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Castillo Tulum

2.0 star property
Hotel in Tulum

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castillo Tulum

Traditional Room
Hallway
Basic Room
Deluxe Room
Standard Room

Reviews

2.0 out of 10

Popular amenities

  • Laundry facilities
    Laundry facilities
  • Non-smoking
    Non-smoking
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Housekeeping once per stay
  • Air conditioning
  • Self-serve laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
Private bathroom
In-room safe
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room

Business Room

Business Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
Private bathroom
In-room safe
  • 22 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
Private bathroom
In-room safe
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
Private bathroom
In-room safe
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Basic Room

Basic Room

Basic Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
In-room safe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room

Traditional Room

Traditional Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
Private bathroom
In-room safe
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hotel El Capitan Tulum
Pool
Free breakfast
Free parking
Free WiFi
8.8 out of 10, Excellent, (17)
The price is CA $50
CA $64 total
includes taxes & fees
Nov 26 - Nov 27
Hotel El Capitan Tulum

About the area

Map
Beta Sur Mza 30-3, Colonia Centro, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 3 min drive - 2.3 km
  • Gran Cenote - 4 min drive - 4.2 km
  • Tulum Mayan Ruins - 7 min drive - 3.8 km
  • Las Palmas Public Beach - 13 min drive - 5.6 km
  • Playa Paraiso - 16 min drive - 6.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Acqua e Farina - ‬5 min walk
  • ‪Los Morros - ‬4 min walk
  • ‪Taqueria Maya - ‬3 min walk
  • ‪Cetli - ‬4 min walk
  • ‪Café Don Tomas - ‬2 min walk

About this property

Castillo Tulum

Castillo Tulum puts you just a 5-minute drive from Tulum National Park and Gran Cenote. Also, Tulum Mayan Ruins and Xel-Há Park are within a short drive.

Languages

English, Spanish

At a glance

Hotel size

  • 6 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • Guests will receive an email 72 hours before arrival with check-in instructions and an access code; your host will greet you
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • You will be asked to provide the property with a copy of your passport after booking

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Services

  • Laundry facilities

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps)

More

  • Housekeeping (once per stay)
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Fees & policies

Policies

This property does not have elevators.
This property accepts credit cards and cash.
Property Registration Number CMQ2112018F3

Also known as

Castillo Tulum Hotel
Castillo Tulum Tulum
Castillo Tulum Hotel Tulum

Frequently asked questions

Does Castillo Tulum offer free cancellation for a full refund?
Yes, Castillo Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Castillo Tulum ?
Sorry, pets aren't allowed.
Is parking offered on site at Castillo Tulum ?
Sorry, there's no onsite parking at Castillo Tulum .
What are the check-in and check-out times at Castillo Tulum ?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is noon.
What's the area around Castillo Tulum like?
Castillo Tulum is in Tulum City Center, a short 9-minute walk from Dos Aguas Park.

Castillo Tulum Reviews

Reviews

2.0

6.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Poor

Valentina, 1-night trip
Verified Expedia guest review

2/10 Poor

Wir sind masslos enttäuscht über diese Erfahrung in diesem Hotel. Die Unterkunft hatten wir genug früh gebucht um sicher zu gehen in der Festival Zeit eine Unterkunft zu haben. (Oftmals fast alles ausgebucht) Als wir dort ankamen, war niemand da und mir wurde dann telefonisch mitgeteilt das ich kein Zimmer habe. Nach langem Hin und Her sagte mir der Besitzer der Unterkunft dann doch ich kann in ein Zimmer rein und hat mir den Code für das Zimmer gegeben. Dieses Zimmer was jedoch belegt. Ginde ich eine absolute frechheit, vorallem auch für die Personen welche dieses Zimmer schon bezogen haben. (KEINE SICHERHEIT VORHANDEN) Als ich ihm sagte das dieses Zimmer besetzt ist sagte er oh dann weiss er auch nicht warum dieses Zimmer belegt ist. Er hing mir das telefon schon wieder auf und sagte wir sollen warten. wir warteten dort bis ca 22.20Uhr Abends, bis ein Typ kam und uns sagte dass wir das Hotel verlassen sollen. Wir standen also spät abends mit all unserem Gepäck auf der Strasse, mittem in Tulum und alles war ausgebucht. Finde ich eine absolute frechheit, das sie die zimmer überbuchen und keine Übersicht mehr haben darüber. Dies sei dort schon öfter passiert. Abgesehen davon, dass der besitzer die Tür-Codes rausgibt und jemand fremdes in ein belegtes zimmer rein kann. Geht garnicht!!
Verified Ebookers guest review