The stay was pleasant, the staff that we encountered was friendly and helpful. However, we did experience a little difficulty which we brought attention to the staff, my mom is elderly and had difficulty getting up the stairs, we were put on the 3rd floor. The next morning we were informed that they could possibly move us to the ground floor, we had packed our stuff for the move and waited for up to 2 hours for someone to come after being told that the room would be ready in 20 minutes. We were trying to prepare our Thanksgiving meal and moving now became an inconvenience as no one had yet came to assist us in moving, so we decided to stay where we were, which limited our mom from going in and out.