Near the turquoise waters of Tulum Beach, Encantada Tulum offers a tranquil retreat. Relax on the private beach with sun loungers, unwind with a coffee at the café or indulge in spa treatments like manicures and massages. Guests rave about the helpful staff.
Carretera Tulum-Boca Paila Km 8.7, Zona Hotelera, Tulum, QROO, 77780
What's nearby
Tulum Beach - 1 min walk
Ven a la Luz Sculpture - 2 min drive
Tulum National Park - 7 min drive
Tulum Mayan Ruins - 17 min drive
Playa Paraiso - 24 min drive
Getting around
Tulum Intl. Airport (TQO) - 65 min drive
Area shuttle (surcharge)
Restaurants
Rosa Negra Tulum - 19 min walk
Hartwood - 19 min walk
La Taqueria - 2 min walk
Arca - 18 min walk
Wild - 3 min walk
About this property
Encantada Tulum
Encantada Tulum puts you in a great location, within a 15-minute walk of Tulum Beach and Sian Ka'an Biosphere Reserve. You can indulge in deep-tissue massages, body wraps, or mani/pedis, and Encantada Restaurant, one of 2 restaurants, serves Regional cuisine and is open for breakfast and lunch. Other highlights include 2 bars/lounges, a snack bar/deli, and free bike rentals. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
8 units
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Express check-out available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 18
Children
Children (12 years old and younger) not allowed
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Offsite
Area shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 8:00 AM–11:00 AM
2 restaurants
2 bars/lounges
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Water dispenser
What to do
On a private beach
Yoga classes
Ecotours nearby
Hiking/biking trails nearby
Kayaking nearby
Scuba diving nearby
Ziplining nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Porter/bellhop
Free bicycle rentals
Beach sun loungers
Beach towels
Beach umbrellas
Romance packages
Facilities
4 buildings/towers
Garden
Terrace
Mosquito nets
Bicycle parking
Spa services
Outdoor furniture
Accessibility
Hardwood flooring in room
Room amenities
Home comfort
Air conditioning
Ceiling fan
Bathrobes
Sleep well
Down comforter
Premium bedding
What to enjoy
Furnished balcony
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
Dining
Encantada Restaurant - Overlooking the ocean and garden, this restaurant specializes in Regional cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
NÜ Tulum - This fine-dining restaurant specializes in Regional cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Destination fee: USD 30 per accommodation, per night
Optional extras
Area shuttle service is offered for an extra charge
Pool, spa, & gym (if applicable)
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Onsite parties or group events are strictly prohibited.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Encantada Tulum Hotel
Encantada Hotel
Encantada Tulum Resort
Encantada Tulum Tulum
Encantada Tulum Resort
Encantada Tulum Resort Tulum
Frequently asked questions
Does Encantada Tulum offer free cancellation for a full refund?
Yes, Encantada Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Encantada Tulum?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Encantada Tulum?
Yes, there's free self parking.
What are the check-in and check-out times at Encantada Tulum?
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
What is there to do at Encantada Tulum and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes yoga. Enjoy amenities like 2 bars, a private beach, and spa services. Encantada Tulum also has a garden.
Are there restaurants at or near Encantada Tulum?
Yes, there are 2 onsite restaurants, featuring alfresco dining, Regional cuisine, and garden views.
Does Encantada Tulum have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Encantada Tulum like?
Encantada Tulum is a short 1-minute walk from Tulum Beach and 13 minutes' walk from Sian Ka'an Biosphere Reserve.
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Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10/10
Cleanliness
10/10
Staff & service
9.6/10
Amenities
9.8/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
8/10 Very good
13 Jan 2025
John
John, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Dec 2024
Ocean oasis
Our stay here was wonderful. The food was so good. The service was amazing, especially Paula and Isabel. They answered our many questions, took care to make sure we had food when we were out early in the morning and gave us great reccomendations. This place is so beautiful.I would highly recommend it
Ashley
Ashley, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Nov 2024
Staff were exceptional
Jim
Jim, 14-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 Oct 2024
Great place to stay on the ocean
This place is so nice. The rooms were perfect, with tropical feel, the food was great and the staff were always there to assist with a smile.
rob
rob, 8-night trip
Verified Hotels.com guest review
2/10 Poor
20 Oct 2024
Dawa Dolma
Dawa Dolma, 2-night trip
Verified Expedia guest review
10/10 Exceptional
9 Oct 2024
I didn't get a welcome drink and the shampoo and conditioner were not the greatest quality.
However, the hotel grounds were absolutely beautiful. The room was lovely and very clean. The staff were very welcoming and eager to assist.
Asma
Asma, 1-night trip
Verified Expedia guest review
10/10 Exceptional
12 Sep 2024
Amazing boutique property, lovely beach location. Restaurant onsite has great food. All the staff from the bellboys,valets, waiters were incredible, super friendly and helpful and would remember all our names. Isabel on the front desk was great with us and made us feel at home.
Richard
Richard, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
20 Aug 2024
Amazing property and wonderful service from all the staff definitely recommend this property!
Seema
Seema, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
17 Aug 2024
kit
kit, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Jun 2024
BRYNN
BRYNN, 3-night trip
Verified Expedia guest review
10/10 Exceptional
7 Jun 2024
James
James, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 Mar 2024
Elissa
Elissa, 4-night trip
Verified Expedia guest review
10/10 Exceptional
22 Jan 2024
My stay at Encantada Tulum was more than excellent. The room was clean and comfortable, the soaps/shampoo smelled amazing! And the food/beach amenities were perfect. Would highly recommend, especially if someone is looking for a peaceful vacation.
Meredith
Meredith, 3-night trip
Verified Expedia guest review
10/10 Exceptional
18 Nov 2023
The service at Encantada was excellent. We had an amazing time and I would definately recommend this hotel. Food was great, very easy to walk to get dining options.
Transportation was a bit pricey and drinks.
But excellent service
Dayne
Dayne, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
26 Oct 2023
O
madalina
madalina, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
18 Oct 2023
Amazing property and staff
Julian
Julian, 2-night trip with friends
Verified Expedia guest review
8/10 Very good
28 Sep 2023
Nice and Quiet
Gharzai
Gharzai, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
2 Sep 2023
From check in, to the friendly and helpful staff & concierges that always go above and beyond. I can’t recommend this beautiful property enough! It’s an 8 room property and private beach. The rooms have their own hammock outside (which I stayed in for hours), and the decor is serene and conducive to an amazing experience. I can’t wait to return and bring all my girl friends!
Amy
Amy, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
24 Jul 2023
Exceptional staff and grounds. Perfect for couples to spend quality time.
Daniel
Daniel, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 Jul 2023
The hotel is beautiful and the staff are fantastic- attentive and well-informed. Brilliant stay.
Marc
Marc, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 Jul 2023
Everything about this property is fantastic. You could not ask for anything more.
The staff is unbelievable. They make your dreams come true.
Deidra
Deidra, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 Jul 2023
The service is impeccable, the property is located in a private area on the beach, and the rooms are beautifully designed to give you a tropical paradise experience. The staff and concierge will go above and beyond to accommodate your wants and needs and will address any issues immediately. The breakfast, lunch, and dinner menu is delicious and made with healthy and fresh ingredients.
There are only 8 rooms, so the hotel is very private and intimate. Perfect for couples, if you’re traveling alone, or with one other person. The staff makes an effort to get to know every guest by name and even remember your preferences and trip itinerary. I will definitely come back to stay here or at the other properties under the same management if I’m in Tulum.