Av Primero De Mayo 120, Torre 2, San Andres Atoto, Naucalpan, MEX, 53500
What's nearby
Toreo Parque Central - 3 min drive
Centro Citibanamex Convention Center - 4 min drive
Auditorio Nacional - 6 min drive
Plaza Satelite Shopping Center - 6 min drive
Angel of Independence Monument - 7 min drive
Getting around
Benito Juarez International Airport (MEX) - 36 min drive
Toluca, Estado de Mexico (TLC-Toluca Intl.) - 39 min drive
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 54 min drive
Mexico City Buenavista Station - 22 min drive
Mexico City Fortuna Station - 26 min drive
Tultitlan Lecheria Station - 28 min drive
Cuarto Caminos Station - 24 min walk
Airport shuttle (surcharge)
Restaurants
Café Etrusca Dist Naucalpan - 8 min walk
Cielito Querido Café - 2 min walk
Super Tortas Calientes los Güeros - 2 min walk
Pollo Feliz - 7 min walk
Heliana - 2 min walk
About this property
Novotel Mexico City Toreo
Novotel Mexico City Toreo puts you just a 5-minute drive from Antara Polanco and Chapultepec Park. This eco-certified hotel is also within a short drive of Paseo de la Reforma and Angel of Independence Monument.
Languages
English, Spanish
At a glance
Hotel size
168 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 1:00 PM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets allowed (dogs and cats only, 1 total, up to 33 lbs per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Secured covered onsite valet parking (MXN 120 per night; includes in/out privileges)
Height restrictions apply for onsite parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
3 restaurants
Water dispenser
Working away
Business center
5 meeting rooms
Coworking spaces
Conference space (215 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Facilities
Safe-deposit box at front desk
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible airport shuttle
Well-lit path to entrance
Room amenities
Be entertained
50-inch plasma TV
Cable TV channels
Home comfort
Air conditioning and heating
Minibar
Iron/ironing board
Window screens
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free newspapers
Free WiFi
Free local calls
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Mobile key entry
Special features
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 299 per person
Airport shuttle service is offered for an extra charge of MXN 490.00 per vehicle (roundtrip, maximum occupancy 4)
Children & extra beds
Airport shuttle service for children up to age 5 costs MXN 490.00
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of MXN 350 per pet, per night
Parking
Covered valet parking costs MXN 120 per night with in/out privileges
Parking height restrictions apply
Policies
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Novotel Mexico City Toreo
Novotel Mexico City Toreo Hotel
Novotel Mexico City Toreo Naucalpan
Novotel Mexico City Toreo Hotel Naucalpan
Novotel Mexico City Toreo (Opening July 2021)
Novotel Mexico City Toreo (Opening June 2020)
Novotel Mexico City Toreo (Opening March 2021)
Novotel Mexico City Toreo (Opening August 2021)
Novotel Mexico City Toreo (Opening November 2020)
Frequently asked questions
Does Novotel Mexico City Toreo offer free cancellation for a full refund?
Yes, Novotel Mexico City Toreo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Novotel Mexico City Toreo ?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of MXN 350 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel Mexico City Toreo ?
Yes. Valet parking costs MXN 120 per night.
Is airport shuttle service offered by Novotel Mexico City Toreo ?
Yes, an airport shuttle is available. The charge is MXN 490.00 per vehicle roundtrip.
What are the check-in and check-out times at Novotel Mexico City Toreo ?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 1:00 PM. Contactless check-out is available.
What is there to do at Novotel Mexico City Toreo and nearby?
Recommended spots to visit include Toreo Parque Central (1.1 mi) and Centro Citibanamex Convention Center (2.2 mi), along with Chapultepec Park (4 mi) and Plaza Satelite Shopping Center (4.1 mi).
Are there restaurants at or near Novotel Mexico City Toreo ?
Yes, there are 3 onsite restaurants.
Novotel Mexico City Toreo Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.6/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
4 Nov 2024
This was a great stay. Clean, modern, quiet, and professional.
I’m not sure what the other negative reviews are about… yes it’s not in city center but how is that the fault of the hotel? Did you not look at a map before you booked?
Michael
Michael, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Sep 2024
Loved the property and facilities, restaurants, etc. the only bummer was that there was nothing else around and you had to get an Uber which could take forever b/c of traffic. But, otherwise, I LOVED it. Would absolutely stay again and plan outings accordingly.
Jessica
Jessica, 3-night trip
Verified Expedia guest review
8/10 Very good
12 Aug 2024
Nice hotel little noisy due to construction next door
Jose
Jose, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
13 Jul 2024
Solidservicios
Solidservicios, 1-night trip
Verified Expedia guest review
10/10 Exceptional
11 Jul 2024
Nathan
Nathan, 2-night trip
Verified Hotels.com guest review
6/10 Good
27 May 2024
The room service was terrible, I tried to call them for 1 hour and 30 minutes and they said the line was busy. I went downstairs and they were not busy, and the servers were on their cellphones instead of answering the calls for the customers.
Carlos
Carlos, 3-night business trip
Verified Expedia guest review
6/10 Good
27 May 2024
JOSE ALFREDO
JOSE ALFREDO, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Apr 2024
Jose humberto
Jose humberto, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Apr 2024
Great place
Luis
Luis, 1-night business trip
Verified Expedia guest review
4/10 Fair
21 Apr 2024
The quality for sure decreased since last year.
The customer service in the restaurant is beyond terrible, there are a couple of young servers that highlight and do an amazing job, unfortunately the other ones are just awful, grumpy and rude, seems like it is a “must have” to be able to work there.
They make you feel that you are getting food for free. TERRIBLE
German
German, 6-night romance trip
Verified Expedia guest review
6/10 Good
10 Apr 2024
The breakfast was not great. The food was average and the staff was unfriendly and would prefer to turn down any request.
Only one waiter named Hugo was great, he would ask if you need something and help while displaying great attitude. You rescued our stay!
Brenda
Brenda, 7-night family trip
Verified Expedia guest review
8/10 Very good
10 Apr 2024
Overall, this is an average hotel.
Erik Ivan Rejon
Erik Ivan Rejon, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
22 Mar 2024
Beautiful property!
Jeanette
Jeanette, 2-night trip
Verified Expedia guest review
10/10 Exceptional
11 Mar 2024
Is clean and quiet
Laura
Laura, 1-night romance trip
Verified Travelocity guest review
10/10 Exceptional
8 Mar 2024
Easy and fast check out, nice and clean.
Victor
Victor, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
16 Jan 2024
Great place
Carlos Rosas
Carlos Rosas, 5-night trip
Verified Expedia guest review
2/10 Poor
13 Jan 2024
I Was Yelled At
Need I say more... I was yelled at by senior staff .. I was hoping they would improve .. but ... it was a disappointment ..
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
13 Jan 2024
Smell of Smoke in the Hallway
I often smelled smoke in the hallway. It appears that the hotel lacks the needed controls to ensure that there is no smoking on premise. As non smoker I am more sensitive to the smell and this impacted my guest experience in a negative way.
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
12 Jan 2024
Smell of Smoke in the Hallways
Several times there was a smell of cigarette smoke that came out of the hallways. It appears the smoke detectors do not work well. I could not find - at least in my room a no smoking sign.
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
12 Jan 2024
Laundry Sign
I am not sure how this sign with so many mistakes was published. This not even close to something that can be customer facing.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Jan 2024
Very nice. I'm so glad I picked this hotel for my stay with my husband.
Charlee
Charlee, 3-night romance trip
Verified Expedia guest review
2/10 Poor
9 Jan 2024
No Follow-Up on Basic Requests
There is an urgent need for customer service \ experience training. I was left waiting for a request with no follow-up. This happened several times.
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
9 Jan 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
9 Jan 2024
Poor Infrastructure - Water Pressure
The water pressure is not what you would expect in such a hotel- especially when it is located in a well-known dangerous zone - Naucalpan. If the area is a disadvantage the hotel should work to ensure that other details of the experience are optimal.