My stay was great. My room was clean and the staff, housekeepers were amazing: I was kicked out by the manager, not the real one, the one in the Prada vest. He watched as I threw my luggage down the stairs; offering no help, as armed Mexican police escorted me out. I was trying to leave, packing. He yelled and belittled me, laughed when I said I had a disability.laughing with the police as he watched me struggle with my luggage Elias Rodriguez , I was told his name was. You should fire that manager for the representation he gives your chain. Everything else was exemplary, until that particular manager, even saying the elevator was down, when it was functional, so I would have to struggle, in a rush with my things. This is the reason I gave your chain that score. I have been kicked out of 2 of your properties. Also remind your staff that the stay of a guest and for how long, is private. Your staff divulged to a perfect stranger off the street what day I was due to check out. That is illegal!!! I hope to be compensated for the time lost, the mockery of your management about my medical condition, and the expenditures I incurred having to depart early from your property due to your staff.