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The Charles Hotel

4.0 star property
Boutique inn with restaurant, near Niagara River Gorge

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Photo gallery for The Charles Hotel

Terrace/patio
Designer store
Premium Room
Property grounds
Vineyard
Near Niagara River Gorge, The Charles Hotel offers an elegant retreat with a charming garden and cozy bar. Savor French cuisine at HobNob Restaurant or unwind on the picturesque terrace. With in-room WiFi, free self parking, guests praise the helpful staff and location.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free parking
  • Non-smoking

Main amenities (9)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Concierge services

Feel at home (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
The current price is CA $166
CA $196 total
includes taxes & fees
Apr 10 - Apr 11

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed
Land view from property

The Shaw Club Hotel

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,000 reviews
The price is CA $195
CA $229 total
includes taxes & fees
Apr 6 - Apr 7
The Shaw Club Hotel
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About the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

What's nearby

  • Royal George Theatre - 5 min walk - 0.4 km
  • Niagara-on-the-Lake Golf Club - 6 min walk - 0.5 km
  • Shaw Festival Theatre - 13 min walk - 1.1 km
  • Jackson-Triggs Winery - 3 min drive - 2.2 km
  • Peller Estates Winery - 4 min drive - 3.1 km

Getting around

  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 57 min drive
  • John C. Munro Hamilton Intl. Airport (YHM) - 71 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 88 min drive
  • Billy Bishop Toronto City Airport (YTZ) - 92 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 103 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls Station - 23 min drive
  • St. Catharines Station - 27 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪The Irish Harp Pub - ‬10 min walk
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪Cannery Restaurant - ‬17 min walk

About this property

The Charles Hotel

When you stay at The Charles Hotel, you'll be within a 15-minute walk of Lake Ontario and Shaw Festival Theatre. For a bite to eat, guests can check out HobNob Restaurant, which serves international cuisine and is open for breakfast, lunch, and dinner. This boutique inn also features a bar/lounge, a terrace, and a garden. Fellow travelers say great things about the helpful staff and location.

Languages

English, French
VISIBILITY

At a glance

Hotel size

    • 12 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Contactless check-in available
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • Free uncovered onsite self parking
    • Onsite parking limited

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service

What to do

  • Golfing nearby
  • Hiking/biking trails nearby
  • Boat tours nearby

Services

  • 24-hour front desk
  • Concierge services

Facilities

  • Built in 1832
  • Garden
  • Terrace
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Victorian architecture

Accessibility

  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Area rugs in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • IPod docking station
  • 55-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillowtop mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free local calls

More

  • Daily housekeeping
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
STAR_OUTLINE

Special features

Dining

HobNob Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
MONETIZATION_ON

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately CAD 35 for adults and CAD 25 for children

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Onsite parties or group events are strictly prohibited.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Does The Charles Hotel offer free cancellation for a full refund?

Yes, The Charles Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Charles Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Charles Hotel?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at The Charles Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at The Charles Hotel?

No, this inn doesn't have a casino, but Fallsview Casino (24-min drive) and Casino Niagara (24-min drive) are both nearby.

What is there to do at The Charles Hotel and nearby?

Have fun with nearby activities like boat tours and hiking, and practice your swing on the nearby golf course. The Charles Hotel also has a garden.

Are there restaurants at or near The Charles Hotel?

Yes, HobNob Restaurant offers alfresco dining, international cuisine, and garden views.

What's the area around The Charles Hotel like?

The Charles Hotel is a short 6-minute walk from Lake Ontario and 13 minutes' walk from Shaw Festival Theatre. Travelers love the inn's prime location.

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Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Nice
Stay was great. Nice and relaxing. Didmt get to stay at that hotel due to renovation stayed the harbor house. My only complaint is I think when they're doing their breakfast.They should have an attendant watching.There was people touching the food and then not taking it to their plate and tons of coughing going on
Renee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Patricia, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Love this beautiful inn.
Debra, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Mike, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Stuart, 1-night trip
Verified Expedia guest review

10/10 Exceptional

What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing
Peter, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Errigal, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great restaurant.
donald s, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property was beautifully refurbished and located in a quiet part of Niagara on the Lake. We enjoyed our stay and would definitely stay there again.
Wanda, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This facility is very comfortable and the staff are very accommodating
John, 2-night romance trip
Verified Expedia guest review

6/10 Good

The building has seen better days. The room was cold the entire stay and the bathroom was very draft.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was perfect.
Catherine, 1-night trip
Verified Expedia guest review

10/10 Exceptional

relaxing
Stephen, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Fabulous getaway
We had a great stay at the Charles for our anniversary. The restaurant Hob Nob was fantastic. Great food and great service.
Brent, 1-night trip
Verified Hotels.com guest review

8/10 Very good

We enjoyed sitting on the porches/patio. Cushions on all seats would enhance the experience. Some repairs and paint would also help. Our room and bathroom were beautiful and very clean.
Cathy, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Relaxing
Diana, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

A beautiful, quaint hotel in a lovely area. The food was fantastic! Our evening meal was delicious and served in a relaxed but beautiful dining room. All the staff were extremely helpful but Alicia and Amy made our stay extra special with their conversation and friendliness. Our room was very clean with all amenities but next time we would book a bigger room. We would definitely recommend The Charles Hotel. 5 mins walk into town, free parking and amazing staff!!!
J, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Charming old hotel. Bathroom we had was not very workable- no place to put toiletries. Service was excellent.
Liz, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Rick, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Sandra, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The lovely old building just needs some TLC. The shower stall was modern and hreat pressure, however the floor step wall was crumbling. Staff were amazing and helpful Gardens lovely We sat upstairs on the covered balcony to watch the rain and that was nice!!
Elizabeth, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jacqueline, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It was covenient, clean and breakfast was delicious.
Linda, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay!!
Amazing place to stay. The staff are so friendly, good is delicious, and the setting is so peaceful. Perfect place to walk, curl up with a book on the porch or front patio, and enjoy the beauty of this historic building and lovely grounds.
William, 1-night trip
Verified Hotels.com guest review