4/10 Fair
19 Feb 2025
Chaotic Check in
Check is was chaotic, we weren't greeted which I found irritating and then the person checking us in couldn't find our reservation. A colleague managed to find it and the first person then had a personal call and just walked away. I had chosen to pay on arrival, but yet I was told the room had already been paid for. Days later I see that it has been taken from my bank account, but I don't recall agreeing to this. A payment on arrival is different from debiting my card without my consent several days later.
The room was tired, the bed was hard.
Good points: great location, 12pm check out, quiet
Alastair
Alastair, 1-night trip
Verified Hotels.com guest review