Hotels in Stoneham-et-Tewkesbury

"What a gem of a hotel. We loved the room we were offered and being placed in a quieter and much much less congested area of the hotel. Check-in was wonderful and the employee helping us was great. The room was large and stunning with a living room, fireplace and a jacuzzi tub. The unfortunate part of the stay was that some employees simply don't care about customer experience or service. On our second morning, room cleaning knocked on the door at 8 AM. We asked to return in about 30 minutes, as we were getting ready. That day our room was never serviced. That afternoon I called the front desk to ask for cleaning and the woman's lackluster tone signalled to me that nothing was going to get done. She said they would be up in 30 minutes. When 30 minutes passed we went down to reception to mention we were stepping out again and that no one has come and the same woman on the phone gave the most lackluster, meaningless, brushed off response. No one ever showed up. A big thank you to the maintence man who I intercepted in the hallway. He seemingly knew I was being taken for a ride and helped. He provided us with a whole new set of towels and coffee pods. The essentiels. Will I stay here again? Perhaps. I'd really like to. But the serious disinterest and lack of attention and care shown by some employees soured the experience and makes me question trying it again. "

"The staff was really really cooperative it was not that clean but the staff was fully cooperative and listen to complaints with open heart "

"Everything is always great at this place. "

"Helpful staff, great entertainment options, however rooms are a liitle bit outdated"

"Ca va de soi. For impeccable service, comfort, cleanliness and convenience, every minute and dollar spent is worth it. Steeped in history, Canada’s iconic Railway hotels are withstanding the test of time through attention to upkeep and by balancing old world charm with modern styles. Sunday Brunch is an institution, not to be missed, and other dining experiences are always worth sampling for the culinary delights and atmosphere. Checking in in the best with the worst part of the stay being driving away "

"Very polite staff and very helpful. Clean and well located."

"Great hotel!"

"The balcony with view of the pool!"

"Cool hotel design, with a pool in the center. Great location downtown near the old city and restaurants and shops. Room was large and comfortable with a balcony overlooking the pool."