8/10 Very good
17 Jan 2025
Great location, huge rooms..beware £50pp deposit!
This hotel is located close to the docks and Liverpool one making it perfect for a weekend away.
The cleanliness was of a very high standard throughout the hotel.
The rooms are huge!!! With the added bonus of a kitchen, the bathroom had a 4 person jacuzzi and a rain shower.
What lets this hotel down is the decor is a little tired in places, the heating system didn’t work but the night shift team brought us heaters within minutes of us asking.
The balcony door we couldn’t open, the toilet handle was broken. The sofa coverings were torn and worn and the curtains were not sully secured on one side.
The hotel take a £50 deposit per person which after over a week still isn’t refunded.
The older Irish Gentleman who checked us in was quite brash and warned us at check in that the hotel was full and we weren’t able to swap rooms…….a little strange as we hadn’t even checked in at that point. I guess he knew about the broken heating and toilet?
He was just as sharp when we checked out the following day.
The rest of the staff were polite and professional though.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
