Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Fairmont Mayakoba, Playa del Carmen

Beachfront resort in Playa del Carmen with golf course and spa

  • Free WiFi and free parking
From
$343 CAD

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Presidential Suite, 1 King Bed (Camaleon) - Guest Room
  • Presidential Suite, 1 King Bed (Camaleon) - Guest Room
  • Beach
  • Outdoor Pool
  • Presidential Suite, 1 King Bed (Camaleon) - Guest Room
Presidential Suite, 1 King Bed (Camaleon) - Guest Room. Image 1 of 165
1 / 165Presidential Suite, 1 King Bed (Camaleon) - Guest Room
Ctra Federal Cancun - Playa Del Carmen K, Playa del Carmen, 77710, QROO, Mexico
9.2.Superb.
  • Excellent service, friendly staff. Excellent food. Quiet relaxing atmosphere.

    Feb. 13, 2020

  • Amazing hotel and the Mayakoba area is awesome. Very clean, great service! We will…

    Feb. 9, 2020

See all 394 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), ALLSAFE (Accor Hotels), Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), Ecolab (3rd party expert - Global), and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Walkable
Transportation options

The following facilities or services will be unavailable from October 6 2021 to September 30 2022 (dates subject to change):
  • Dining venue(s)
  • Spa/Beauty services
  • The property will be renovating from March 1 2021 to September 15 2022 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
  • Guests will have access to the following alternate facilities during the renovation:
  • Business facilities
  • Recreational facilities
  • Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
    • Free parking
    • Pool
    • Free WiFi
    • Pet-friendly
    • Airport transfer
    • Gym

    Property highlights

    Main amenities

    • 401 guestrooms
    • Daily housekeeping
    • Golf course
    • On the beach
    • 6 restaurants and 3 bars/lounges
    • Full-service spa

    Feel at home

    • Free cribs/infant beds
    • Children's pool
    • Playground on site
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)

    What’s around

    • On the beach
    • El Camaleon Mayakoba Golf Course - 14 min walk
    • Playa Xcalacoco - 2.9 mi / 4.6 km
    • Tres Rios Ecopark - 3.3 mi / 5.4 km
    • Punta Esmeralda Beach - 4.5 mi / 7.2 km
    • Grand Coral Golf Riviera Maya - 4.8 mi / 7.8 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Fairmont, Room, 1 King Bed, Non Smoking
    • Fairmont, Room, 2 Queen Beds, Non Smoking
    • Casita, Deluxe Room, 1 King Bed, Non Smoking
    • Casita, Deluxe Room, 2 Queen Beds, Non Smoking
    • Casita, Signature Room, 1 King Bed, Non Smoking
    • Casita, Signature Room, 2 Queen Beds, Non Smoking
    • Casita, Signature Suite, 1 King Bed, Non Smoking
    • Beach Area Casita, Room, 1 King Bed, Canal View
    • Suite, 1 King Bed, Private Pool, Canal View (Bambu)
    • Suite, 1 King Bed, Non Smoking (Coral)
    • Presidential Suite, 1 King Bed (Tortuga)
    • Presidential Suite, 1 King Bed (Camaleon)
    • Beach Area Casita, Room, 2 Queen Beds, Canal View
    • Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View
    • Fairmont, Room, 1 King Bed, Non Smoking, Resort View
    • Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View
    • Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View
    • Casita, Room, 2 Queen Beds, Non Smoking, Beachfront
    • Casita, Suite, 1 King Bed, Non Smoking, Beachfront
    • Premium Suite, 1 King Bed, Non Smoking, Beachfront

    What’s around

    Landmarks

    • On the beach
    • El Camaleon Mayakoba Golf Course - 14 min walk
    • Playa Xcalacoco - 2.9 mi / 4.6 km
    • Tres Rios Ecopark - 3.3 mi / 5.4 km
    • Punta Esmeralda Beach - 4.5 mi / 7.2 km
    • Grand Coral Golf Riviera Maya - 4.8 mi / 7.8 km
    • Plaza Las Americas - 5.3 mi / 8.5 km
    • Maroma Beach - 5.6 mi / 9 km
    • Mamitas Beach Club - 5.6 mi / 9 km
    • Playa del Carmen Main Beach - 5.6 mi / 9.1 km
    • 28 de Julio Square - 5.7 mi / 9.2 km

    Getting around

    • Cancun Intl. Airport (CUN) - 47 min drive
    • Airport shuttle (surcharge)
    • Area shuttle (surcharge)
    map
    See on map
    Ctra Federal Cancun - Playa Del Carmen K, Playa del Carmen, 77710, QROO, Mexico

    At a glance

    Hotel size

    • This hotel has 401 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 3:00 PM-noon
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Babysitting/childcare*
    • Children's club*

    Pets

    • Pets allowed (dogs only)*
    • Restrictions apply*
    • Up to 25 lbs

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Free onsite valet parking
    *See fees and policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (surcharge)
    • In-room childcare (surcharge)

    Food and drink

    • Full breakfast daily (surcharge)
    • 6 restaurants
    • 3 bars/lounges
    • Coffee shop/café
    • Swim-up bar
    • Poolside bar
    • Room service (during limited hours)
    • Coffee/tea in a common area

    Things to do

    • Fitness classes on site
    • Free bicycles on site
    • Ecotours on site
    • Golf lessons on site
    • Golf driving range on site
    • Hiking/biking trails on site
    • Kayaking on site
    • Pilates classes on site
    • Playground on site
    • Rowing or canoeing on site
    • Sailing on site
    • Scuba diving on site
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Windsurfing on site
    • Yoga classes/instruction on site
    • Golfing nearby
    • Parasailing nearby
    • Rafting nearby

    Working away

    • Business center
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 40000
    • Conference space size (meters) - 3716
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Garden
    • Picnic area
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge

    Languages Spoken

    • Dutch
    • English
    • French
    • German
    • Japanese
    • Portuguese
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Ceiling fan
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Turndown service
    • Premium bedding

    Things to enjoy

    • Furnished balcony or patio

    Freshen up

    • Private bathroom
    • Deep soaking bathtub
    • Rainfall showerhead
    • Designer toiletries
    • Hair dryer

    Be entertained

    • LED TV
    • Pay movies
    • Premium TV channels

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

    Dining

    El Patio - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

    El Puerto - This steakhouse specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

    La Laguna Grill and Bar - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

    Ki Beach Bar & Korean BBQ - Overlooking the ocean, this diner serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

    Hix Bar & Lobby Lounge - Overlooking the garden, this gastropub specializes in sushi and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

    Recreation

    On Site

    • Golf course on site
    • Health club
    • Outdoor tennis court
    • Sauna
    • Steam room
    • Fitness classes on site
    • Free bicycles on site
    • Ecotours on site
    • Golf lessons on site
    • Golf driving range on site
    • Hiking/biking trails on site
    • Kayaking on site
    • Pilates classes on site
    • Playground on site
    • Rowing or canoeing on site
    • Sailing on site
    • Scuba diving on site
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Windsurfing on site
    • Yoga classes/instruction on site

    Nearby

    • Golfing nearby
    • Parasailing nearby
    • Rafting nearby

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
    This property has signed the UNESCO Sustainable Tourism Pledge.
    Fairmont Mayakoba is listed in the 2021 Travel + Leisure 500.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: USD 1.33 per accommodation, per night
    • Sanitation services: USD 1.40
    • Resort fee: USD 25.00 per person, per night
    • Resort fee inclusions:
      • Pool access
      • Sporting facilities or equipment
      • Internet access (may be limited)
      • Concierge service
      • Parking
      • Housekeeping
      • Additional inclusions

    Optional extras

    • Breakfast costs between USD 25 and USD 32 per person (approximately)
    • Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)
    • Area shuttle service is offered for an extra charge

    Children and extra bedsPay at property

    • In-room babysitting is available for an extra charge
    • Rollaway beds are available for USD 55.0 per night
    • Children's club access is available for an extra charge
    • Babysitting/childcare is available for an extra charge

    PetsPay at property

    • Pets are allowed for an extra charge of USD 25 per pet, per night
    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation for details on pet restrictions

    Pool, spa, and gym (if applicable)Pay at property

    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels).

    This property affirms that it adheres to the cleaning and disinfection practices of:

    • Safe Travels (WTTC - Global)
    • Intertek Cristal (3rd party expert - Global)
    • Ecolab (3rd party expert - Global)
    • Bureau Veritas (3rd party expert - Global)

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express and cash.

    Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

    Also known as

    • Fairmont Mayakoba Resort Playa del Carmen
    • Fairmont Mayakoba Resort Playa del Carmen
    • Fairmont Mayakoba l Carmen
    • Fairmont Mayakoba Resort
    • Fairmont Mayakoba Playa del Carmen
    • Fairmont Mayakoba Resort Playa del Carmen
    • Fairmont Mayakoba Playa del Carmen
    • Fairmont Mayakoba l Carmen
    • Fairmont Mayakoba Playa del Carmen
    • Mayakoba Fairmont
    • Fairmont Hotel Playa Del Carmen
    • Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
    • Fairmont Playa Del Carmen
    • Playa Del Carmen Fairmont

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Fairmont Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free valet parking.
    • Yes, there are 5 outdoor pools and a children's pool.
    • Yes, dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees.
    • You can check in from 3:00 PM - noon. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, there are 6 onsite restaurants, featuring alfresco dining, Mediterranean cuisine, and garden views. The dining venue will be unavailable from October 6 2021 to September 30 2022 (dates subject to change). Nearby restaurants include El Puerto (5-min walk), Saffron (3.4 mi), and Coco's Cabanas (5 mi).
    • Yes, an airport shuttle is available. The charge is USD 256 per vehicle roundtrip.
    • Have fun with onsite activities like kayaking, sailing, and windsurfing, and practice your swing at the golf course. Additional recreation onsite includes aerobics , ecotours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Mayakoba also has 3 bars, a sauna, and a steam room, as well as a picnic area and a garden.
    9.2.Superb.
    • 10.0.Exceptional

      This is a beautiful resort but it is the staff that make it outstanding. The best service we have ever experienced!

      Jglover, 6 night family trip, Jan. 6, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Amazing, amazing.

      Judith, 4 night trip, Jan. 5, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      My family (my wife and 3 years old son) and I had a pleasant 9-night stay at Fairmont Mayakoba. Property is super clean with a private, clean white sand beach. On our arrival, we were greeted nicely and guided to our room. Our room was in the Bamboo building (if I'm not mistaken). I preferred a canal/ocean view room and the staff at the front desk were kind enough to accommodate that in less than 20 minutes at an additional cost. We were lucky that the other room was available. Restaurants are mostly nice but in my view, over-priced. We did not book all inclusive but the buffet breakfast was included. Expect a minimum $100 per person per day for the meals. I assume many guests would expect that. We did not rent a car beforehand but there's a rental car agency on the property that we used to visit Tulum and Playa Del Carmen. I suggest visiting the 5th Avenue in Playa Del Carmen and the ruins in Tulum. I am charged double by the rental car agency though but they've promised to reimburse the extra charges back to me - Still waiting. If you happen to rent from them, I suggest doing the paper work with them in the office to avoid confusion. This resort is child friendly and there were many children staying there during our visit.

      Jose, 9 night family trip, Dec. 13, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The service and property were beyong my expectations.

      7 night romance trip, Nov. 6, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Very private, food quality, overall set up, clean,

      7 night family trip, Nov. 1, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      magical setting in a rainforest but close to the beach

      9 night family trip, Aug. 2, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      In this property, we were able to experience the amazing service and facilities that we already expect from Fairmont. We know that their food is great so having to eat here three times a day for five days with basically no limit is just the best way to relax.

      DaSilva, 5 night romance trip, Jun. 25, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The resort is right in the jungle but still close to the ocean. Very well maintained and excellent service.

      Markus, 7 night family trip, Mar. 16, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Amazing stay!

      Amazing stay! Everything went smoothly and on time. No worries Only great family time.

      Valerie, 7 night family trip, Mar. 2, 2019

      Verified Hotels.com guest review

    • 2.0.Poor

      Very rude employees not willing to help or give service .

      3 night romance trip, Mar. 1, 2019

      Verified Expedia guest review

    See all 394 reviews