check-in and check-out times at JW Marriott Orlando Grande Lakes?
Check-in start time: 4 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out are available.
What is there to do at JW Marriott Orlando Grande Lakes and nearby?
Have fun with onsite activities like kayaking, fishing, and cycling, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, Pilates, and volleyball. Indulge in a treatment at the spa and soothe your senses in the spa tub. JW Marriott Orlando Grande Lakes also has an outdoor pool, a 24-hour fitness center, and a sauna, as well as an arcade, a garden, and access to a nearby outdoor pool.
Are there restaurants at or near JW Marriott Orlando Grande Lakes?
Yes, there are 4 onsite restaurants, featuring Italian cuisine and garden views.
Does JW Marriott Orlando Grande Lakes have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around JW Marriott Orlando Grande Lakes like?
JW Marriott Orlando Grande Lakes is located a short 15-minute walk from The Ritz-Carlton Golf Club.

JW Marriott Orlando Grande Lakes Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Stanley, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amber, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Blynda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Joanne, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Lovely hotel, had a great time despite being constantly harassed regarding credit card being declined even though I had left cash on arrival & was told I could pay cash on departure. On checkout valet refused to hand over car key to load luggage even though i was at front desk paying our balance. The issue caused as hotel had charged 2 times for valet parking for 24 hrs or cc wouldn't have been declined!! Not the service expected from a 5 star hotel we have stayed numerous times before. Could have been handled much better.
Margaret, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

patricia j, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Dari, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

THOMAS, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

My overall review about the experience was great. The JW Marriott was a calm and convenient experience. I did have a complaint about room service late at night. The staff at the door seemed to expect a tip from only the most simple requests and made it uncomfortable at times. All the dining experiences were great around the hotel. My girlfriend and I did not have a good experience at Knife in Spoon however. The waiting staff seemed very pre-occupied, and we had 2 waiters serving us. However, this caused confusion often times in between them and lead to many repetitive questions. They did not seem very approachable and it did not feel like a Michelin start restaurant experience. The pools and hot tub experience was a brief one but without any issues from me. The staff at the pool area were receptive and available for orders.
Florian, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Beautiful and expansive well manicured and maintained building and grounds
Nathaniel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Spacious, great size, and excellent service!
Jessica, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great facility!
Michael, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ariel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Roberto, 2-night trip
Verified Expedia guest review

8/10 Very good

Jason, 1-night trip
Verified Hotels.com guest review

6/10 Good

Syed, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great weekend stay! This was our first time at the JW Marriot & we thoroughly enjoyed our stay. The pool area is incredible & the culinary offerings, although a tad pricey, are all excellent. We will definitely be back.
Neema, 2-night trip
Verified Hotels.com guest review

4/10 Fair

crowded
Too many people at and in the pool.
Ron, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Caroline, 10-night trip
Verified Hotels.com guest review

8/10 Very good

Our stay during Labor Day Holiday was overall great with a few hiccups. Hotel is nice and well maintained. Rooms feel recently renovated and the interior design is very good. Check-in was easy, fast and professional. Hotel overall was clean despite the amount of guests. The fireworks were exceptional and something we hadn’t experienced at the Four Seasons Orlando. The property and grounds along with the Ritz Carlton are beautiful with good landscaping. The room robes have the best quality we’ve felt and we loved them. The TV size was excellent for our room. Elevators were fast, we never felt it took them long. Things we didn’t like: it seems there’s no good insulation in the rooms as we could hear water running in the bathroom from other rooms and babies crying next door. Lobby bar felt overwhelmed, service was slow and missed essential things like napkins and silverware when bringing food. Lunch at the pool restaurant was a disappointment, we ordered 4 hamburgers and after 1h20 and 2 rounds of alcoholic drinks, the order was still in the queue, we ended up cancelling the order and waited for our dinner reservation outside the hotel. It seems as though the F&B team is not able to handle the amount of work when hotel is at capacity. We will definitely come back but not during big holidays and also to try the tennis courts and golf course.
Julio, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Always great. I continue to return year after year. Staff is great. The new pool area and water slides are fantastic
Margaret, 4-night family trip
Verified Expedia guest review

8/10 Very good

Marcos, 2-night trip
Verified Expedia guest review