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All-inclusive beachfront property with spa, near Quieta Beach
Overall this is a good resort property. I would recommend it for families as there is an…
Feb. 8, 2020
Property was beautiful. It had a wonderful view of the ocean and Ixtapa island. We…
Jan. 25, 2020
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily. Guests under 16 years old are not allowed in the spa.
WiFi is available in guestrooms for MXN 150 per night (1-device limit, rates may vary)
The all-inclusive plan includes all meals but only limited dining at specialty restaurants: 1 specialty dinner for stays of up to 4 nights; 2 specialty dinners for stays of up to 6 nights, and 3 specialty dinners for stays of up to 9 nights. Reservations are required.
Guests under 16 years old are not allowed in the spa.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Individually-wrapped food options are available through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
The charges below are included in the total price displayed:
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
I've never stayed on the pacific side of Mexico before, and I don't think I will again. Our stay was okay. We tend to go on a number of excursions, and I found the staff was not helpful in trying to get contact information, or details about trips. Also, when asking about different areas of the hotel, many concierge members didn't have the answers, nor did they bother finding them out for us. The cleaning and restaurant staff were predominantly friendly and helpful, but the reception staff was frustrating to deal with. My phone was stolen at the beginning of our trip and when I inquired about reporting it, or if there was a lost and found, they were dismissive. I moved my query to the concierge desk and they were equally as unconcerned or helpful. There was no support or concern for something that was a rather important item to have been stolen. It is a beautiful area, and there was a fair amount to do to keep the people in our group entertained. We had a night at the Oyster Bar a la carte - the waves crashed over the railing, soaking my daughter and I (and our dinners), and no one came to help. We had to request new meals and beverages. Basics: The pool area is well maintained. The food gets boring pretty quickly - it is the same in all the buffets every day The staff is not supportive, and certainly not proactive The beach is great for short bursts as there is no shade provided The beds are adequate, but not good The lobby bar doesn't open until 4 - even for pop/tea
Cara, 7 night family trip, Apr. 8, 2019
Verified Hotels.com guest review
The facilities are in good shape, the service was very good, and the buffet food was ok (Nothing special). If you want to spend your vacation staying at the pool area is a very good option. The pools are great, specially the kid's. If you are a beach person, it might depend on the season, but in September the beach is impossible to use. The beach was very dirty due to the rainning season. The a la carte dinner was amazing, very very good. To use the beach we had to go to Playa La Ropa, which was in good condition.
Elio, 4 night family trip, Sep. 6, 2020
Verified Hotels.com guest review
I have been coming to Ixtapa for over 20 years and was not aware this property was even here. We have always stayed south of the Marina on the hotel "strip". I was very pleased with this resort and I have been to many others so I feel qualified to give my opinion. Food quality at buffets can be challenging for resorts and I thought the Azul food quality was above average. The sit down restaurants were nice too and the menus had varied cuisine. I enjoyed every meal. We were a little turned off with the restaurant reservation process that limited us to only 3 nights but we made do. Hotel staff were extremely nice and accommodating, both wait staff and room cleaning service. The towels and wash clothes in the room were very rough. We would have preferred softer towels for drying off after all day sun from being around the fabulous pool. 2 separate levels with fountains and tanning shelves. We never had any problems finding chairs around the pool, a problem at many other resorts. It was right on the ocean, beautiful beach and all rooms boats an ocean view. We were on the 7th floor and the view was just fantastic. Overall, on a scale of 1 to 5, I would rate this resort a 4.5.
7 night trip with friends, Feb. 22, 2020
Verified Expedia guest review
The location the poolside restaurant everything perfect.
Abel, 3 night romance trip, Feb. 13, 2020
Verified Expedia guest review
The food was good nice bleach view and good people
Nando, 2 night family trip, Feb. 8, 2020
Verified Expedia guest review
Good facilities but food selection and quality could be higher
3 night trip, Jan. 16, 2020
Verified Hotels.com guest review
This place is awful. Terrible food. Too many people. Photos look nice but there are sooo many people packed in. You cannot sit by the pool or on the beach. Too many people. Trashy. Gross place.
2 night family trip, Jan. 4, 2020
Verified Hotels.com guest review
We live in mexico and we go every few months to an all inclusive hotels all over the country. This one is by far the lowest rated of all. and I will share the reasons why: 1. Food standard is very low. all resturants are with the same food during the morning with no vegis, only one plate of chese offered and very low capacity of ages chefs. At night you have few resturants that are good but nothing more. the wine of the house is low quality and there is no option to buy wine. 2. Rooms - All mattresses are with springs, very low quality and make the night sleep very bad. All of the cushions are also low quality and even that we asked to get new once it was impossible. No drinks or other things in the mini bar like they do in other all inclusive. 3. Kids Club - we have 3 kids and when we go to Iberostar or Hyatt Los cabos, they want to stay more... here they didn't want to go and stay. The kids club work with no interesting activities for the kids, they do a some activities that they ask money for... like a 100 pesos for cocking activitity. the team also was without the proper enegry I think. 4. THIS IS THE ONLY ALL INCLUSIVE THAT ASKS 150 PESOS A DAY FOR INTERNET IN YOUR ROOM.. AND NOT ONLY - FOR ONLY ONE DEVICE !!!! never seen somthing like this before. Over all not a place to take your family in you want a good all inclusive hotel
Matan, 7 night family trip, Dec. 22, 2019
Verified Hotels.com guest review
Fabulous staff! Very friendly and helpful. Only downside was the location of the hotel was a bit far from Ixtapa.
Lori, 7 night romance trip, Nov. 23, 2019
Verified Expedia guest review
nothing. wish they disclosed non smoking policy before stay.
7 night family trip, Jul. 14, 2019
Verified Expedia guest review