2/10 Poor
Mar 21, 2025
Unhygienic and unclean - Not suitable for a child
We arrived at the venue a little late it was around 5.45pm after a long journey. Once entering the property I was greeted by a foul smell in the corridor. I proceeded to the room finally unlocking the door and could see the property looked nothing like advertised. On top of that was unclean and unhygenic. The so called sofa bed was broken around the back, heavily stained with all white marks and when I immediately called the owner to explain there wasn’t even any sheets or duvet she told me to go in the wardrobe where I found more dirty stained sheets and smelly dirty stained bedding. I tried to liaise with the person on the phone and she said she would send someone but never did. I called hotels.com explained the situation in more detail and was assured I would be refunded. I put the keys back in the safety lock and didn’t stay there. My 5 year old child was meant to be sleeping on that sofa bed and expecting me to leave her to sleep in that conditions would have been CRIMINAL of me! The apartment as a whole was wrecked though, the side of the bed was hanging off in the main bedroom! Didn’t feel like a very safe space to stay as the lock on the door had clearly been stuck on with tape.
Joel
Joel, 2-night family trip
Verified Hotels.com guest review
