The staff were very helpful and attentive, and speaking English with them was no problem at all. The hotel was in a great location, close to the Sumida river, train stations, lots of grocery/convenient stores, and the Senso-ji temple and markets. The hotel and the rooms were clean and had lots of amenities in case you forgot something (toothbrush, brush, cotton balls, washcloths, etc), as well as free coffee and tea. The price was very reasonable, and we would definitely stay here again.