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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central hotel with outdoor pool, connected to a shopping center, near Orchard Central

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
    Bar
  • Free parking
    Free parking
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Spa tub
  • Pool bar
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The price is CA $241
CA $294 total
includes taxes & fees
Nov 24 - Nov 25

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Front of property - evening/night
JEN Singapore Tanglin by Shangri-La
Pool
Spa
Free parking
Free WiFi
8.8 out of 10, Excellent, (1006)
The price is CA $185
CA $222 total
includes taxes & fees
Dec 9 - Dec 10
JEN Singapore Tanglin by Shangri-La
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About the area

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central - 3 min walk
  • Orchard Road - 5 min walk
  • National Museum of Singapore - 15 min walk
  • Bugis Street Shopping District - 20 min walk
  • Marina Bay Sands Casino - 6 min drive

Getting around

  • Seletar Airport (XSP) - 23 min drive
  • Singapore Changi Airport (SIN) - 29 min drive
  • Senai International Airport (JHB) - 66 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • Kempas Baru Station - 33 min drive
  • JB Sentral - 40 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 10 min walk
  • Orchard Station - 12 min walk

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • ‪Drink Drunk Donki - ‬3 min walk
  • ‪Makan, Jen - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you within a 5-minute walk of Orchard Road. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a 24-hour health club, and a fitness center. Fellow travelers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

At a glance

Hotel size

  • 499 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Contactless check-in available
  • Express check-in/out available
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • Meeting rooms
  • Computer station
  • Conference space (452 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • Spa tub
  • Banquet hall

Accessibility

  • Elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children

Children & extra beds

  • Rollaway beds are available for SGD 107.91 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?
Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JEN Singapore Orchardgateway by Shangri-La?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:30 PM.
Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at JEN Singapore Orchardgateway by Shangri-La?
No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.
What is there to do at JEN Singapore Orchardgateway by Shangri-La and nearby?
JEN Singapore Orchardgateway by Shangri-La has an outdoor pool and a 24-hour health club, as well as a spa tub.
Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?
Yes, Makan at Jen offers international cuisine, pool views, and poolside dining.
What's the area around JEN Singapore Orchardgateway by Shangri-La like?
JEN Singapore Orchardgateway by Shangri-La is in Orchard, a short 1-minute walk from Somerset Station and 5 minutes' walk from Orchard Road. Travelers give top marks for the hotel's prime location.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Jahanzeb, 5-night trip
Verified Hotels.com guest review

6/10 Good

Kate, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The location of the hotel is excellent. The MTR and shopping and restaurants are conveniently located below the hotel. The room was nice. We would stay there again in future visits.
Sonia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ai Ling, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jake, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful & worth it!
2-night business trip
Verified Hotels.com guest review

8/10 Very good

Gorgeous
Lovely hotel and gorgeous pool. Wonderful location. The only reason I gave it a 4 was that it took 3 days, and a request from us, for them to mop up a stain on the floor. The stain was there when we arrived.
Catherine, 5-night trip
Verified Hotels.com guest review

6/10 Good

Sin-lan S., 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Meichih, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Chaotic
It's a crazy hotel, when you enter you go in the lift to the 10th floor for reception? The room is not very big, but you have to remember that you are right in the center of Singapore. We had a great view of the whole bay. Breakfast was utterly chaotic, nowhere to sit and items had run out. Love the robots wandering around though.
JUNE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Seyed M, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ai, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tina, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay. convenient
Iskandar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Benjamin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matthew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great hotel and stay. The disappointing issue was being dropped off a few car lengths away with your luggages and receive no support from the hotel to take your luggage from drop off to level 10 reception. close to the reception desk nice carpet meant that it was difficult to move luggage. If someone had offered the trolley on the ground floor it would have been so much easier. Staff and services were all otherwise great. Pool is fab, environment is also great. The location is central for all sights, but proximity to the mall means convenience and a bit crowded. there was a metro in the basement level and a bus across the road. Overall, a fantastic location.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mairaj, 3-night trip
Verified Hotels.com guest review

6/10 Good

5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel surprised us with a bottle of wine and desserts for our anniversary. Loved the variety of foods during breakfast
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

hsiang chun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emanuele, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good location for exploring the city.
Great location, right next to the MRT and situated in part of the Orchardgate shopping mall. Perfect for exploring the city. Rooms clean, with good amenities but maybe a bit on the basic side. The hotel offers a Robot Room Service, whilst we didn’t use it, it was in the lift with us one day after a drop off and adding a little fun. The breakfast was really good, offering a wide range of choice. Negatives, check in was a little rushed and basically ‘here’s you keys get on with it’. If you wanted to add breakfast you had to do it 24 hours in advance otherwise you would be charged more. The decking on the rooftop pool is extremely slippery- one lady fell over while we were there.
Diane, 4-night trip with friends
Verified Hotels.com guest review