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BlueBay Grand Esmeralda All Inclusive

4.0 star property
All-inclusive beachfront property with pool bar, near El Camaleón Mayakoba Golf Course

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Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Kayaking
4 bars/lounges, poolside bar
5 restaurants, breakfast served
5 restaurants, breakfast served
On the white sand beach of BlueBay Grand Esmeralda All Inclusive, find your perfect spot to soak up some sun. With a poolside bar and 5 on-site restaurants, unwind after a day of kayaking or volleyball. Indulge in spa treatments like massages and reflexology or keep active with fitness classes at the gym.

Reviews

6.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • 24/7 front desk
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • 3 outdoor pools
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness center
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Hot tub
  • Pool bar

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service
  • Garden
The current price is CA $264
CA $264 total
includes taxes & fees
May 31 - Jun 1

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Day bed
Private bathroom
  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Day bed
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 35.0 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
Aerial view

Occidental at Xcaret Destination - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.2 out of 10, Very good, 4,245 reviews
The price is CA $255
CA $312 total
includes taxes & fees
May 28 - May 29
Occidental at Xcaret Destination - All Inclusive
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About the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710

What's nearby

  • Tres Rios Ecopark - 7 min drive - 2.8 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 4.6 km
  • Gran Coyote Golf - 9 min drive - 7.4 km
  • Maroma Beach - 12 min drive - 7.5 km
  • Quinta Avenida - 13 min drive - 12.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Cozumel Intl. Airport (CZM) - 14.4 miles/23.1 km

Restaurants

  • ‪Black & White - ‬1 min walk
  • ‪Beach Bar - ‬6 min walk
  • ‪Jaal-Ha - ‬8 min walk
  • ‪Coco Café - ‬8 min drive
  • ‪Bluemoon - ‬4 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

At BlueBay Grand Esmeralda All Inclusive, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 10-minute drive of Tres Rios Ecopark and El Camaleón Mayakoba Golf Course. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 5 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other features of this all-inclusive property include a free kid's club, a poolside bar, and a fitness center. Fellow travelers love the helpful staff and restaurant.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

At a glance

DONE

Hotel size

    • 979 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Babysitting (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Kayaking
  • Canoeing
  • Sailing
  • Personal watercraft (motorized)
  • Windsurfing
  • Shopping
  • Pool table
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • 3 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Spa services
  • Hot tub
  • 2 outdoor tennis courts
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Does BlueBay Grand Esmeralda All Inclusive offer free cancellation for a full refund?

Yes, BlueBay Grand Esmeralda All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at BlueBay Grand Esmeralda All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at BlueBay Grand Esmeralda All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at BlueBay Grand Esmeralda All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at BlueBay Grand Esmeralda All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at BlueBay Grand Esmeralda All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.

What is there to do at BlueBay Grand Esmeralda All Inclusive and nearby?

Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, volleyball, and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 3 outdoor pools and 4 bars. BlueBay Grand Esmeralda All Inclusive also has a fitness center and spa services, as well as a garden.

Are there restaurants at or near BlueBay Grand Esmeralda All Inclusive?

Yes, there are 5 onsite restaurants.

Does BlueBay Grand Esmeralda All Inclusive have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around BlueBay Grand Esmeralda All Inclusive like?

BlueBay Grand Esmeralda All Inclusive is in Riviera Maya. Popular attractions include Maroma Beach, which is 12 minutes away by car.

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Reviews

6.4

Good

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Food
Beach
Restaurant
Buffets
Air conditioning
Water
Lobby
Building

Reviews

6/10 Good

It was ok not great

The patio door was broken so it never locked and it was next to the hallway which anyone could have broken in the front door also was kind of hanging off the hands anyone could break an easily the food was okay, the resort was beautiful
Dylan, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Absolutely do not stay here

I cannot stress enough how terrible my experience was at this hotel. During my stay, a personal item was stolen directly from my room. When I reported it to the hotel staff, their response was shockingly unprofessional and indifferent. They offered no meaningful assistance, took no accountability, and showed little concern for the seriousness of the situation. To make matters worse, I later learned that other guests had also experienced thefts during the same time. Clearly, this is not an isolated incident but part of a larger security issue that the hotel is either unwilling or incapable of addressing. The property itself is in poor condition — outdated, worn down, and poorly maintained. Cleanliness was questionable at best, and the overall environment felt neglected. The food was mediocre, which would’ve been tolerable if everything else wasn’t such a disaster. Unfortunately, it just added to the overall disappointment. I would not recommend this hotel to anyone, under any circumstance. The lack of safety, poor management, and overall decline of the property make it a place to avoid at all costs.
Thomas, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice Resort but can be better

The personal half its exellent but the other half its terrible also i wait 1 hour to make the check in To make a reservation for dinner its hard always full but the food its exellent one of the best its the french
ZULMA I, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 1-night trip
Verified Hotels.com guest review

6/10 Good

Tarrin, 7-night trip
Verified Expedia guest review

4/10 Fair

We were taken to our building. Elevator was pushed for 3rd floor. We then told to go left with our luggage to our room. Once at our room after going down a dirty hall our door had to be pushed to get it open. Room was smelly. When walking into bed area and my shoe stuck to the floor. Once I lifted my shoe there was dark dirty area. We went to the lobby to ask for different room and report the above isses. We were told that we were not able to have a different room. Waited for our room to be cleaned by housekeeping. Also waited for maintenance to come and spray the bottom of the door with something like WD40. This really doesn't fix the door issues when you can see light at the top and bottom due to the door being poorly hung. Into our stay we found out the there were other rooms and others were move due to issues. We also found that several people had no hot water or their air conditioning didn't work. I would not tell anyone to book this resort.
Terry J, 5-night trip
Verified Expedia guest review

8/10 Very good

June, 6-night trip
Verified Expedia guest review

2/10 Poor

slow check-in, food below normal for this property, room needed repairs, noisey all day and nite, facility needs major upgrade as it`s tired - this is our fourth visit to this property and will be our last
Keith, 1-night trip
Verified Expedia guest review

10/10 Exceptional

great resort overall only thing is the walk to and from restaurants is quite long but they do have golf carts that go around once in a while
Annick, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

Erin, 4-night trip
Verified Expedia guest review

2/10 Poor

Let us start by starting with the only good thing. THE FOOD. Yes it was great!! The waiters were friendly. They all made the stay enjoyable. Shout out to them!! All BAD things: We will never go back to this place. Never 1) Early on the morning, the main bathroom on the lobby smells urine. Even after telling one of the concierge person 2) This property is huge and to move around you have to use a golf cart or you walk. We requested a ride from our room to the lobby because it was still dark and no one showed up to get us. 3) there was not enough beach chairs. In order to secure one guests had to wake up at 5 am to put something personal on it. This is unacceptable!!! This vacation time for God sakes. 4) Racoons are all over the inside of the restaurants. 5) In the shower, water stopped running while taking a shower. It happened every day of our stay there. 6) I think they should have given all guests a list of shows or free activities for the week so we can plan accordingly. 7) The elevator where we were has a hole on the floor. It was rusted. We were afraid that the floor would collapse. 8) The entire building needs a facelift. 9) Early in the morning housekeeping is pushing a cart in the hallway on the uneven concrete. It was very noisy. If they have any respect for their guests, they would have given the room attendants a cart with a robber tire which would be more silent. I WILL NEVER RECOMMEND THIS PLACE TO ANYONE
Emmanuel, 5-night romance trip
Verified Orbitz guest review

4/10 Fair

Disappointed first time, not 5 star but 3 star. Food, cleanliness and service was great. Buildings and rooms need lots of love…. Very old worn rooms broken , unsafe dangerous balcony railings, dirty mattesses, broken air conditioners, broken elevators, No hot water, leaking water from ceilings, not enough lounge chairs, most lounge chairs are old and broken, wild animals in the restaurants and room buildings. No hot tub! If you want a lounge chair you need to get up at 6am and stay with your chair or else chair and towel will get stolen. Lots of fights over chairs. But the time share (circle one) got new lounge chairs…This is also a party resort, music and drunk Spanish university students all night until 6am, bring ear plugs…I will never go to another Bluebay and I will tell everyone I know not to go there.
Angele Yvonne, 14-night trip
Verified Expedia guest review

4/10 Fair

Verified Travelocity guest review

6/10 Good

Megan Kathleen, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Gillian Leah, 7-night trip
Verified Expedia guest review

6/10 Good

Not good value for your money

When I booked the Bluebay Esmeralda I was a bit nervous as the reviews are all over the place, so loved it some hated it. Here's what I found... overall the food was good better than expected. Seemed to have enough selection for everyone. Service was fantastic. Our room was clean , and housekeeping was amazing!! We were in building #4 on the 3rd floor and had a very nice view of the ocean and front pool area.Here's where the resort could improve on.there is no where to sit outside... the few chairs by the pool are reserved by towels at 6 am . I'm on vacation and not waking up at 6. Even by the bars no tables or chairs swing bar has approximately 12 chairs absolutely a great concept but more chairs could be infront on the concrete so a person can relax and have a drink. Checking in to this resort was brutal. Stand in a line up to stand in another line up. This building doesn't even have water after a long flight a person likes to have a drink . Most resorts have some type of refreshments when you arrive. The app to book the a restaurant did not work . So I had to stand in a line up of 50 people to book my restaurant. Once I was booked my experience improved as I booked all my restaurants until my departure. The Black and White bar is filthy, tables need to be washed. The front buffet restaurant was very clean and it had a good selection of food. So even though I had a decent stay, I will not return to this resort as I found it very expensive for the value.
Myrna, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful resort.
Sandy Ana, 7-night trip
Verified Expedia guest review

4/10 Fair

This place was a 2 star at best would never go back
Lisa, 7-night family trip
Verified Expedia guest review

2/10 Poor

The hotel was falling apart! Not enough pool chairs, not enough options for bars and only the Italian food was any good. This place needs a major overhaul! Got sick also from eating the ice cream because of the dirty warm water they put the scooper in. Full of bacteria!
Phillip, 7-night romance trip
Verified Expedia guest review

6/10 Good

Salvador, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Workers where super friendly
Gelen, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Good place
Carrie Ann, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful resort with plenty of options for entertainment and dining
Verified Expedia guest review

6/10 Good

Our 2nd stay here, 1st was before covid. All the working staff were exceptionally polite and friendly. Room balcony had a nice ocean and pool view. This has increased this rating. The resort requires building maintenence. Thatched roofs leak as some areas have lost the thatch. Thought we could sit on the balcony and enjoy the rains, but that roof didn't stop much of the rain. The door deadbolt wouldn't latch, had to have the plate on the frame replaced. 3 days later the door's card reader failed completely, had to have that replaced. Water staining on the room's ceilings. Room complex #5 had 1 elevator OOS the whole stay, the 2nd elevator worked intermittently. Pool chairs were reserved for the day with towels by 7:30, even though people would show up for a couple hours only. Not enough chairs/lounging chairs. Pool wait staff is less than what's required. The VIP & Circle sales staff would not provide any summary without attending their breakfast meeting. I've attended these hard sell meetings at other resorts and had to become rude after a number of times indicating that we were not interested...
Dennis, 7-night romance trip
Verified Expedia guest review

2/10 Poor

Customer service is horrible. They sell water for 10 dollars. Everything is over priced and no one ever clean our room. Rooms are dirty. Food is bad. We all got sick from it.
fabiola, 3-night family trip
Verified Expedia guest review