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All properties in Banff, Alberta, Canada

Moose Hotel And Suites, Banff

Mountain hotel with spa, near Banff Centre for Arts and Creativity

  • Free WiFi and free parking
From
$234 CAD

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
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9.4.Exceptional.
  • Amazing service, they upgraded the room as this is a vip property on hotels.com without…

    Jun. 9, 2021

  • clean quality hotel. great free underground parking. Great location to walk to…

    Apr. 16, 2021

See all 1,935 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Safe
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 174 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool and 2 spa tubs
  • Breakfast available

For families

  • Refrigerator
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board
  • Hair dryer

What’s around

  • In a national park
  • Banff Centre for Arts and Creativity - 11 min walk
  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Tunnel Mountain - 37 min walk
  • Canadian Ski Museum West - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Hotel Room 2 Queen
  • Superior One Bedroom Suite 2 Queens
  • Rooftop 1 Bedroom Suite
  • Rooftop 2 Bedroom Suite
  • Superior King Hotel Room
  • Superior One Bedroom Suite 1 King

Location

  • In a national park
  • Banff Centre for Arts and Creativity - 11 min walk
  • Banff National Park Information Centre - 2 min walk

What’s around

Landmarks

  • In a national park
  • Banff Centre for Arts and Creativity - 11 min walk
  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Tunnel Mountain - 37 min walk
  • Canadian Ski Museum West - 3 min walk
  • Canada House Gallery - 6 min walk
  • Banff Park Museum - 9 min walk
  • Central Park - 10 min walk
  • Whyte Museum of the Canadian Rockies - 11 min walk
  • Banff Cascades of Time Gardens - 16 min walk

Getting around

  • Calgary International Airport (YYC) - 93 min drive
  • Banff Station - 8 min walk

At a glance

Hotel size

  • This hotel has 174 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4 PM-2 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 50 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Bicycle rentals on site
  • Golfing on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Cross-country skiing nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Working away

  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 2000
  • Conference space size (meters) - 186
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Fireplace in lobby

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Premium bedding

Freshen up

  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Meadow Spa & Pools has 9 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Bicycle rentals on site
  • Golfing on site

Nearby

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Cross-country skiing nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Small print

Also known as

  • Moose Hotel Banff
  • Moose Hotel Suites
  • Moose Hotel And Suites Hotel
  • Moose Hotel And Suites Banff
  • Moose Hotel And Suites Hotel Banff
  • Moose Banff

Optional extras

Breakfast costs between CAD 8.00 and CAD 20.00 for adults, and CAD 8.00 and CAD 20.00 for children (approximately)

Pets are allowed for an extra charge of CAD 25 per pet, per night

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Moose Hotel And Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Electric vehicle charging is available.
  • Yes, there's an indoor pool.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of CAD 25 per pet, per night. Food and water bowls are available.
  • You can check in from 4 PM - 2 AM. Check-out time is 11 AM. Contactless check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Earl's (3-min walk), Old Spaghetti Factory (4-min walk), and St. James Gate (4-min walk).
  • Have fun during the warmer months with activities such as tennis. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Moose Hotel And Suites also has an indoor pool and a sauna, as well as a fitness center.
9.4.Exceptional.
  • 10.0.Exceptional

    Very friendly staff. We had room service for supper and breakfast. The food was excellent with gluten free options available. We would definitely stay here again!

    1 night trip with friends, Apr. 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Stay :)

    As always, the Moose delivered on a comfortable, clean and safe stay for us. Appreciate their organized system for allotting hot tub time

    2 night trip, Mar. 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    always a great stay at the Moose

    Bernie, 2 night trip with friends, Mar. 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Comfortable stay

    Cozy, comfortable stay. Loved the lobby and the wood-burning fireplace. Will return once there is more availability for the pool/hot tub and the fireplace upstairs is open.

    Krista, 1 night trip with friends, Mar. 19, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Hot Tub BS

    I have stayed at most every hotel in Banff and we booked specifically at the Moose this time for their amazing rooftop hot tubs for after skiing, only to learn once we arrived that the hotel has a terrible and unorganized system for booking the hot tub. The website says that you must book your spot at check in, and when we checked in at 4pm they informed us that it was full and we would not be able to hot tub at all that night. They were rude and condescending about it, saying it was the Alberta Giv fault. They said we could get up and call the front desk at 7am to book a spot for the next morning. They said that because everyone else in the hotel would be calling at 7am that they would call us back in the order we called but no guarantees. I called as soon as the clock turned to 7am, and then walked to the front desk and she said we were 22nd to call and she couldn't say we would get a spot...again rude and condescending when I asked about what they were doing for their customers who didn't get in to use their amenities, seeing that they own several properties in Banff - nothing. The hotel room was fine, nothing special, so I would not pay the extra money to stay here again in the future based in the service and poor management of the amenities.

    Julie, 1 night trip with friends, Mar. 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel for ski vacation in Banff

    Katrina, 2 night family trip, Mar. 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Banff beauty

    Beautiful foyer with a wonderful fireplace. We stayed here a few years ago when the hotel was new. You can see some wear in the rooms. The beds are very comfortable...love the bed pillows. The Ryan-Carter artwork is fantastic. Hot tub has a great view of the mountain.

    Jolene, 6 night family trip, Mar. 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent all around. Rooftop hot tubs had awesome views and timing for use was very well organized. Our room had everything we could ask for but the fireplace was an added bonus. First time staying here but we will return for sure!

    Timothy, 1 night family trip, Mar. 14, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    The room was not cleaned properly when we arrived. We spent 30 minutes cleaning the room prior to unpacking.

    3 night romance trip, Mar. 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Our room was great and spacious with a balcony; shower was wonderful; quiet; room service fast; bed and pillows were comfy. No complaints. And the Rocky Mountain products in tye room can't be beat! Amazing.

    3 night romance trip, Mar. 11, 2021

    Verified Expedia guest review

See all 1,935 reviews