See all properties

DoubleTree Resort by Hilton Paradise Valley - Scottsdale

4.0 star property
Suburban resort with 2 outdoor pools, near Scottsdale Fashion Square

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree Resort by Hilton Paradise Valley - Scottsdale

2 outdoor pools, open 6:00 AM to 10:00 PM, cabanas (surcharge)
Terrace/patio
View from room
Lobby
Shopping centre shuttle

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Connecting rooms available
    Connecting rooms available
  • Laundry facilities
    Laundry facilities
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Free area shuttle
  • Free shopping center shuttle
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
  • Valet parking
  • Children's pool
  • Spa tub
Feel at home
  • Children stay free
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
The price is CA $147
CA $214 total
includes taxes & fees
Dec 18 - Dec 19

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Room, 2 Queen Beds, Balcony, Pool View

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Balcony, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Patio, Poolside

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Patio, Poolside

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Courtyard View

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Balcony, Courtyard View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bathtub

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Bathtub

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Suite, One King Bed, Non-Smoking

One Bedroom Suite, One King Bed, Non-Smoking

One Bedroom Suite, One King Bed, Non-Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Camelback Mountain Vw

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Balcony, Camelback Mountain Vw

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 43 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Desert view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Courtyard View

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed, Balcony, Courtyard View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Patio (Roll-In Shower)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Patio (Roll-In Shower)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Room, Accessible, Non Smoking (2 Queens, Bathtub)

Designer toiletries, hair dryer, towels, soap

Room, Accessible, Non Smoking (2 Queens, Bathtub)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Desert view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Pool View

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, in-room safe, blackout drapes

Suite, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Sleeper Sofa Beds, Non-Smoking

View from room

Two Sleeper Sofa Beds, Non-Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 2
  • 2 Double Sofa Beds

View all photos for Room, 1 King Bed, Patio, Poolside

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed, Patio, Poolside

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio, Camelback Mountain View

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed, Patio, Camelback Mountain View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Roll In Shower

Premium bedding, down comforters, in-room safe, blackout drapes

One King Bed, Non-Smoking, Roll In Shower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Desert view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Poolside (Roll-In Shower)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Poolside (Roll-In Shower)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 1 King Bed, Non Smoking (Balcony or Patio)

Premium bedding, down comforters, in-room safe, blackout drapes

1 King Bed, Non Smoking (Balcony or Patio)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Desert view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds, Non Smoking (Balcony or Patio)

Premium bedding, down comforters, in-room safe, blackout drapes

2 Queen Beds, Non Smoking (Balcony or Patio)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Desert view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Patio Or Balcony View Room)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed (Patio Or Balcony View Room)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

The Scottsdale Plaza Resort & Villas

Pool
Spa
Pet-friendly
Free parking
9.0 out of 10, Wonderful, (2097)
The price is CA $206
CA $298 total
includes taxes & fees
Nov 24 - Nov 25
The Scottsdale Plaza Resort & Villas
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
5401 N Scottsdale Rd, Scottsdale, AZ, 85250

What's nearby

  • Scottsdale Fashion Square - 13 min walk - 1.2 km
  • Desert Botanical Garden - 7 min drive - 7.4 km
  • Camelback Mountain - 7 min drive - 6.3 km
  • Talking Stick Resort Casino - 7 min drive - 7.5 km
  • Phoenix Zoo - 13 min drive - 11.0 km

Getting around

  • Scottsdale, AZ (SCF) - 19 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 21 min drive
  • Phoenix Deer Valley Airport (DVT) - 26 min drive
  • Mesa, AZ (MSC-Falcon Field Municipal) - 28 min drive
  • Chandler, AZ (CHD-Chandler Municipal) - 31 min drive
  • Phoenix - Mesa Gateway Airport (AZA) - 40 min drive
  • Free area shuttle
  • Free shopping center shuttle

Restaurants

  • ‪Shake Shack - ‬18 min walk
  • ‪Kona Grill - Scottsdale - ‬20 min walk
  • ‪Five Guys - ‬20 min walk
  • ‪Nespresso Boutique - ‬2 min drive
  • ‪The Canal Club - ‬11 min walk

About this property

DoubleTree Resort by Hilton Paradise Valley - Scottsdale

At DoubleTree Resort by Hilton Paradise Valley - Scottsdale, you'll be within a 10-minute drive of Scottsdale Fashion Square and Desert Botanical Garden. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other features include a poolside bar, a 24-hour fitness center, and an outdoor tennis court. Fellow travelers love the helpful staff and location.

Languages

English, Spanish

At a glance

Hotel size

  • 378 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
  • Contactless check-in available
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11:00 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (2 total, up to 75 lbs per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Uncovered onsite valet parking (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site

Offsite

  • Free area shuttle within 3 mi
  • Free shopping center shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Free local shuttle
  • Children's menu
  • Pool gate
  • Fence around the pool

What to do

  • Tennis
  • Basketball
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (39999 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1984
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 33
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 33
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Wet bar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Meal delivery service
  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Asadero - This bar serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 33.95 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Business center/computer access
    • Fitness center access
    • In-room bottled water
    • In-room safe
    • Phone calls (may be limited)
    • Pool access

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 5 to 25 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 15.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75.00 per pet, per stay

Parking

  • Uncovered valet parking costs USD 20 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

DoubleTree Resort Hilton Hotel Paradise Valley-Scottsdale
DoubleTree Hilton Paradise Valley-Scottsdale
Hotel Valley-Scottsdale
DoubleTree Resort Hilton Hotel Paradise
DoubleTree Resort Hilton Paradise Valley Scottsdale
DoubleTree Resort Hilton Paradise
DoubleTree Hilton Paradise Valley Scottsdale
Doubletree Scottsdale
Doubletree Paradise Valley Hotel Scottsdale
DoubleTree Hilton Paradise
DoubleTree Resort by Hilton Hotel Paradise Valley Scottsdale
DoubleTree Resort by Hilton Paradise Valley Scottsdale
DoubleTree Hilton Parase
Doubletree Scottsdale
DoubleTree Resort by Hilton Paradise Valley Scottsdale
DoubleTree Resort by Hilton Paradise Valley - Scottsdale Resort

Frequently asked questions

Does DoubleTree Resort by Hilton Paradise Valley - Scottsdale offer free cancellation for a full refund?
Yes, DoubleTree Resort by Hilton Paradise Valley - Scottsdale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at DoubleTree Resort by Hilton Paradise Valley - Scottsdale?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at DoubleTree Resort by Hilton Paradise Valley - Scottsdale?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 75 lbs per pet. There's a charge of USD 75.00 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at DoubleTree Resort by Hilton Paradise Valley - Scottsdale?
Yes, there's free self parking.
What are the check-in and check-out times at DoubleTree Resort by Hilton Paradise Valley - Scottsdale?
Check-in start time: 4:00 PM; Check-in end time: 2:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at DoubleTree Resort by Hilton Paradise Valley - Scottsdale?
No, this resort doesn't have a casino, but Talking Stick Resort Casino (7-min drive) and Casino Arizona (11-min drive) are both nearby.
What is there to do at DoubleTree Resort by Hilton Paradise Valley - Scottsdale and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes basketball. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and a 24-hour fitness center. DoubleTree Resort by Hilton Paradise Valley - Scottsdale also has a sauna and a picnic area, as well as a garden.
Are there restaurants at or near DoubleTree Resort by Hilton Paradise Valley - Scottsdale?
Yes, there's an onsite restaurant, Asadero.
Does DoubleTree Resort by Hilton Paradise Valley - Scottsdale have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around DoubleTree Resort by Hilton Paradise Valley - Scottsdale like?
DoubleTree Resort by Hilton Paradise Valley - Scottsdale is a short 13-minute walk from Scottsdale Fashion Square and 19 minutes' walk from Scottsdale Waterfront. Travelers give top marks for the resort's prime location.

DoubleTree Resort by Hilton Paradise Valley - Scottsdale Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

I believe when you a third party booking ,the hotels gives them the less desirable rooms (location)
Steven, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Craig, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wilford, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Our room was spacious and comfortable and we liked the fact that the hotel had dining options. We would definitely stay there again in the future.
Diane, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome Stay
We had an amazing stay. The grounds were beautiful and clean. Our room was clean and beds were comfortable. Our family had a great time.
Edgar, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Short business stay
Very clean, very good and quiet. I was there on business. The in house restaurant was fine.
Douglas, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

megan, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

8/10 Very good

4.5 out of 5
Excellent amenities: heated pool, fountain, hammocks, ping pong table, beautiful lighted seating, excellent restaurant for breakfast, close to area parks, farmers market & restaurants. Staff were extremely helpful & friendly. The shower wasnt the best as it had a broken faucet. Overall, great hotel.
Kim, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A-mazing but not uplifting
Nice place but would definitely like to see more than one set of elevators for such a huge property. We have a stroller with twins and walking all the way across the property multiple times due to parking is very frustrating since the place is built like a maze
Kristyn, 1-night family trip
Verified Hotels.com guest review

6/10 Good

John C, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Relaxed and easy-going vibe
The grounds of this hotel are beautiful! Gorgeous cacti, lush bougainvillea, green grass and towering palm trees. The room was nice and clean. The buildings are older and the furniture and doors are outdated. We still loved our stay. We enjoyed the table tennis tables and the staff was friendly. Big minus: The pools are the coldest we’ve EVER experienced in Arizona. Brrrrrrr!
Lena M, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Beautiful but much to be desired
Overall a good resort but much to be desired for price point for your room experience. Service was good and friendly, only issue was house cleaning not refilling our body was dispenser after multiple requests because she didn't speak English. Biggest downside which makes me only give 3 stars was the room and price for the room. The rooms are definitely dated and have an odd layout. When you first walk it it really smells its age and reminds me of walking into my grandmother's house. It's not necessary a bad smell but it isn't inviting, just smells of age. One of my biggest complaints is how thin the walls are, don't plan to sleep in past 9 or 10 am. We woke up every morning to housekeeping in other rooms where it sounded like they hit the walls ever couple of seconds. You hear absolutely everything outside your rooms once they start doing their daily service. What you expect the room to look and feel like just doesn't match the price point of what you are charged. The lobby and rest of the resort is beautiful but your experience really falls short when it comes to the room. Id stay here again for probably 25% off the rate per night but not at current rates. You could spend the same money elsewhere and have a much more comfortable experience.
Antonio, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

shawntella, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay overall. Friendly staff
Todd, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Janet, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful resort - room assignment issue
We had paid for a pool view room, and requested a balcony. Upon arival they said there were no rooms as requested and stuck us about 1/2 mile away from the lobby in a room that was facing the bush, and had ants in our room. NOT what we paid for or requested. Excuse was that there was a conference. We had to stay the night in the room that was given to us, and requested to be moved the next day when all the "conference" people left! We were moved to a beautiful room as requested and paid for. We met 2 other couples who were the same scenario as us. Not impressed with the room assigned and if we hadn't spoke up we would have not been granted a room as we had paid for. Not cool... The resort overall was beautiful and clean, food was excellent, ambiance very nice and tropical. Great shuttle service provided and staff working were very nice.
Cheryl, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

A Retreat From Life
I cant wait to stay again. The hotel had two beautiful pools, gorgeous grounds, and the staff was kind and polite. I also appreciate how quiet the rooms were. My goodness! Each room was so far apart. I was in the back of the resort and therefore, had a quiet, peaceful balcony that looked at the trees. It was lovely. I wish I could have stayed longer and I look forward to returning next year.
Ashley, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Linda, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

I didn’t like that you have an outside entrance to the room and had to walk a far distance in the heat to get to it.
Roberto, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Jessie, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Stay elsewhere!
Check-in was good, got settled in the room - nothing major, showing age. Went to pool, needs remodel - missing tiles, mold on plaster, broken loungers/tables, no staff for service and no way to order. Had to go to other bar for anything. Mold in room on bathroom door, shower light coming out of ceiling, bubbling paint - health hazards. Used mini fridge, lost all food and drinks due to them all freezing solid. Housekeeping was rude - when asked for 5 minutes, looked bothered and said would come back - didn't; had to call. Sewer gas in bathroom was bad - luckily we could open door and turn on a/c! For a 4-diamond hotel, this was a major disappointment. Don't waste your money!
Shower light not sealed - electrical hazard
Bubbling paint - against code
Mold in bottom of bathroom door - health violation and against code
Frozen beverage - 1 of many
DARRYL, 2-night family trip
Verified Hotels.com guest review