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The Reef Playacar Beach Resort & Spa

3.5 star property
Beachfront resort with spa, near Playa del Carmen Main Beach

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Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Hallway
Private beach, white sand, sun loungers, beach umbrellas
Sauna, body treatments, hot stone massages, deep-tissue massages
Beach bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Marina
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Rollaway/extra beds available (surcharge)
  • Refrigerator
  • Premium TV channels
The current price is CA $253
CA $313 total
includes taxes & fees
Apr 15 - Apr 16

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Refrigerator
Free minibar items
LED TV
Blackout drapes/curtains
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Refrigerator
Free minibar items
LED TV
Blackout drapes/curtains
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium With Garden View

  • Sleeps 2
  • 1 King Bed
Outdoor pool, pool umbrellas, sun loungers

The Reef Coco Beach Resort & Spa- Optional All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
7.8 out of 10, Good, 1,010 reviews
The price is CA $317
CA $390 total
includes taxes & fees
Apr 10 - Apr 11
The Reef Coco Beach Resort & Spa- Optional All Inclusive
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About the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 5 min walk - 0.5 km
  • Quinta Avenida - 19 min walk - 1.6 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Playacar Golf Club - 1 min drive - 0.4 km
  • Playa del Carmen Main Beach - 8 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.7 km

Restaurants

  • ‪Occidental Allegro - ‬5 min walk
  • ‪Pool Bar - ‬13 min walk
  • ‪Don Rafael - ‬1 min walk
  • ‪Sports Bar Allegro Playacar - ‬5 min walk
  • ‪Turquesa - ‬8 min walk

About this property

The Reef Playacar Beach Resort & Spa

Placing you just a 5-minute drive from Playacar Golf Club, The Reef Playacar Beach Resort & Spa offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and reflexology. Dining choices include 3 restaurants and the bar/lounge is a great place to grab a cold drink. Other highlights include a marina, a free kid's club, and a beach bar. Fellow travelers love the helpful staff and beach location.

All-inclusive

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 198 units
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)
    • Free supervised childcare
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

    • Free onsite self parking

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Parasailing
  • Sailing
  • Boat tours
  • Scuba diving
  • Snorkeling
  • Surfing/body boarding
  • Shopping
  • Pool table
  • Foosball
  • Fishing
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference space (5167 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 18 buildings/towers
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Marina
  • Massage/treatment rooms
  • Vegetarian dining options
  • Local artist showcase
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Banquet hall

Accessibility

  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
STAR_OUTLINE

Special features

Spa

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Botticelli - Onsite fine-dining restaurant.
Terraza Grill - Onsite fine-dining restaurant. Open daily.
Chula Vista - Onsite buffet restaurant. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.74 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
This property uses eco-friendly cleaning products.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

Frequently asked questions

Does The Reef Playacar Beach Resort & Spa offer free cancellation for a full refund?

Yes, The Reef Playacar Beach Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Reef Playacar Beach Resort & Spa?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at The Reef Playacar Beach Resort & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Reef Playacar Beach Resort & Spa?

Yes, there's free self parking.

What are the check-in and check-out times at The Reef Playacar Beach Resort & Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at The Reef Playacar Beach Resort & Spa?

No, this resort doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.

What is there to do at The Reef Playacar Beach Resort & Spa and nearby?

Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Reef Playacar Beach Resort & Spa also has a private beach and a fitness center, as well as spa services and a garden.

Are there restaurants at or near The Reef Playacar Beach Resort & Spa?

Yes, there are 3 onsite restaurants.

Does The Reef Playacar Beach Resort & Spa have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around The Reef Playacar Beach Resort & Spa like?

The Reef Playacar Beach Resort & Spa is located on the waterfront in Playacar, a short 19-minute walk from Quinta Avenida and 19 minutes' walk from Playa del Carmen Maritime Terminal. Travelers give top marks for the resort's prime location.

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Reviews

8.0

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Jill, 5-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Bernadette, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Get rid of chair claiming and improve food
This place could be great but the vibes are weird. Firstly, I think it’s a horrible experience that people claim the beach chairs for the whole day by placing the towel on them. We had no chair and were at the beach and pool for hours and saw chairs sit empty the whole time. There should be a policy that if the chair is left unattended for more than 30 minutes with no physical belongings than the towel would be removed. Secondly, food is awful. Seriously horrible. Disgusting. We paid $550/night for 2 people. I know that’s not the high end, but c’Mon, do better. I will not return and realizing how it’s so not worth staying at an all inclusive when we could find a regular hotel for half the price and spend our money at the great local restaurants.
Bernadette, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Really nice
Really nice hotel/resort. A couple of issues that were fixed quickly. The food is good but not sensational. Very relaxing, and a very friendly and helpful staff.
Jeremy, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Cesar Rafael, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

The beach was wonderful! The staff was very kind and accommodating! The buildings and rooms could use some renovations and updates, but it was a comfortable stay. The food was my least favorite part of the trip. I have to maintain a gluten free diet and there wasn't alot of variety or food options. Some days the food at the buffet was cold, and it didn't vary based on timing of the meal. Great location in Playa!
Apphia, 7-night trip
Verified Expedia guest review

6/10 Good

We were a whole group, friends and relatives, in general everything is possible, but there were still some shortcomings. There was very little fruit in the buffet, almost none, and the variety of food was very weak. The sauna is paid, although in other resorts nearby we have been in the past years the sauna was free. If it were a little cheaper, people would go there, otherwise it is always empty. Also, the jacuzzi is only for sharing members.
Ruslana, 10-night family trip
Verified Expedia guest review

6/10 Good

Great staff not so great facility
The staff was absolutely incredible but the hotel itself had older facilities. The restaurant we wanted to go to was closed, the coffee bar wasn’t happening and didn’t have specialities coffee as it said. You had to pay for the coffee that was at the front even with an all inclusive. Pieces of the pool were falling off, the ceiling in the main restaurant was falling off , almost into my plate near the AC unit. As I said, great staff not their fault but they need to maintain the premise
Shawna, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Walking from the lobby through to the pool/beach area is like walking through a tropical jungle paradise, complete with a cenote. It is by far the most beautiful hotel grounds I have ever walked through.
DEBORAH, 7-night romance trip
Verified Expedia guest review

6/10 Good

We loved the location of this resort. However, that was about it.. the beds were hard as a rock, most staff were unfriendly, food was limited & not good, bars opened at different times (probably due to the resort being understaffed) the pools were freezing & lack of daily activities made our trip boring. We lucked out being so close to 5th ave, we went there often to eat & even stayed the night at a hotel there.
Skylar, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful Stay and Staff
When we first arrived, we had a couple of issues, but the staff and management were on top of it in no time. The staff was very welcoming and respectful. The room was comfortable and clean. We did some excursions through their travel shop. They were upfront for cost, but I will state that the ruins at Tulum are no longer run federally. We got to Tulum, it was very disorganized and a different price. When talking with other people at Tulum, we noticed that they were charged differently as well. Be aware of this. This has no reflection on the resort. The buffet served good food with a variety. We made reservations for both the Italian and Mexican Restaurants. Excellent service and food. The beach was clean and there were many areas where we could sit. There were two clean pools and on hot days, they were well used We were very happy we had the experience we did at The Reef Playacar Beach Resort & Spa. The resort is very family-friendly.
Michelle, 6-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The staff at resort is what makes the Reef resorts great!!! This was our 2 nd stay .. once at coco beach and reef plyacar this time. Both have amazing employees!!!!
Trever, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

I loved my week long stay in the Reef Playacar. Special thanks to Arturo at the front desk for being so kind and accommodating. All of the staff were super sweet as well. The buffet had many delicious options, the rooms and resort was beautiful, the beach was always clean and if you stay during december you will always be able to find free chairs/daybeds. I definitely recommend staying at The Reef and hope to be returning soon!
Christina, 8-night trip with friends
Verified Expedia guest review

6/10 Good

Room was outdated and had a weird smell. Even though I complained about it to the staff multiple times, still there was no resolution. Ultimately, I had to purchase an air freshener from the costly shop located in the hotel. Even the water in the washroom had a weird smell. The other thing that I didn't like was lack of vegetarian food options. However, staff did helped out on a few occasions but overall if you are a vegetarian then there won't be much to eat. Location wise I liked the hotel as it has close proximity to 5th avenue (high street with restaurants and shopping). It's around 20 minutes walk and if you take a taxi then no more than 5 - 10 minutes drive.
Hardik, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

They were very welcoming the whole stay. The staff were excellent. They were able to help with transportation and answer any questions we had.
Ashley Rose, 4-night romance trip
Verified Orbitz guest review

6/10 Good

The property is beautiful and the staff is amazing, however the buffet is mediocre, there is no room service, and you have to get your own drinks at the pool. Also, my TV did not work in my room, I reported it everyday and it never got fixed. Good thing we weren’t in our room much.
Elizabeth, 4-night family trip
Verified Expedia guest review

4/10 Fair

Food was not good
David, 5-night family trip
Verified Expedia guest review

8/10 Very good

The property was not a 5 star hotel.. The dining was below our expectation. We travel to Cancun and Playa quiet often and will never stay at the Reef again
Manuel, 5-night family trip
Verified Expedia guest review

8/10 Very good

We enjoyed our stay over thanksgiving break. However, I’m surprised to see not one review talk about the beds. The beds are extremely uncomfortable and very firm. I found it very difficult to get a good night’s sleep during our 5 night stay. Better beds would make this a more desirable property. Our party booked massages at the spa. We are told to arrive 10min before our appointment. Which we did. We had one couple massage at 10 and the therapists picked us up at 10:10. Although we booked an 80min massage they still finished at 11:20 even though they were at fault for picking us up late. I brought this to the attention of the front desk and the solution was to give the 10min loss to the next couple massage in our group. Very disappointing as I was the one who paid for and booked the massages. So I got just a 70min and the next group got 90min. The couples room is also very small. It looks like it should only accommodate one table but they have two in there. There is no way the massage therapists can practice proper body mechanics and technique without proper space to comfortably move around the tables. I say this as a massage therapist myself. I’m sure those ladies are in pain after every shift because of it. The Mexican restaurant was just ok. I am glad we tried it but had no desire to book a reservation again. The Samurai hibachi restaurant at the sister location was excellent. Highly recommend if you get the gold bracelet.
Valerie, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great Property
Angel, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent staff, having a 2 and 5 year old is not easy. The staff here was very helpful, always smiling.
Zachary Alexander, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Our stay was amazing just count by the safety courtesy of staff
EDUVIGES M, 5-night family trip
Verified Expedia guest review

6/10 Good

Beautiful grounds. Very small. Bad food with very little variety. Fees for fridge restock, no beer in fridge. Constant sales pitch including early morning calls.
Drew, 3-night romance trip
Verified Expedia guest review

4/10 Fair

First,we did a family vacation. We were 6 adults 2 kids (12 and 16 years old). We stayed there from November 14th to November 21st 2024. When we arrived at the hotel to do the check in, the staff were really kind and friendly. We had a normal all inclusive reservation and before finishing the check in the guy at the lobby asked if we'd like a premium upgrade (only for adults) for 110$ US per person. The guy said that this upgrade includes premium alcohol brands at any bars in the hotel, a free Japanese supper to The Reef coco beach resort with free transportation (affiliated hotel), exclusive places on the beach with service, a free entrance to the beach club party that is worth 50$ US each and a free gift. So the offer was appealing and we took it.This is where all the problems started. We got scammed from day 1 to day 7. Went to the Japanese restaurant and the shuttle left without us and we had to wait 2 hours for the next one because nobody told us at what time the shuttle was leaving. We were still eating when the shuttle left. No service on the beach, the beach party never happened and we had to go to a 1h30 time sharing presentation if we wanted our gifts. We did the presentation and never had our gifts. The staff were all lying to us concerning the premium bracelet and they were saying different things about it. So if you go to this hotel, DON'T BUY THE PREMIUM BRACELET BECAUSE IT'S A SCAM. We had high expectations with this offer and got scammed for 110$US each
Elie, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful placw
Maria, 4-night trip with friends
Verified Expedia guest review