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Iberostar Waves Paraíso del Mar - All Inclusive

4.5 star property
All-inclusive resort with full-service spa, connected to the convention center, near Playa Paraiso Golf Course

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Photo gallery for Iberostar Waves Paraíso del Mar - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Property amenity
Shopping mall
Aerial view
Exterior
Unwind at Iberostar Waves Paraíso Del Mar - All Inclusive, a luxury all-inclusive resort nestled near Playa Paraiso Golf Course. With its white sand beach, beach bar, and 12 on-site restaurants offering international cuisine, this tropical haven is perfect for soaking up the sun. Enjoy golfing on the 18-hole course or relax with yoga classes at the gym. Take a dip in one of two pools or unwind with a sports massage at Spa Sensations. Guests rave about the pool and helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • On the beach
  • 12 restaurants and 4 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 36 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

View from room

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (PROMO)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (PROMO)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (PROMO)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (PROMO)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

View from room

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
Outdoor pool, pool umbrellas, sun loungers

Iberostar Waves Paraíso Beach - All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.2 out of 10, Very good, 1,000 reviews
Iberostar Waves Paraíso Beach - All Inclusive
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Paradise Beach - 8 min walk - 0.7 km
  • Playa Paraiso Golf Course - 13 min walk - 1.2 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 2.6 km
  • Tres Rios Ecopark - 13 min drive - 11.0 km
  • Maroma Beach - 14 min drive - 6.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
  • Tulum Intl. Airport (TQO) - 115 min drive
  • Cozumel Intl. Airport (CZM) - 17.5 miles/28.1 km

Restaurants

  • ‪La Laguna - ‬2 min drive
  • ‪Snake Bar At Iberostar Maya - ‬2 min drive
  • ‪Alberca - Pool - Bar - ‬4 min drive
  • ‪Cena Trattoria By el Faro - ‬8 min walk
  • ‪Huama - ‬3 min drive

About this property

Iberostar Waves Paraíso del Mar - All Inclusive

At Iberostar Waves Paraíso del Mar - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be just a 5-minute drive from Cirque du Soleil Boutique at Vidanta Riviera Maya. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. El Mercado, one of 12 restaurants, serves international cuisine and is open for dinner. Other highlights at this luxurious resort include 4 bars/lounges, a golf course, and a nightclub. The pool and helpful staff get great marks from fellow travelers.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 388 units
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 15

Children

    • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 12 restaurants
  • 4 bars/lounges
  • 3 coffee shops
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Bicycle tour information
  • Ecotours nearby
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • Golf course on site
  • Golf driving range on site
  • An outdoor pool
  • Shopping mall on site
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Nightclub
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
STAR_OUTLINE

Special features

Spa

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

El Mercado - This buffet restaurant specializes in international cuisine and serves dinner and light fare.
El Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.
La Dorada - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
El Faro - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
El Kiosko - This buffet restaurant serves lunch only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
This property is professionally cleaned.

Also known as

Iberostar Paraiso Mar
Iberostar Paraiso Mar All Inclusive
Iberostar Paraiso Mar All Inclusive Playa del Carmen
Iberostar Paraiso Mar Playa del Carmen
Mar Paraiso
Paraiso Mar
Iberostar Paraiso Mar All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l

Frequently asked questions

Does Iberostar Waves Paraíso del Mar - All Inclusive offer free cancellation for a full refund?

Yes, Iberostar Waves Paraíso del Mar - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Waves Paraíso del Mar - All Inclusive?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Iberostar Waves Paraíso del Mar - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Iberostar Waves Paraíso del Mar - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Iberostar Waves Paraíso del Mar - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Iberostar Waves Paraíso del Mar - All Inclusive?

No, this resort doesn't have a casino, but Riviera Gran Casino (20-min drive) is nearby.

What is there to do at Iberostar Waves Paraíso del Mar - All Inclusive and nearby?

Have fun with onsite activities like kayaking, windsurfing, and snorkeling, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Iberostar Waves Paraíso del Mar - All Inclusive also has 4 bars, a nightclub, and an outdoor pool, as well as a sauna, a steam room, and an arcade.

Are there restaurants at or near Iberostar Waves Paraíso del Mar - All Inclusive?

Yes, there are 12 onsite restaurants, featuring international cuisine.

Does Iberostar Waves Paraíso del Mar - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Iberostar Waves Paraíso del Mar - All Inclusive like?

Iberostar Waves Paraíso del Mar - All Inclusive is located on the waterfront, a short 13-minute walk from Playa Paraiso Golf Course and 8 minutes' walk from Paradise Beach.

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Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Fair

Audrey, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Excellent value for money
Gael, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Overall, it had similar qualities as you would see in most big resorts, particularly cleanliness, and service. However, I felt the food was just mediocre at the buffets, and the food was usually not hot. It was also very difficult to make reservations for the two à la carts that required it, indicating they were full a car first day of arrival all through the week. After being tenacious, I was able to get one for my family.. Also, I found it really frustrating in our ability to find chairs and lounges at the beach and in the pool area, unless you woke up very early, like around 7 AM.
Anthony, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

My partner and I had a great time. Staff is friendly, lots of activities. The changed out towels daily which was nice. 10/10 would recommend. Were already planning on returning back next year with friends :)
Angelique, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Allison, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Very welcoming and peaceful spot. Beautiful beach and very friendly staff members that are willing to always help. Food was amazing and such a variety of restaurants and always felt safe. Would definitely recommend!
Braden, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staffs are very kind and delicious food
Gi Bun, 3-night family trip
Verified Expedia guest review

8/10 Very good

I liked fresh food/cooking/fish. I liked living around animals on the property. I liked that the hotel used eco cleaning products. If any problem aroused, such as full sink of water, it was quickly resolved.
Moysey, 7-night family trip
Verified CheapTickets guest review

8/10 Very good

Jesse, 7-night trip
Verified Expedia guest review

6/10 Good

Christopher, 5-night trip
Verified Expedia guest review

6/10 Good

.
Dragoljub, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Nidia, 4-night trip
Verified Expedia guest review

8/10 Very good

Shalimar, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Danielle, 7-night trip
Verified Expedia guest review

2/10 Poor

Tarek, 3-night trip
Verified Expedia guest review

4/10 Fair

Although the rooms we kept fairly clean there was 1 giant cockroach about 1inch long in our shower, the pool needed allot of attention, dirty pool, entertainment was 3 out of 10. At the beach, the Coati animals were everywhere making it impossible to sit and eat peacefully, we always had to stand and eat, some were somewhat aggressive and would not hesitate totale your food right out of your plate. At checkout staff refused to honor our hotel certificates.We will not be returning to this resort. There are many others in the area for less money, and better quality food, entertainment and cleanliness.
Verified Expedia guest review

10/10 Exceptional

Very helpful and friendly staff. Jessica and Chris were very nice, helpful, and knowledgable. Excellent stay.
victor, 5-night romance trip
Verified Expedia guest review

2/10 Poor

We have coming here the past 3 years and loved the property!! Especially the food!! NO MORE!! My husband and I got very sick eating at the buffet the FIRST NIGHT The food was ICE COLD AND I'M not talking about the ice cream. Watered down drinks. Enough of the bad some of the workers went out of their way to go above an beyond to help you. Thanks so much Eddie and Duran!! You deserve a HUGE raise
James, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Charles Aurentz, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great place
Sarel, 6-night trip
Verified Expedia guest review

4/10 Fair

First off, you’ll get locked out of your room at least 2 times within 4 days. Our keys stopped working twice and they blamed it on the magnet even though we did not keep the key anywhere near something that would damage it. Second, don’t go to the spa if you only speak English. The staff did not understand me and could not explain the process to me. I ended up leaving out of confusion and frustration. Third, DO NOT agree to a sales pitch. They will not tell you about the 90 minute presentation until it’s too late to back out. They sell it to you with a free breakfast at the 5 diamond resort next door. The breakfast was worse than the one at our resort by a long shot. The free gift was the trip to the spa (and you can read how that turned out for us). Fourth complaint, do not listen to the dress code that they say they have. They do not enforce it. When I asked if they enforced it, they said “not really”. So we sat at a “5 star” restaurant and I got to stare at peoples feet and no sleeved arms while I’m sitting there sweating in pants and a long shirt. Bars do not open at 10 more like 10:30-11:00. If it rains during the day there is basically nothing to do. Staff was not very engaging for most of the trip other than the events people but even they didn’t seem into it for most activities. Our server at the seafood restaurant helped us out with something and we were so glad to have good service that we tipped her $30. Airport has better shops than the resort. I could keep going
Jay Connor, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Good stay. We moved here after staying in an awful hotel nearby that we had to get out of. This place did the job. It is a huge complex, maybe a little bit dated, but good.
Patrick, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Its very nice short vacation for 5 days
Hashem Hashem, 5-night trip
Verified Expedia guest review

4/10 Fair

Please understand Inhave never written a review before but feel the need to give you the heads up. I’ve been to Mexico 6 times and I was extremely disappointed. This is a 3 star resort far from 4-5 stars. Food is the same all the time, Brazilian restaurant not worth it to go. Pool had constant dirt, lime wedges, bugs and we even found a hair extension. It was dirty every day. The drinks are so watered down that I, a rare drinker who had at least 4 drinks had zero effect on me. Other visitors expected a nicer resort that was a little high end we’re just as disappointed. If you don’t believe me, go and you’ll see how dated, dirty, low quality food. They never stop reminding you, waves is the lowest of the rest of the hotels. Try one of the RIU’s they’re great. Will never stay at a Iberostar hotel. I expected more than they cared to deliver.
Fabiana, 8-night romance trip
Verified Expedia guest review

6/10 Good

#1 roaches in room. A lot of large cockroaches and spiders. #2 the first day we arrived they tried to push and sell their memrships. #3 same fast food everyday #4 the shows are NOT interestong and cheap quality. #5 the beach was OK. BUT THE OCEAN WAS DANGEROUS with strong waves. We were not able to enjoy ocean and beach with kids because it was dangerous.
Shohina, 5-night family trip
Verified Expedia guest review