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Hotel Bardo

5.0 star property
Luxury hotel in Tulum City Center with spa and outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Bardo

Outdoor pool
Outdoor pool
Couples dining
Cocktail bar
Billiards
VIP Access

Reviews

9.6 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Non-smoking
    Non-smoking
  • Spa
    Spa
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Room service
  • Terrace
  • Air conditioning
  • Garden
  • Library
  • Communal living room
  • Front-desk safe
Feel at home
  • Private pool
  • Separate dining area
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
The price is CA $348
CA $425 total
includes taxes & fees
Dec 8 - Dec 9

Room options

View all photos for Deluxe Cabin

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Cabin

Highlights

Yard
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Premium bedding
Blackout drapes/curtains
Down duvet
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Villa

Deluxe Villa | View from room

Deluxe Villa

Highlights

Yard
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Pillowtop bed
Separate bedroom
Ceiling fan
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

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View from room

Hotel Shibari Tulum - Restaurant & Cenote Club

Pool
Spa
Free parking
Free WiFi
9.4 out of 10, Exceptional, (160)
The price is CA $310
CA $427 total
includes taxes & fees
Dec 3 - Dec 4
Hotel Shibari Tulum - Restaurant & Cenote Club
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About the area

Map
AV LA SELVA ENTRE KOHUNLICH, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 5 min drive - 4.2 km
  • Gran Cenote - 6 min drive - 6.0 km
  • Tulum Mayan Ruins - 9 min drive - 5.7 km
  • Tulum Beach - 13 min drive - 6.3 km
  • Playa Paraiso - 19 min drive - 8.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪Sukhothai - ‬11 min walk
  • ‪Asian Bodega - ‬8 min walk
  • ‪El Camello Jr - ‬9 min walk
  • ‪El Tio - ‬10 min walk
  • ‪Fondo de Bikini - ‬12 min walk

About this property

Hotel Bardo

Hotel Bardo puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at the restaurant. Other features of this luxurious hotel include an outdoor pool, a bar/lounge, and a terrace. The helpful staff and overall property condition get good marks from fellow travelers.

Languages

English, German, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 30 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:30 AM - 11:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) not allowed

Pets

  • Pets allowed (dogs only, up to 44 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 9:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Water dispenser

What to do

  • Snorkeling nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Full-service spa
  • Lockers available
  • Outdoor entertainment area

Accessibility

  • Wheelchair-accessible restaurant
  • Stair-free path to entrance

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private pool
  • In-room massage
  • Yard
  • Separate dining area
  • Separate sitting area

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has couples treatment room(s). Services include deep-tissue massages and hot stone massages. The spa is open daily.

Dining

Milam - Onsite fine-dining restaurant.
Bardo's Bar - Onsite cocktail bar. Open daily.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 72 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Bardo Hotel
Hotel Bardo Tulum
Hotel Bardo Hotel Tulum

Frequently asked questions

Does Hotel Bardo offer free cancellation for a full refund?
Yes, Hotel Bardo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Bardo?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Bardo?
Yes, dogs are welcome, with a maximum weight of 44 lbs per pet. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Bardo?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Bardo?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Hotel Bardo and nearby?
Have fun during the warmer months with activities nearby such as snorkeling. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Bardo also has private plunge pools and a garden.
Are there restaurants at or near Hotel Bardo?
Yes, there's an onsite restaurant, Milam.
Does Hotel Bardo have any outdoor private spaces?
Yes, every room features a private pool, a private plunge pool, and a yard.
What's the area around Hotel Bardo like?
Hotel Bardo is in Tulum City Center, a short 18-minute walk from Dos Aguas Park.

Hotel Bardo Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Restaurant
Villa
Ambience
Jungle
Drinks
Amenities
Breakfast

What guests liked

  • The pool area was serene, luxurious, and offered a peaceful retreat for guests to unwind. (10 reviews)
  • The restaurant at Hotel Bardo served fantastic food and drinks with top-notch customer service. (6 reviews)
  • The spa experience was fabulous, with relaxing massages and excellent service from therapists like Gloria and Gabriel. (5 reviews)
romieromieFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

This hotel is absolutely gorgeous!! The facilities are impeccable and very new. The ambiance and decor are beautiful, the food is truly spectacular and the service is amazing. It is very close to town but not in it so you get the privacy and quiet within a 5 min drive from the shopping and dinning of Tulum. We LOVED it and recommend it 100%.
Ana Maria, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Tranquil and peaceful hotel
Hotel Bardo offers a unique blend of luxury and tranquility, making it a favorite among travelers seeking a serene getaway. The hotel is celebrated for its stylish, minimalist design and focus on wellness. The rooms are spacious, elegantly furnished, and come with private pools and outdoor areas, offering a sense of privacy and intimacy. The swimming pool is serene and luxurious design, seamlessly blending with the hotel's tranquil atmosphere. Surrounded by lush greenery, the pool area offers a peaceful retreat where guests can unwind. The service is attentive and there are yoga and meditation classes, which complement the peaceful environment. The hotel is a three-minute drive from downtown and about 15 minutes from the beach. It's a convenient location, especially if you rent a car.
Mi, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel, friendly staff, and conventionally located to downtown and Tulum beach.
4-night trip
Verified Hotels.com guest review

8/10 Very good

Sandip, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

My time at Hotel Bardo was truly amazing! The moment I walked in I experienced amazing customer service. The front desk concierge Fernando Gonzalez was so thorough! He did a great job explaining everything and gave us a lovely tour of the facilities. I stayed in a one bed villa. Fernando did a great job booking my spa services and was very accommodating when I had to make a slight change. I got a deep tissue massage from Gloria and it was truly amazing. She was extremely responsive to my notes and did a good job checking in with me about the pressure throughout the service. I also experienced great service from Gabriel who helped me with my luggage and made me feel welcomed! I enjoyed the 24 hour pool and access to the restaurants and bars on site and at Una Vida. The staff at Una Vida were also really kind. Santos invited us and he was so kind to get us food as we enjoyed the pool. The food was amazing the elote was so yummy! I attended the jazz night they hosted. My stay was amazing I live Bardo’s vision to support people with disconnecting and being present. There were constant reminders to do that and I left so encouraged to disconnect to reconnect! Thank you Bardo for the restorative stay!
Rachel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

KARLA ALEXANDRA, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel! Incredible staff, gorgeous grounds, amazing pool, villas, food, cocktails, etc. We loved our stay!
Meredith, 3-night romance trip
Verified Expedia guest review

8/10 Very good

The property itself is very beautiful. A/C was nice and cold, the plunge pool was great (we used it almost every day of our stay). The restaurant was decent, but there are cheaper options in town. The location of the hotel is the only negative thing I have to say about this place. It's a bit of a walk.
Samantha, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel. Quiet, clean and relaxing. Perfect for connecting. Room is beautiful and organic.
Jokathelin, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great property in Tulum center. Nice rooms. Good staff and decent restaurant.
Kenneth, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Jonathan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Really relaxing and very helpful staff from Mara the receptionist to the yoga instructor.
daniel, 2-night trip
Verified Expedia guest review

2/10 Poor

Prepare to be Disappointed
Of course the pictures looked muy bonita. And with the high end price - we had great expectations. Imagine the disappointment when the reality was some Motel 6 maintenance, and Super 8 motel quality service. While we were there, the air conditioner, toilet and shower all stopped working. Room service took 90 minutes on arrival (only after we called and had to re-order again.) The next morning, the front desk refused to contact us despite the tour van request, so we missed the bus and had to take an $80 cab. When the toilet and shower stopped working, the front desk never contacted me after the maintenance guy gave up fixing it. They reluctantly gave us another room - where there was no hot water and we took cold showers the rest of the time. When asking what compensation the would offer after such a disastrous experience? The offered us one free beer and 10% off our NEXT visit. We won't be back.
Mark, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ashley, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Yao An, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente experiencia
Anali, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Exceptional stay! From the moment we arrived, we were greeted with warm hospitality and a seamless check-in process. The room was immaculate, with luxurious amenities. The staff went above and beyond to ensure our comfort throughout our stay, from providing excellent dining recommendations to arranging transportation. The hotel’s facilities, including the pool and spa, were top-notch and provided a perfect retreat after a day of exploring the area. We can’t wait to return for another unforgettable experience!”
Shantel, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Jospeh, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

I highly recommend to reconnect and clear your mind. Very very quiet and private. Luxury jungle and cool views. Staff was great
Christy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Jennifer, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shahar, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Charisse, 3-night trip
Verified Expedia guest review

8/10 Very good

So relaxing. Great hotel!
Beautiful hotel providing peace and tranquility in the jungle on the edge of Tulúm. Fanando was especially brilliant! A few issues: breakfast was just fine, but a bit limited and a bit stingy. They only let you have two items in your omelette. Not that I’m a eco warrior, but they profess to be eco friendly, but were constantly collecting leaves into big plastic bags. The ecofriendliness just felt like a bit of a selling point, rather than a proactive thing they were really doing. The aircon wasn’t really good enough. We got quite sweaty despite it being on max. Don’t let my points put you off. We had a really great trip. They just need this feedback: 1. Don’t be so stingy with breakfast. 2. Be proactively eco friendly if that is really your thing. 3. Sort out the aircon.
Joseph, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We loved it there! The stuff, the hotel,the food everything was beyond amazing. Will be back for sure thank you!
Ortal, 3-night trip
Verified Expedia guest review