Arrived at hotel after 11pm. Had to stay overnight due to wife's surgery, before returning to neighbor island home. Wife was in wheelchair. Reserved "accessible'" room. Room was on 4th floor, none on 1st floor. I asked about a room on 1st floor and was told they were dog-friendly rooms. So elevator trip was mandatory. Elevator was S L O W. In case of an emergengy, such as a fire, when elevators might be shut down, how does one get a wheelchair bound human down 4 flights of stairs? But pet owners can walk their animals outside, and watch rescuers struggle to get humans out. Hotel management has their head up you know where. But worst was trying to get wheelchair into door I was directed to use. Narrow double doors, that required both doors to be opened before standard size wheelchair could enter. This required several attempts while pulling chair up a slight incline with a lady who was not feeling well. Oh, did I mention the ruts coming to the incline from the sidewalk? Not handicap accessible in the slightest.
Bottom line, on future trips, I will never use this Best Western Hotel again. I urge anyone considering this hotel to think long and hard before booking.