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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

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Property amenity
Private beach, white sand, beach umbrellas, beach massages
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers

Overview of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

UNESCO Sustainable Travel Pledge

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
Costa Mujeres beachfront property with 4 outdoor pools and restaurant

7.6/10 Good

478 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $983
Price available on 01/06/2023
Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • 4 outdoor pools
  • Free children's club
  • Health club
  • Beach umbrellas
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
Feel at home
  • Children stay free
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Premium TV channels
  • Garden

Room options

About this area

What's nearby

  • On a private beach
  • Ultramar Ferry Puerto Juárez - 25 min drive
  • Norte Beach - 96 min drive
  • Cancun Mall - 27 min drive
  • Puerto Cancun Marina Town Center - 28 min drive
  • Plaza Las Americas - 29 min drive
  • Playa Tortugas - 33 min drive
  • Langosta Beach - 35 min drive
  • Tortuga Beach - 37 min drive
  • Cancun Convention Center - 43 min drive
  • Forum Beach - 42 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials, and mani/pedis. So Cal Gourmet Emporium serves international cuisine and is open for breakfast, lunch, and dinner. Other features of this upscale property include a free kid's club, a poolside bar, and a health club.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 648 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (1 year old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Grocery/convenience store
  • Children's games

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes
  • Yoga classes

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2019
  • Garden
  • Terrace
  • Health club
  • 4 outdoor pools
  • Designer stores on site
  • Spa services

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer free cancellation for a full refund?
Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on 13 Dec 2022 start from CA $546, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Sorry, there's no onsite parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.
What are the check-in and check-out times at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort and nearby?
Onsite recreation at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort includes aerobics, Pilates, and yoga. Enjoy a swim in one of the 4 outdoor swimming pools or use the all-inclusive property's other amenities, which include a private beach and a health club. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has spa services and a garden.
Are there restaurants at or near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Yes, So Cal Gourmet Emporium offers international cuisine. Nearby restaurants include Q Bravo (9.3 mi), Soggy Peso (9.3 mi), and Picus (9.3 mi).
Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Overall score and ratings

7.6

Good

8.4/10

Cleanliness

7.7/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Really spacious rooms, loved the private swim up pool! Some of the staff was very rude & it’s crazy that they don’t take reservations for the restaurant but it’s always a wait list & they don’t take any more people! Rooms were clean, the grounds were clean as well, room service & house keeping were swift. I like that you can order anything from the t.v, all in all 8/10 I’d come back.
brittani, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nedralyn, 3-night trip
Verified Expedia guest review

10/10 Exceptional

This property with star class you have someone who takes care of everything for you. Rogelio, Luis, and Miguel were awesome!!! Tons of things to do. Wish we could have stayed longer.
Don, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Food was excellent, property clean and many things to do. Pools were great and lazy River. Kids and adults had fun. Ice cream shop was a hit and flow rider for my kids. Only issue would be nightly entertainment given more effort. Besides that I would definitely go again.
Neel, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Reyes William, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This property was nothing short of amazing. Everyone at this resort was very friendly, kind, helping and overall very accommodating. This resort is the absolute perfect spot for families as the amenities are endless. My family and I did not even have to come off of the resort to enjoy ourselves. The food was very good especially the Italian restaurant, Japanese restaurant and the Indian restaurant. The cleanliness of the resort was great as well. They also have an adult side. From start to finish everything was well organized and they have very great staff. 10/10 I would recommend to come here and I will definitely come back in the future for a girls trip or again as a family!!!!
Tenesha, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Ameica, 3-night trip
Verified Expedia guest review

8/10 Very good

We never got wash cloths we the towels were taken
Ella, 5-night family trip
Verified Expedia guest review

8/10 Very good

Areas to improve: - Dirty utensils being offered for use. - insufficient floats in lazy river - musty scent of room. Notwithstanding these issues, My family and I enjoyed our stay and will return.
Hezron, 5-night family trip
Verified Expedia guest review

8/10 Very good

Our family enjoyed the lazy river and the waterpark. There was always something to do. Only stayed for 5 days...wish we could have stayed longer! Staff were very hard working and friendly 😃
Karen, 5-night family trip
Verified Expedia guest review