In the heart of London, Sapphire Hotel offers a warm welcome with WiFi and a 24-hour front desk. Guests can unwind in the lobby or take advantage of concierge services and luggage storage. The helpful staff has left a lasting impression on previous guests.
Westfield London Shopping Centre - 10 min walk - 0.9 km
Kensington High Street - 17 min walk - 1.4 km
Olympia Events - 17 min walk - 1.4 km
Getting around
Heathrow Airport (LHR) - 28 min drive
Farnborough (FAB) - 44 min drive
London City Airport (LCY) - 62 min drive
Gatwick Airport (LGW) - 74 min drive
Luton Airport (LTN) - 75 min drive
Shepherd's Bush Station - 8 min walk
Kensington (Olympia) Station - 14 min walk
Kensington (Olympia) Underground Station - 15 min walk
Goldhawk Road Underground Station - 7 min walk
Shepherd's Bush Underground Station - 7 min walk
Shepherd's Bush Market Underground Station - 8 min walk
Restaurants
The Sindercombe Social - 4 min walk
Another Brother - 2 min walk
Liz Cafe - 3 min walk
GAIL's Bakery - 3 min walk
Zarathustra Cafe - 7 min walk
About this property
Sapphire Hotel
At Sapphire Hotel, you'll be just a 5-minute drive from Kensington High Street and Westfield London Shopping Centre. Also, Thames River and Kensington Gardens are just a 5-minute drive away. Fellow travelers say good things about the helpful staff and location. The property is just a short walk to public transportation: Goldhawk Road Underground Station is 7 minutes and Shepherd's Bush Underground Station is 7 minutes.
At a glance
DONE
Hotel size
14 rooms
Arranged over 5 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
DONE
Other information
Smoke-free property
No stag/bachelor or hen/bachelorette parties
Property amenities
Working away
Computer station
Services
Concierge services
Tour/ticket assistance
Luggage storage
Facilities
1 building/tower
Television in common areas
Accessibility
Upper floors accessible by stairs only
Room amenities
Be entertained
DVD player
LED television
Satellite TV channels
Home comfort
Heating
Fan
Coffee/tea maker
Iron/ironing board
Sleep well
Turndown service
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Desk chair
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge of GBP 20 (subject to availability)
Late check-in between midnight and 1:30 AM can be arranged for an extra charge of GBP 20
Late check-out can be arranged for an extra charge of GBP 20 (subject to availability)
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Also known as
Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London
Frequently asked questions
Does Sapphire Hotel offer free cancellation for a full refund?
Yes, Sapphire Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sapphire Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Sapphire Hotel?
Sorry, there's no onsite parking at Sapphire Hotel.
What are the check-in and check-out times at Sapphire Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge of GBP 20 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 20 (subject to availability). Contactless check-out is available.
What is there to do at Sapphire Hotel and nearby?
Recommended spots to visit include Westfield London Shopping Centre (12-min walk) and Kensington High Street (0.9 mi), along with Royal Albert Hall (2.4 mi) and Hyde Park (2.4 mi).
What's the area around Sapphire Hotel like?
Sapphire Hotel is a short 7-minute walk from Goldhawk Road Underground Station and 17 minutes' walk from Kensington High Street. Travelers say this hotel is in a good location.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4
Cleanliness
7.0
Amenities
7.6
Staff & service
6.8
Property conditions & facilities
Popular mentions
Room
Service staff
Bed
Location
Bathroom
Shower
Elevator
Refrigerator
Value
Lobby
Reviews
Verified
8/10 Very good
May 19, 2026
Carpet needs replacing in room but overall clean room and linen and clean bathroom
Julie
Julie, 1-night trip
Verified
10/10 Exceptional
Apr 12, 2026
Perfect location in a lively area. Start was excellent. Very good value for money.
Mathias
Mathias, 2-night trip
Verified
10/10 Exceptional
Feb 16, 2026
Clean room and shower room, nice amenities (coffee, tea). Quite hotel convenientily located. The staff was particularly helpful and friendly
Claire
Claire, 2-night trip
Verified
10/10 Exceptional
Dec 22, 2025
Good location, clean room, friendly staff.
Rashid
Rashid, 4-night trip
Verified
10/10 Exceptional
Jan 11, 2026
Clean room, clean bathroom, friendly staff
Alexander
Alexander, 1-night trip
Verified
10/10 Exceptional
Jan 15, 2026
Very pleasant stay very clean room and pleasant staff. Very local to everything
Amanda
Amanda, 1-night trip
Verified
6/10 Good
Feb 26, 2026
Bed was suppose to be a double but definitely wasn’t was at best a big single. Staff very friendly and helpful would recommend this place great location
Nick
Nick, 3-night trip
Verified
10/10 Exceptional
Jan 29, 2026
Great Value, good bed
Paolo
Paolo, 1-night trip
Verified
8/10 Very good
Jan 31, 2026
Clean, warm room.
Check in and out was easy, with a courteous staff member. Would sesy again, good value for the price we paid.
Kieron
Kieron, 2-night trip
Verified
10/10 Exceptional
Jan 28, 2026
Clean warm quiet room in the lower level
Kristi
Kristi, 1-night trip
Verified
8/10 Very good
Jan 6, 2026
Room was nice and housekeeping came daily which was helpful. Great location! Only thing that could have been better would to have been a garbage can in the room or bathroom. Would stay again!
Charlotte
Charlotte, 3-night trip
Verified
10/10 Exceptional
Dec 3, 2025
Cozy place, good location and helpful staff.
Really enjoyed the neighborhood
Mario
Mario, 3-night trip
Verified
10/10 Exceptional
Nov 13, 2025
Clean, Quiet, friendly staff. I would stay there again.
Kim Thomas
Kim Thomas, 3-night trip
Verified
10/10 Exceptional
Nov 5, 2025
Room was clean, staff was kind, and the neighborhood proved to be great. Would recommend to anyone considering staying here.
David
David, 2-night trip
Verified
10/10 Exceptional
Feb 1, 2026
Did what it says on the website. Clean, provided good bed, hot water and not expensive. Great Job!
Matthew
Matthew, 1-night trip
Verified
10/10 Exceptional
Jan 8, 2026
Very basic and a nice bang for the pound. Nice staff and about a ten minute walk to two different Underground stations. Please note that it is a 15 minute Underground ride to where the main touristy London activities are, but the place is a lot more reasonably priced. I would definitely stay here again.
Jonathan
Jonathan, 6-night trip
Verified
10/10 Exceptional
Jan 8, 2026
The room was spotless. One of the best sleep I had for long time
mohamadrashid
mohamadrashid, 1-night trip
Verified
10/10 Exceptional
Nov 28, 2025
Staff were friendly, room was well equiped and the bed was very comfortable. The room was very clean.
Malcolm
Malcolm, 2-night trip
Verified
8/10 Very good
Jan 18, 2026
Personal is realy friendly
Raphael Joel
Raphael Joel, 2-night trip
Verified
10/10 Exceptional
Nov 15, 2025
The staffs were very nice! The place was clean and cozy.
Julia
Julia, 2-night trip
Verified
8/10 Very good
Jan 5, 2026
The staff are very courteous and friendly. There was an issue with the room we were staying in so they immediately switched us. Our new room was just what we needed. Definitely recommend!
Anthony
Anthony, 4-night trip
Verified
8/10 Very good
Jan 15, 2026
I had to stay in the sister hotel as my original room was occupied but the gentleman on reception was very apologetic and helpful and put me in a bigger room. All clean, warm and comfortable only downfall was there was loud music playing mostly through the night but apart from that I would definitely stay again as it’s easier for work sometimes.
Samantha
Samantha, 1-night trip
Verified
8/10 Very good
Nov 18, 2025
Very sceptical, having read some previous comments . A very good hotel for the price, room's are clean, staff very good ,couldn't be more helpful. Would definitely stay there again.
Frank
Frank, 2-night trip
Verified
10/10 Exceptional
Oct 6, 2025
Shops nearby! Excellent friendly staff!
Stephanie
Stephanie, 1-night trip
Verified
6/10 Good
Jan 16, 2026
Overall, this hotel offers excellent value. The room was immaculate, the shower had great pressure, and the front desk staff provided a warm and professional welcome. Unfortunately, my experience was significantly overshadowed by persistent loud banging from the floor above. While I am unsure of the exact source, the constant noise was quite disruptive and impacted the quality of my stay."