Let me first say, unfortunately this was the most disappointing stay that I have had for many years. Whilst the accommodation is fabulously located, the quality of the residence and the customer experience has been extremely disappointing.
First of all, the system of providing check in details and PIN is flawed. It took me several hours to get a response and finally get my check-in details. I see from other reviews, some other people have had similar issues.
Next, it is not clear (perhaps I needed to look more deeply) that this room is only served by shared bathroom facilities. This is not obvious from your Hotels.com description, and quite honestly in this day and age is not acceptable. Again, I see from other reviews, people also suffered from not being aware from your listing.
The room is comfortable. However, the carpet is disgustingly dirty, they need to change it, the whole room is grubby. The other problem is the window above the bedroom door. How do they expect somebody to get a decent nights sleep when the light on the landing is being continually switched on and off.
I have been asked for feedback, so I am being 100% honest. I would not recommend anyone to stay at this property and i certainly wouldnt return.