Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive

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Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive features a marina and puts you within a 15-minute drive of Puerto Morelos Beach. You can indulge in deep-tissue massages, body wraps, or aromatherapy, and K’UHUL, one of 6 restaurants, serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights include 3 outdoor pools, a beach bar, and a health club. Fellow travelers love the helpful staff.
VIP Access

Reviews

9.6 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Marina
  • Near the beach
  • 6 restaurants and 5 bars/lounges
  • 3 outdoor pools
  • Health club
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • 24-hour room service
  • Spa services

Feel at home (6)

  • Separate bathtub and shower
  • Television
  • Garden
  • Furnished balcony or patio
  • Daily housekeeping
  • Espresso maker
The current price is CA $523
CA $638 total
includes taxes & fees
Oct 7 - Oct 8

Why we love this property

Beach bliss
Sail, windsurf, or snorkel at this all-inclusive beachfront retreat. Beach yoga and massages await, with free cabanas on pristine white sand.
Work and play paradise
Conduct business in the conference space, then unwind with a beachside massage. A hot tub, sauna, and tennis court await after meetings at this waterfront gem.
Relaxing spa sanctuary
The waterfront spa provides treatments, massages, and outdoor services. A sauna, hot tub, and steam room await. Beach yoga completes this wellness haven.

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Chairman Two bedroom suite Ocean Front  Infinity & Private Pool Outdoor shower

A modern hotel room with a large bed, bedside tables, a reading chair, and a built-in bench.

Chairman Two bedroom suite Ocean Front  Infinity & Private Pool Outdoor shower

  • Ocean view
  • 396 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Chairman One bedroom Luxury Suite Ocean Front Private Pool & Outdoor shower

A modern bedroom with a large bed, bedside tables, a bench, a TV, and a window with a view.

Chairman One bedroom Luxury Suite Ocean Front Private Pool & Outdoor shower

  • Ocean view
  • 151 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front King

A hotel room with a bed, a bedside table, a lamp, and a view of the ocean.

Master Suite Ocean Front King

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front Private Pool King

A hotel room with a bed, a bedside table, a lamp, and a view of the ocean.

Master Suite Ocean Front Private Pool King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 115 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front Private Pool King Diamond Club

A hotel room with a bed, a bedside table, a lamp, and a view of the ocean.

Master Suite Ocean Front Private Pool King Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 115 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Ocean Front Two Bedroom Private Pool Diamond Club

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a view of the ocean, and a balcony with wooden shutters.

Presidential Suite Ocean Front Two Bedroom Private Pool Diamond Club

  • Ocean view
  • 170 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Presidential Suite Ocean Front Private Pool Two bedroom Diamond Club

A hotel room with a large bed, two bedside tables, a nightstand, a lamp, a radio, and a bathroom visible through an open door.

Master Presidential Suite Ocean Front Private Pool Two bedroom Diamond Club

  • Ocean view
  • 290 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite Ocean Front Two Queen

A hotel room with two beds, a wooden headboard, a large window with a view of palm trees, and a tiled floor.

Master Suite Ocean Front Two Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Ocean Front Private Pool Two Queen

A hotel room with two beds, wooden panel walls, a nightstand with a lamp, and a view of the ocean through a sliding door.

Master Suite Ocean Front Private Pool Two Queen

  • Ocean view
  • 115 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Ocean Front Two bedroom Diamond Club

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a small table with a radio, and a view of palm trees through a sliding door.

Master Suite Ocean Front Two bedroom Diamond Club

  • Ocean view
  • 140 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite Ocean Front King with Private Pool & Outdoor Shower Diamond Club

A modern bedroom with a wooden bed, a bench, and a desk. There are framed pictures on the wall and a door leading to another room.

Luxury Suite Ocean Front King with Private Pool & Outdoor Shower Diamond Club

  • Ocean view
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club

A hotel room with a bed, a bedside table, a lamp, and a view of the ocean.

Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club

  • Ocean view
  • 115 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Two Bedroom Ocean front Suite Four Terraces Private Outdoor Shower

A modern bedroom with a large bed, bedside tables, a bench, a TV, and a window with a view.

Chairman Two Bedroom Ocean front Suite Four Terraces Private Outdoor Shower

  • Ocean view
  • 188 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

A modern hotel room with a large bed, bedside tables, a reading chair, and a built-in bench.

Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

  • Ocean view
  • 417 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

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About the area

Map
Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580

What's nearby

  • Arrecife de Puerto Morelos National Park - 10 min walk - 0.8 km
  • Crococun Zoo - 12 min drive - 8.8 km
  • Puerto Morelos Beach - 16 min drive - 11.6 km
  • Moon Palace Golf Club - 17 min drive - 16.5 km
  • Puerto Morelos Town Square - 21 min drive - 15.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Cozumel Intl. Airport (CZM) - 28.2 miles/45.5 km

Restaurants

  • ‪Preferred Club Bar - ‬8 min drive
  • ‪La Tentazione Osteria - ‬6 min walk
  • ‪La Parrilla - ‬8 min drive
  • ‪Miyako - ‬19 min drive
  • ‪The Boathouse - ‬7 min drive

About this property

Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive

  • Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive features a marina and puts you within a 15-minute drive of Puerto Morelos Beach. You can indulge in deep-tissue massages, body wraps, or aromatherapy, and K’UHUL, one of 6 restaurants, serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights include 3 outdoor pools, a beach bar, and a health club. Fellow travelers love the helpful staff.

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All à la carte meals, snacks, and beverages included
    • In-room minibar (all beverages included)
    • In-room liquor dispensers

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

Land activities

    • Fitness facilities
    • Tennis

Lessons/classes/games

  • Cooking

At a glance

Hotel size

    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • Free onsite self parking
    • Free onsite valet parking

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • 5 bars/lounges
  • Beach bar
  • Private dining
  • 24-hour room service
  • Water dispenser

What to do

  • Beach yoga
  • Winery release events
  • Shopping
  • Beach nearby
  • Golfing nearby
  • Boat tours nearby

Working away

  • Conference space (1400 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 5 buildings/towers
  • Built in 2001
  • Garden
  • Library
  • Health club
  • 3 outdoor pools
  • Art gallery on site
  • Spa services
  • Marina
  • Massage/treatment rooms
  • Wine tasting room
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Uses some LED lighting
  • Comprehensive food waste policy

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free international calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Dining

K’UHUL - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
JOYA - This restaurant specializes in Latin American cuisine and serves lunch only. Open daily.
CÔTÉ À COSTA - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
QIN QIN - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
KA’AN| Diamond Club™ - This restaurant specializes in international cuisine and serves breakfast only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 70.39 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive
Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya
Zoetry Paraiso Bonita Riviera
Zoetry Paraiso de la Bonita Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
Paraiso de la Bonita a Luxury Collection Resort Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Frequently asked questions

Does Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive offer free cancellation for a full refund?

Yes, Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive?

Yes, there are 3 outdoor pools.

Are pets allowed at Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive and nearby?

Have fun during the warmer months with activities such as beach yoga. Enjoy amenities like 3 outdoor pools, 5 bars, and a health club. Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive also has spa services and a garden.

Are there restaurants at or near Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive?

Yes, there are 6 onsite restaurants, featuring Mexican cuisine.

Does Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive like?

Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive is located on the waterfront. Popular attractions include Moon Palace Golf Club, which is 21 minutes away by car.

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Reviews

Royalton Reserve Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The resort's restaurants offered a wide range of delicious food options with excellent quality and attentive service. (53 reviews)
  • The spa services and massages were exceptional, with many reviewers praising the skilled therapists and tranquil ambiance. (18 reviews)
  • The pools were beautiful, well-maintained, and offered a perfect combination of luxury and relaxation. (22 reviews)
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Popular mentions

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Reviews

Verified review

10/10 Exceptional

Outstanding resort! Exceptional staff, phantastic butlers, great general manager! Clean beach, excellent rooms Just 5 stars !!
Verified review

10/10 Exceptional

From the minute we arrived, everything was perfect. The staff, to include Enrique, head Chef Octavio, the spa staff, and everyone went above & beyond to make it a great stay for us. We will definitely be back.
Verified review

10/10 Exceptional

Gorgeous property. The saltwater pools were amazing touch. Our air-conditioning lacked a little power, but the bedding is super comfortable in the bathroom is gorgeous. I would definitely come back.
Verified review

10/10 Exceptional

We had such a wonderful time at the resort, very romantic settings, wonderful, friendly and helpful staff. Our butler Enrique was stellar, top-tier! He attended to all of our needs during our stay, and we were even surprised on our last night there we came back to our room to a beautiful display of flowers decorated on our bed top! Everything exceeded our expectations and we highly recommend to anyone looking for a great time to book here. We're already looking forward to our trip here next year!
Verified review

10/10 Exceptional

Wonderful setting, views, staff, service and spa. So relaxing and tranquil.
Verified review

10/10 Exceptional

Very clean resort, staff was wonderful, food was delicious, environment was serene and relaxing. Truly felt like paradise!
Verified review

10/10 Exceptional

The suite we were given was beautiful, the staff very friendly and accomodating and the food at the restaurants was beyond my expectations.
Verified review

8/10 Very good

The staff here is excellent. If you are looking for a relaxing vacation this is the place.
Special coffee dessert
Walking to the room
Poolside
View from the outdoor restaurant
Verified review

10/10 Exceptional

Yes, had an amazing stay! The staff were all wonderful and kind. Made the trip even more memorable.
Verified review

10/10 Exceptional

Customer service from the staff was a 10/10 we felt like VIP the entire stay!
Verified review

10/10 Exceptional

Our stay here was truly amazing and relaxing! The resort is absolutely beautiful and we very much enjoyed the authentic decor and cuisine. We can not say more wonderful things about every single staff, especially the butlers! They were extremely accommodating to our every need and want! We can not wait to return!
Verified review

10/10 Exceptional

Our staff was 11/10. The staff was so amazing. We were upgrade to Diamond Club status and our Butler Enrique was the best. I can’t say enough about what a fabulous stay we had! I wish I could go today but I’ll wait until next year. It was the very best 50th birthday celebration I could ask for. Our room was gorgeous. Falling asleep to the waves each night was heaven. The food was delicious and we even got to enjoy a private cooking class with the chef. We painted canvases overlooking the ocean. We had tequila tasting. I can’t say enough good on and on. There wasn’t ever a time that we were waiting for service. The whole staff was so accommodating and they all deserve raises!
Verified review

10/10 Exceptional

This was our second visit to the property since the renovation and rebrand and we once again had a truly excellent vacation. Team members were all professional and welcoming. The food and beverage selection well exceeded our expectations; our room (complete with Frette linens and Byredo amenities) was perfectly clean with a lovely sea view; and the pool and grounds were beautifully maintained.
Verified review

10/10 Exceptional

Excellent trip overall. Beautiful resort. Amazing food. Extremely friendly staff. We have been to Mexico about 5-6 times in the last few years, and this is the best resort we've been to yet. Would be delighted to return.
Verified review

10/10 Exceptional

The room sizes are amazing. You get tons of space with 4 key areas, a living room, a bedroom, a massive bathroom and a generous outdoor patio space. All rooms come with an ocean view which makes selection much easier. We opted for the plunge pool which offers a perfect private option for relaxation in the room itself. There's 2 massive TVs as well which makes some of the downtime in bed a little more fun. The bathrooms are exceptional. Amazing rainfall shower, huge soaker tub, double sink.
Verified review

10/10 Exceptional

Everything was perfect! I will refer this place to all my friends. The staff was incredibly friendly and the food was amazing. Can’t wait to go back.
Verified review

10/10 Exceptional

Great resort, AMAZING staff, and excellent food & drinks. Unsung heroes who made our trip extra special, Eduardo Iran Jarib Mauricio Eugenio Cath Ricardo Miguel Yeni Enrique Salvador Alexis Thank you all! We can’t wait to be back 😊
Verified review

10/10 Exceptional

Wonderful luxurious stay! Food quality was amazing and staff were so kind! WARNING; be prepared for lots of wild life!!!
Verified review

10/10 Exceptional

We stayed about a week. Very secluded away from the noise. Very quiet and relaxing. Minimal entertainment which is fine for us. Cancun and Playa del Carmen are fairly close by Uber or Taxi. Excellent service, personalized. Butlers are excellent. Pools are beautiful. Food is ok. Definitely recommend.
Verified review

10/10 Exceptional

The BEST RELAXING EVER! I was warmly greeted upon entering, shown the property and was waited on hand and foot. Enrique Levya, Norma, who took great care of me. Made sure I was well accommodated. Yessenia that gave my the BEST MASSAGE OF MY LIFE. The grounds of the property that is curated for relaxation and peace. What a wonderful job all team and staff did. Will definitely be back!
Verified review

10/10 Exceptional

The customer service for this hotel was more than perfect. They took every opportunity to make sure our honeymoon stay was perfect and memorable. The food is amazing and the vibes of the hotel was perfect for a relaxing honeymoon. Ricardo and his coffee art and making was amazing and delightful to start the day with. Mario and Enrique were excellent in signing us up for activities and attending to our needs during our stay. Would definitely recommend staying at this hotel in the future.
Verified review

8/10 Very good

Such a lovely resort. Very lovely staff. Definitely some of the best drinks I have had an all inclusive resort. Dining is somewhat limited, but all really good food. Also, most of the restaurants don't require reservations which was nice to not have to have everything planned out as soon as you arrived. They offered some really fun classes like ceviche making, and tequila/mezcal tastings. I prefer these types of experiences over some the shows, etc that other resorts offer. We are typically more beach people but we knew going into this vacation that the beaches were not very swimmable in the area due to the seaweed. They had lovely pools, with plenty of chairs and umbrellas and friendly staff to help with umbrellas and get food and beverages. Definitely some of the best drinks I have had an all inclusive resort. I would definitely recommend staying on an upper floor as our beachfront room was very obstructed by bushes, etc. Also, our plunge pool didn't have water and was making a strange noise for quite a bit of the time but honestly didn't bother us much. Overall had a really good stay!
Verified review

10/10 Exceptional

The staff really made us feel like family and went out of their way to make sure that our stay was amazing! The food was the best food I've ever had at an all inclusive! No buffet and everything à la carte. The property is beautiful and tranquil and there is a lot of beautiful wildlife around that made you feel even more immersed in nature. The room was huge and beautiful and there was a wonderful ocean view. The only room for improvement is in the road leading to the hotel that had a lot of pot holes. However, even with that I am counting down the days to when I can go again! Amazing experience truly!
Verified review

10/10 Exceptional

Our stay was truly exceptional and exceeded every expectation. From the moment we arrived, the level of service and attention to detail made it clear that this is a very special place. A heartfelt thank you to the concierge team, Rodrigo and Norma, who were outstanding throughout our stay. They were attentive, thoughtful, and ensured that every detail was perfectly arranged, making our experience completely seamless. One of the most memorable highlights was an extraordinary private dinner arranged for us. Chef Elizabeth prepared an absolutely incredible meal — every course was beautifully crafted and delicious. German, the restaurant manager, orchestrated the evening perfectly and created an intimate, elegant atmosphere that made the entire experience unforgettable. Our room was impeccable, the food across the resort was consistently outstanding, and the pools and grounds were absolutely stunning — beautifully maintained and incredibly peaceful. Every part of the property reflects the care and quality that defines a truly luxury experience. Thank you to the entire team for such an unforgettable stay. We cannot wait to return.
Verified review

6/10 Good

The staff was kind and the hotel room was very comfortable. Unfortunately the advertisement as per hotels.com of 2 pools, beach service and a functional spa were false. There was one pool with the other under construction, no full spa experience and no beach service. The beach was small but there were areas on the lush property that if promoted, the guests could have experienced this. More construction of other bar areas was also being done during the day. The property perhaps should have stayed closed while these modifications and improvements were being made. We had a three night stay, but after the first night we left for another resort.