On our first morning, we were abruptly awakened at 6:30 AM by the intense construction noise from the neighboring building. The vibrations were so strong, we could feel them through the wall. When we reported this to the hotel management via WhatsApp, they unfortunately ignored us. We had to seek assistance from the domestic staff to change rooms. We were offered two options, and we chose the ground floor room. However, the helpful staff member informed us that the noise would still be audible in that room. It seems they are aware of these issues but are still accepting bookings. We eventually chose another room and were thankfully undisturbed.
The location is excellent, the breakfast service was good, and the domestic staff were incredibly nice and polite. Overall, it's a shame that the management didn't respond to our concerns about the noise. Otherwise, I would have given the hotel a 5-star rating.