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Riu Palace Costa Mujeres - All Inclusive

Photo gallery for Riu Palace Costa Mujeres - All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Palace Costa Mujeres - All Inclusive

Riu Palace Costa Mujeres - All Inclusive

4.0 star property
Costa Mujeres beachfront property with 6 restaurants and free water park

8.6/10 Fabulous

1,151 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400

Room options

About this area

What's nearby

  • On the beach
  • Playa Mujeres Golf Club - 9 min drive
  • Ultramar Ferry Puerto Juárez - 24 min drive
  • Norte Beach - 97 min drive
  • Cancun Mall - 26 min drive
  • Puerto Cancun Marina Town Center - 27 min drive
  • Plaza Las Americas - 27 min drive
  • Playa Tortugas - 32 min drive
  • Langosta Beach - 34 min drive
  • Tortuga Beach - 35 min drive
  • Cancun Convention Center - 42 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

About this property

Riu Palace Costa Mujeres - All Inclusive

At Riu Palace Costa Mujeres - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll have access to onsite scuba diving, snorkeling, and water skiing. There's plenty of fun with the 5 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. Serving international cuisine, Spaces is one of 6 restaurants and 2 poolside bars. Other highlights at this upscale property include 2 swim-up bars, a free kid's club, and a 24-hour health club. Fellow travelers love the helpful staff and beach location.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 670 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 6 restaurants
  • 6 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Playground
  • Babysitting (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Kayaking
  • Boat tours
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Evening entertainment
  • Access to nearby outdoor pool

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • ATM/banking
  • Garden
  • Television in common areas
  • 24-hour health club
  • 5 outdoor pools
  • Free water park
  • Full-service spa
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Spaces - This buffet restaurant specializes in international cuisine.
Zarape - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Japan - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.
Roma - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
Riu Palace Costa Mujeres All Inclusive
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres - All Inclusive Costa Mujeres
Riu Palace Costa Mujeres - All Inclusive All-inclusive property

Frequently asked questions

Does Riu Palace Costa Mujeres - All Inclusive offer free cancellation for a full refund?
Yes, Riu Palace Costa Mujeres - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Riu Palace Costa Mujeres - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Palace Costa Mujeres - All Inclusive?
Yes, there are 5 outdoor pools.
Are pets allowed at Riu Palace Costa Mujeres - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Riu Palace Costa Mujeres - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Riu Palace Costa Mujeres - All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is 11:00 AM. Express check-in and check-out are available.
Is there an onsite casino at Riu Palace Costa Mujeres - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (23-min drive) and Royal Yak Casino and Sports Book (24-min drive) are both nearby.
What is there to do at Riu Palace Costa Mujeres - All Inclusive and nearby?
Have fun with onsite activities like kayaking, water skiing, and snorkeling. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Riu Palace Costa Mujeres - All Inclusive also has 2 swim-up bars, 2 poolside bars, and a 24-hour health club, as well as spa services, a garden, and access to a nearby outdoor pool.
Are there restaurants at or near Riu Palace Costa Mujeres - All Inclusive?
Yes, there are 6 onsite restaurants, featuring international cuisine.

Reviews

8.6

Fabulous

9.4/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

5-night business trip
Verified Hotels.com guest review

6/10 Good

If you want good food don’t stay here
The hotel is clean and well kept. It’s easy to get to the beach and restaurants from the rooms. The pools are all a good size and didn’t feel crowded. The water park was a bonus as my kids really enjoyed it. The room we stayed in didn’t have a partition between the bathroom and the rest of the room, so it was awkward every time someone had to shower. Also their double beds are more like twin size making them impossible for two people to sleep in. We had to request another bed and also use the pull out sofa bed. This made our room feel small and awkward. The biggest disappointment was the food. It was difficult to get into any of the restaurants because they don’t take reservations. We ended up eating at the buffet most of the time. The buffet had a lot of variety but the food was mediocre at best. I didn’t enjoy the chaos in the buffet, felt like a circus. This was the First time going on a vacation where I was looking forward to coming home so I could eat good food.
4-night family trip
Verified Hotels.com guest review

6/10 Good

Disappointing
The food was disappointing, it was like going to a cafeteria, the quality was subpar, the restaurants just served what could have been had at the buffet, the lines were long, could not get a table, the 24 hour food cafe was really bad and the food there was inedible (other than the fruit), pool side there was no food service and for the price the whole experience is one that I hope never to have again. Will not be coming back here. The room was fine (other than the noise from the adjacent room). Tried for an excursion but the staff was rude and this continued with the bellboy when trying to get a taxi. Again for the price I expected more and was disappointed.
Feroz, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ritvik, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent beach!!
Betzabel, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Raul, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Would definitely visit again.
Anas, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great place !!👌
Chelsie N, 5-night family trip
Verified Expedia guest review

8/10 Very good

Jackeline, 4-night trip
Verified Expedia guest review

8/10 Very good

Property was clean and staff was extremely friendly. Rooms were very nice and they brought fresh towels daily. We lost our bag in a restaurant and a server brought it back to the front desk right away. You cannot make reservations for the dinners so if they were booked you would need to be be put on a waitlist. The beach is Beautiful and clean with servers ready to serve you drinks. Good resort to go with small children. The water park is great for the kids and adults.
Monica, 4-night family trip
Verified Expedia guest review