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Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property
All-inclusive property with full-service spa, connected to the convention center, near Cocotal Golf and Country Club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

Arcade
Exterior
Aerial view
Junior Suite Ocean Front | Beach/ocean view
Golf
VIP Access

Reviews

8.4 out of 10

Very good

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Free breakfast
    Free breakfast
  • Gym
    Gym
  • Pool
    Pool
Main amenities
  • Daily housekeeping
  • On a private beach
  • Winery
  • 8 restaurants and 3 beach bars
  • 3 poolside bars and 11 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 11 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Free area shuttle
  • Free shopping center shuttle
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Separate sitting area
The price is CA $660
CA $660 total
includes taxes & fees
Nov 28 - Nov 29

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Roulette Room

Garden view

Roulette Room

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 127 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for The Reserve Presidential Suite Ocean Front Adults Only

View from room

The Reserve Presidential Suite Ocean Front Adults Only

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private rooftop spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 167 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Garden View Adults Only

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Garden View Adults Only

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean Front

The Reserve Adults Only Suite Ocean Front | Beach/ocean view

The Reserve Adults Only Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean View

The Reserve Adults Only Suite Ocean View | Beach/ocean view

The Reserve Adults Only Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Ocean Front

Suite Ocean Front | Beach/ocean view

Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean Front

Junior Suite Ocean Front

Junior Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Double Bed

View all photos for Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Master Suite Swim-Up

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe)

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Adults Only Junior Suite Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Adults Only Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim-Up

Junior Suite Swim-Up | View from room

Junior Suite Swim-Up

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 76 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite Swim-Up

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 175 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Room, Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Room, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite Deluxe

Master Suite Deluxe

Master Suite Deluxe

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Paradisus Grand Cana - All Suites

Pool
Free breakfast
Spa
Pet-friendly
8.4 out of 10, Very good, (780)
The price is CA $441
CA $565 total
includes taxes & fees
Nov 25 - Nov 26
Paradisus Grand Cana - All Suites
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About the area

Map
Playa de Bávaro, Punta Cana, La Altagracia, 23000

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Los Corales Beach - 8 min drive - 2.9 km
  • Downtown Punta Cana - 9 min drive - 5.8 km
  • Cortecito Beach - 11 min drive - 3.8 km
  • Bavaro Beach - 15 min drive - 4.6 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive
  • Free area shuttle
  • Free shopping center shuttle

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

Placing you within a 15-minute walk of Cocotal Golf and Country Club, Paradisus Palma Real Golf & Spa Resort All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas, and beach massages. 11 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. THE LUNCH BOX FAMILY KITC, one of 8 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 3 beach bars, a winery, and a free kid's club. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 596 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs only)*
  • Food and water bowls, off-leash area, and litter boxes available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site

Offsite

  • Free area shuttle
  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 8 restaurants
  • 11 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Free local shuttle
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Lifeguard on site

What to do

  • Golf privileges
  • On a private beach
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Farming classes
  • Beach volleyball
  • Racquetball/squash
  • Winery release events
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Horse riding nearby
  • Safari nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Business center
  • 13 meeting rooms
  • Computer station
  • Conference center (69277 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Bicycle on site
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 16 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Piano
  • Fitness center
  • Adjacent to a golf course
  • 11 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • 4 outdoor tennis courts
  • Massage/treatment rooms
  • Winery on site
  • Wine tasting room
  • Banquet hall
  • Colonial architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 50
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Front entrance ramp
  • Doorbell and phone notification
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Furnished balcony/patio
  • Individually furnished
  • Separate sitting area

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Special features

Spa

YHI Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

THE LUNCH BOX FAMILY KITC - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
MALVA (+18) - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
MASCALZONE - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
MINA - This restaurant specializes in Argentinean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
BLUE AGAVE - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of DOP 5400 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Frequently asked questions

Does Paradisus Palma Real Golf & Spa Resort All Inclusive offer free cancellation for a full refund?
Yes, Paradisus Palma Real Golf & Spa Resort All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Paradisus Palma Real Golf & Spa Resort All Inclusive?
Yes, there are 11 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Paradisus Palma Real Golf & Spa Resort All Inclusive?
Yes, dogs are welcome. There's a charge of DOP 5400 per pet, per day. Dog exercise areas, food and water bowls, and litter boxes are available.
Is parking offered on site at Paradisus Palma Real Golf & Spa Resort All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Paradisus Palma Real Golf & Spa Resort All Inclusive?
Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an onsite casino at Paradisus Palma Real Golf & Spa Resort All Inclusive?
No, this property doesn't have a casino, but Casino Avalon Princess (8-min drive) is nearby.
What is there to do at Paradisus Palma Real Golf & Spa Resort All Inclusive and nearby?
Have fun with onsite activities like volleyball, beach yoga, and cycling and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, Pilates, and racquetball/squash. Indulge in a treatment at the spa and enjoy a swim in one of the 11 outdoor swimming pools. Paradisus Palma Real Golf & Spa Resort All Inclusive also has 2 swim-up bars, 3 poolside bars, and a private beach, as well as a winery, a fitness center, and spa services.
Are there restaurants at or near Paradisus Palma Real Golf & Spa Resort All Inclusive?
Yes, there are 8 onsite restaurants, featuring beachfront dining, international cuisine, and ocean views.
Does Paradisus Palma Real Golf & Spa Resort All Inclusive have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does Paradisus Palma Real Golf & Spa Resort All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Paradisus Palma Real Golf & Spa Resort All Inclusive like?
Paradisus Palma Real Golf & Spa Resort All Inclusive is in Bávaro, a short 12-minute walk from Cocotal Golf and Country Club. Travelers give top marks for the property's prime location.

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.4

Very good

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Pre-Birthday week
We stayed at a wonderful hotel, we were pampered from beginning to end. They prepared our room very carefully and presented a birthday gift for my daughter. The staff is very diligent and respectful. The food is balanced and has high quality. Will return because it’s excellent.
CARMEN, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service. Our stay was amazing the staff the service the food the drinks and the entertainment Maria Ortiz from the buffet was amazing
Viviana, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The hospitality of the staff was second to none! I highly recommend you opt to do the VIP experience if you're looking for more of an "adult" vacaction. Our personal concierge Eriol went above and beyond to make sure our stay was as great as it could be. The staff were incredible, always asking if they could get us something or help us in anyway. My wife and I were here to celebrate the 60th birthday with a friend. Everyone at Paradisus made sure she had the best birthday ever! Highly recommend going here! We will be back for sure!
Thomas Brian, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved the stay here at Paradisus Palma Real. Great professional staff. Will definitely stay at Paradisus Palma Real in the near future.
David, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is beautiful and the staff is amazing
marissa, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Anthony at the Ginger bar. Ismael, Dominga, Olga were great!
Sheila, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Very clean and beautiful resort. Great food options. Very friendly staff.
Edyta Caccioppo, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

the resort was a 5 star, everything was perfect.except i wish the buffet sitting area was with air conditioner
carlos A, 7-night trip
Verified CheapTickets guest review

8/10 Very good

The resort and staff was very nice, but we found the food average. Also, we stayed away from the beach to avoid the local solicitors who had free access the hotel guests.
Marcello, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

We had an amazing time at the Paradisus Palma Real!! The staff was friendly and welcoming and our concierge Rosemary Dejesus managing all of our request with a smile.
Bruce D, 3-night family trip
Verified Expedia guest review

4/10 Fair

Perfect
Luis, 5-night trip
Verified Expedia guest review

8/10 Very good

The service wasn’t the best. And staff flirts a lot with the guests which I thought was very unprofessional and uncomfortable to say the least
Sarah Belle, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

...
Kevin Chin, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

The worst experience ever. We arrived early and waited with three young kids over an hour standing at an empty reception desk to be helped. Once helped we were told to come back at 3:00pm for check in as they were giving us an upgraded room. When we returned at 3 they made us wait for over an hour as they were trying to accommodate our rooms. When we were finally taken to our rooms our four families were split into different buildings and all received downgraded rooms (not even what we had originally paid for much less any type of upgrade). Upon complaining we were informed that they didn’t know what happened and why we were upset as those were indeed the upgraded rooms. They had to get management involved for us to be able to get our original rooms. We were also informed that there were no available reservations for any of the restaurants and advised to eat at the buffet which was served cold and lacking of any variety. Interestingly enough the hotel was completely empty during our entire stay. We were told the next day that we qualified for $100 credit for the spa but upon trying to book we were told that the credit didn’t apply because they had a special of $194 so credits weren’t applicable. We were locked out of our room for an entire day. We were later informed that all those problems would have been avoided if we would have simply offered our check in person $100 initial tip. This place was a complete scam!
Juan, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Maria Eulalia, 4-night trip
Verified Expedia guest review

2/10 Poor

Francis, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The pool was amazing, the proximity to the private beach was unbeatable. Property is beautiful. Open spaces, plenty of dining options and everyone was so friendly.
Miguel, 4-night family trip
Verified Travelocity guest review

10/10 Exceptional

SRINIVAS, 7-night trip
Verified Expedia guest review

8/10 Very good

The Property itself was amazing. Very palatial and elegant, Especially the lobby area and pool. The rooms on the other hand suffered from poor craftmanship and repair work. Poorly painted walls, doors and door frames, in the hallways and rooms was not on par with the beauty and elegance of the lobby and welcome area. Also, the hot water was not working in my room, and I was forced to take cold showers which I absolutely hate. Other than that, my stay at Paradisus Palma Real was amazing and I would highly recommend this resort to anyone considering visiting Punta Cana anytime in the future.
Kawa, 4-night romance trip
Verified Expedia guest review

2/10 Poor

The refrigerator, the safety box, did not work at all. Coffe is always served room temperature, not hot as is supposed to. Buffet food was never hot enough so safety reason. Cocktail/ drinks poorly made. They need better Bartenders and quality drinks.
NURYS, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing property with incredible beach!! Older but they keep it very clean!! Closer to the beach than the other Melia properties. They did try to sell us on a timeshare but once we said no they left us alone. Child care was amazing !!
Stephanie Sardano, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The views were beautiful and that's just the lobby!! Smelled amazing everyday! All staff were so nice and always willing to help with a smile... LOVE IT!!!
Chavonne, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved it!
Bartolo, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The resort is amazing !!! From the moment I step in to the moment I left the service was amazing . Jose G Was assigned to help me with anything I needed . He helped coordinate my aunt birthday and made several reservation for me and my family. He answered every text/call in a timely manner although I didn’t expect him to as I’m sure he was very busy. He made this trip run very smooth . He is incredible. Also the server in the buffet Juan and Jeison were incredible , very attentive and had great attitude.. the experience was 10/10.
Maguida, 6-night family trip
Verified Expedia guest review