2/10 Poor
Jun 7, 2025
Very dirty, NO response from hotel
We arrived on Friday last week, two rooms.
Immediately on arrival we had to complain to the receptionist about the incredibly poor state of the one room (other no better) - to which we were told you have to email complaints to the hotel with photos, which I did, and I am STILL waiting for a response. I also messaged the hotel here, and unsurprisingly, STILL NO response.
On entry: lampshade handing off (told "does that when they dust" - it was still dusty), broken draw handle, ominous fresh red stain beside bed ... To name a few issues immediately reported.
In total:
Dusty (asthmatic in party), even headboards.
Cobwebs everywhere (including window panes), with spiders dead and alive.
Carpet not hoovered.
Bathroom door handle broken.
Nail sticking out of room door.
Curtain hook broken, guessing which straps put in draw.
N@zi symbols drawn in room!
Rusted bathroom shelf brackets.
Shower kick panel clearly lose
No toilet roll holders, just the brackets.
No hand soap.
Broken floorboards, especially in hall way - massive health and safety issue, not only trip hazard (happened to party) but can eventually fall through.
Kettle pat tested six years ago.
One room smelt of cigarette smoke.
Wallpaper peeling off wall in places.
Mould.
Receptionist "put straight" the worst room (hoovered, cleaned stain which apparently was "sweet and sour sauce" and noting the cleaners don't clean the carpets, fresh liquid marks, mended draw handle).
Good points? Mattress & bedsheets looks new
Verified traveller
2-night trip with friends
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