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Biwa Tulum

4.0 star property
Hotel with outdoor pool, near Temple of Doom

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Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
Junior Suite, 2 Bedrooms, City View | Private kitchen
Junior Suite, 2 Bedrooms, City View
Junior Suite, 2 Bedrooms, City View | Private kitchen
View from room
Unwind in Tulum's laid-back atmosphere at Biwa Tulum, where guests praise the hotel's proximity to the iconic Temple of Doom. Enjoy a rooftop view, relax by the outdoor pool with sun loungers or work out in the gym after fueling up with cooked-to-order breakfast.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pool
  • Non-smoking
  • Gym
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Free use of bicycles
  • Beach towels
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Beach shuttle

Feel at home (6)

  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Separate dining area
  • Television
  • Terrace

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room, Multiple Beds, Accessible, City View

Deluxe Twin Room, Multiple Beds, Accessible, City View

Deluxe Twin Room, Multiple Beds, Accessible, City View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Smart TV
Ceiling fan
Hair dryer
Private bathroom
Microwave
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room, 1 King Bed, City View

Standard Double Room, 1 King Bed, City View

Standard Double Room, 1 King Bed, City View

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Smart TV
Ceiling fan
Hair dryer
Private bathroom
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, City View

Junior Suite, 2 Bedrooms, City View | Living area

Junior Suite, 2 Bedrooms, City View

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
2 bedrooms
  • City view
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
Outdoor pool

Prana Boutique Hotel

  • Pool
  • Free breakfast
  • Airport transfer
  • Free WiFi
9.0 out of 10, Wonderful, 325 reviews
The price is CA $105
CA $136 total
includes taxes & fees
May 2 - May 3
Prana Boutique Hotel
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About the area

Map
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780

What's nearby

  • Temple of Doom - 2 min drive - 2.0 km
  • Tulum National Park - 3 min drive - 2.3 km
  • Gran Cenote - 4 min drive - 4.0 km
  • Tulum Mayan Ruins - 7 min drive - 3.8 km
  • Playa Paraiso - 17 min drive - 6.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive
  • Cancun Intl. Airport (CUN) - 91 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Acqua e Farina - ‬4 min walk
  • ‪Taqueria Maya - ‬3 min walk
  • ‪Café Don Tomas - ‬1 min walk
  • ‪Las Cazuelas - ‬5 min walk
  • ‪El Asadero - ‬2 min walk

About this property

Biwa Tulum

Biwa Tulum features a rooftop terrace and puts you just a 5-minute drive from Tulum National Park and Gran Cenote. Guests can grab a bite to eat at the coffee shop/cafe and visit the fitness center for a workout. An outdoor pool, free bike rentals, and a terrace are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 14 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 8:00 AM - 8:00 PM
    • Front desk staffed during limited hours
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Beach shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) on weekday mornings 7:00 AM–noon
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

What to do

  • Beach shuttle (surcharge)
  • Pool table

Working away

  • Coworking spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Free bicycle rentals
  • Beach towels
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2017
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Front entrance ramp

Room amenities

Be entertained

  • IPod docking station
  • 49-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Separate dining area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 8 to 15 per person
  • Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip, maximum occupancy 4)
  • Beach shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from April 28 2025 to June 30 2025 (dates subject to change).

Children & extra beds

  • Rollaway beds are available for USD 25.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Biwa Tulum Hotel
Biwa Hotel
Biwa Tulum Hotel
Biwa Tulum Tulum
Biwa Tulum Hotel Tulum

Frequently asked questions

Is Biwa Tulum currently open?

This property is closed from April 28 2025 to June 30 2025 (dates subject to change).

Is there a pool at Biwa Tulum?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Biwa Tulum?

Sorry, pets aren't allowed.

Is parking offered on site at Biwa Tulum?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Biwa Tulum?

Yes, an airport shuttle is available. The charge is USD 240 per vehicle roundtrip.

What are the check-in and check-out times at Biwa Tulum?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Biwa Tulum and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center.

Are there restaurants at or near Biwa Tulum?

Yes, there's an onsite restaurant.

What's the area around Biwa Tulum like?

Biwa Tulum is in Tulum City Center, a short 11-minute walk from Dos Aguas Park.

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Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Restaurant
Breakfast
Transportation
Drinks
Cafes
Downtown
Family friendly

Reviews

10/10 Exceptional

Jesse, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great deal

Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!
David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay in Tulum

Loved my room Great layout with plenty of room for luggage and moving around. Very clean. Comfortable bed and pillows. Lovely pool and roof top bar with sitting area Walking distance to the main shopping and restaurant area Friendly and helpful staff Would definitely stay again
Marguerite, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jordan, 3-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend
Oscar, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice
Ofelia, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Jaime, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Would stay again
Paul, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Alexandra, 2-night trip
Verified Expedia guest review

8/10 Very good

Carmencita, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Maria, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Matthew, 11-night trip
Verified Expedia guest review

8/10 Very good

Back at Biwa!

This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
Deon, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Nicole, 12-night romance trip
Verified Expedia guest review

10/10 Exceptional

Yolanda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Angy, 1-night trip
Verified Expedia guest review

8/10 Very good

Front desk personal were wonderful, from check in , to answering questions, to check out.
Philip, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!
Verified Expedia guest review

6/10 Good

The check in process was not handled well. We got in late only to find the power out and no one to check us in.
Michael, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
George, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel met all our needs. Excellent. Thanks.
rohit, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Bradley, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Edith, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Good stay

Happy with our stay, everything as expected.
Jared, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Serge, 4-night trip
Verified Hotels.com guest review