The staff was warm and professional, especially given what appeared to be a high stress environment. I prefer kindness to perfection when I’m away from home, and I appreciated the care they treated their jobs with. The pool was wonderful and my kids loved it. There was an ADA lift down to the pool level but not into it, at least that I saw. The concrete would be a slipping hazard for someone without sure footing. The elevators were a bit cramped; our family of four took an entire one shoulder to shoulder with a cart, and during check out time it took twenty minutes to go one direction. So be aware of that. We also got a bit of a shock when my five year old opened the outer door of our floor, which happened to be right next to our corner room, and right next to his precious body was now a seven story sink hole in the form of an escape ladder which spanned the entire building without breaks… there was no lock on the door (it’s an emergency exit but those can also be fitted with alarms, ensuring no exit is unnoticed and people are warned to potential danger), and there was absolutely no device or safety precaution preventing someone from tripping and falling down that abyss, and what parent wouldn’t be chilled by that sight. I felt a bit betrayed by something so dangerous being so easily accessible. It’s difficult enough to keep your kids alive outside this hotel, what with traffic, roaming dogs and people going through crisis’ right outside the door. Mixed review