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All properties in Playa del Carmen, Quintana Roo, Mexico

Ocean Riviera Paradise All Inclusive, Playa del Carmen

Upscale beachfront property with free water park, near Grand Coral Golf Riviera Maya

  • Free WiFi and free parking
From
$229 CAD

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  • View from Hotel
  • View from Hotel
  • Beach
  • Beach bar
  • View from Hotel
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1 / 109View from Hotel
Crta. Federal Cancún Chetumal, km 296, Playa del Carmen, 77710, QROO, Mexico
7.6.Good.
  • Well spread out and very clean. Ocean was nice no sea weed.

    Feb. 29, 2020

  • Guest services and hotel management could not care any less about you. Stay somewhere…

    Feb. 28, 2020

See all 842 reviews

Official standards

This property advises that it adheres to European Holiday Home Association (EHHA - Europe) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 974 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • Casino
  • 11 restaurants and 3 poolside bars
  • Full-service spa

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Sofa bed

What’s around

  • On the beach
  • Playa Xcalacoco - 25 min walk
  • El Camaleon Mayakoba Golf Course - 2.6 mi / 4.2 km
  • Punta Esmeralda Beach - 3.1 mi / 4.9 km
  • Playa 88 - 2.7 mi / 4.3 km
  • Quinta Avenida - 4.3 mi / 6.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Eden Junior Suite Garden view
  • Eden Junior Suite with Jacuzzi
  • Eden Junior Suite Swim Up
  • Junior Suite (Eden Junior Suite Rooftop)
  • Eden Master Suite
  • Suite (Eden Master Suite Rooftop)
  • Daisy Junior Suite Garden View
  • PRIVILEGE MASTER SUITE SWIM UP
  • Daisy Junior Suite Pool View
  • Eden Junior Suite Pool View
  • Eden Junior Suite Ocean View
  • Privilege Junior Suite Garden View
  • Privilege Junior Suite Pool View
  • PRIVILEGE JUNIOR SUITE SWIM UP
  • Privilege Junior Suite Rooftop
  • Junior Suite Daisy NRF
  • Junior Suite Eden NRF
  • Junior Suite Privilege NRF
  • Junior Suite Standard
  • Junior Suite Standard NRF

Location

Crta. Federal Cancún Chetumal, km 296, Playa del Carmen, 77710, QROO, Mexico
  • On the beach
  • Playa Xcalacoco - 25 min walk
  • El Camaleon Mayakoba Golf Course - 2.6 mi / 4.2 km

What’s around

Landmarks

  • On the beach
  • Playa Xcalacoco - 25 min walk
  • El Camaleon Mayakoba Golf Course - 2.6 mi / 4.2 km
  • Punta Esmeralda Beach - 3.1 mi / 4.9 km
  • Playa 88 - 2.7 mi / 4.3 km
  • Quinta Avenida - 4.3 mi / 6.9 km
  • Mamitas Beach Club - 5.2 mi / 8.4 km
  • Playa del Carmen Main Beach - 5.3 mi / 8.5 km
  • Grand Coral Golf Riviera Maya - 2.1 mi / 3.4 km
  • Tres Rios Ecopark - 4 mi / 6.4 km
  • Plaza Las Americas - 5 mi / 8 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

At a glance

Size

  • 974 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 11 restaurants
  • 10 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Scuba diving nearby
  • Casino
  • Nightclub
  • Free water park access
  • Swim-up bar
  • Tennis on site
  • Arcade/game room

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Sofa bed
  • Sofa bed size king

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Tennis on site
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Free water park access

Nearby

  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • All-inclusive property Ocean Riviera Paradise All Inclusive
  • Ocean Riviera Paradise Eden by the beach All Inclusive
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Eden beach
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive Playa del Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Ocean Riviera Paradise All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 5 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, there are 11 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Coco's Cabanas (8-min walk), Fonda Argentina (3 mi), and La Vagabunda (3 mi).
  • Yes, the 228 square-foot casino features 4 slot machines and 2 gaming tables.
  • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes basketball, bowling, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Ocean Riviera Paradise All Inclusive also has 3 poolside bars, 10 bars, and a casino, as well as a nightclub, a fitness center, and spa services.
7.6.Good.
  • 8.0.Very Good

    This property is very large. It is well laid out but be prepared for lots of walking or waiting for the shuttle. The food seems to be hit or miss. The Buffett was disappointing, however Sukura, La Locanda and the Privlege restaurants were terrific. The steakhouse and Blue Moon were not good. The beach is small. Our butler Antonio, was fantastic and certainly made our trip lovely.

    Molly, 7 night trip with friends, Feb. 22, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    The property is just 3 yrs old however we did notice a few things were run down already. (Bar decking, Ground floor tanning bed forms to lay on , broken lighting fixtures). I think the biggest disappointment was the huge kids water park. That was one of the main reasons we chose this resort. However the waterslides are practically useless. You have to practically paddle your way down. They are no where near fast enough and then you get to the bottom and there is 10 inches of water. They really need to upgrade that. It is a beautiful area but they kids and families that are going to this resort are NOT using it. They also need more scheduled programs for the Daisy family side. We heard the parties at the Adult”Eden” side. They looked and sounded like a lot of fun but not enough for kids and families swimming and playing on the Daisy side. They need music, bingo, bingo and other activities such as water games. The staff and food good, but there staff could be a bit more quicker and attentive in the restaurants. Room itself was good, balcony was good. Gift shop was great if you wanted or forgot something however the prices were horrendous. We paid $27 Cad for a bottle of sunscreen!!!

    9 night family trip, Feb. 8, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    The property is clean and beautiful. The buffet food is great. The restaurants are not so good. Most staff are not friendly. Only the staff that want to sell you something are friendly.

    Ana, 4 night romance trip, Feb. 5, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    I really like the care and detail that the resort went to in regards to the food. It was amazing to be able to have such great food. The down side for us was that our room smelled like it had mould. There is not a good ventilation system in the rooms. Hence mildew and mould can grow bountifully. I hope they remedy this situation as the resort is very beautiful.

    Justin, 11 night family trip, Jan. 15, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Rooftop in Eden overlooking the ocean was incredible. Loved the choice of pools, and the beach was great - not seaweedy or rocky, despite the other reviews. Food was fine - nothing special but lots of selection. I've had better food at other resorts. Service was great. Only real complaint was receiving the worst pedicure I've ever had for $65 USD. It literally looked like my child had done it. I didn't complain at the spa because I didn't want to get the person in trouble, but attention to quality control there would be a good idea.

    Pinkontheleft, 7 night family trip, Jan. 11, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Not as bad as the reviews are saying. I enjoyed my time there.

    4 night trip with friends, Jan. 8, 2020

    Verified Expedia guest review

  • 4.0.Fair

    This was the worst trip I have ever been on - an all inclusive trip for one week with family sounded great but it wasn’t. The room was disappointing as the bathroom was old and grout work was dirty - apparently the hotel was new a few years ago - I DONT THINK SO. The food was average and the alcohol was watered down - some of the staff were very nice but there was not enough staff for a hotel that big. The all inclusive did not include transfers which it should have - got stuck taking an expensive cab back to the airport - I have travelled a lot in many different countries but this hotel was the most disappointing I have ever been in and I would never recommend it.

    Karen, 7 night family trip, Jan. 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Lots of things going on through the day and the evening. And the food was amazing!!

    7 night family trip, Jan. 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very clean, staff were very friendly food was ok beach was always clean

    7 night trip with friends, Jan. 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Fabulous assortment of restaurants! And an amazing variety in the buffet.

    4 night family trip, Jan. 1, 2020

    Verified Expedia guest review

See all 842 reviews