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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury beachfront property with golf course, near Moon Palace Golf Club

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Aerial view
Sundeck
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
On the shores of Cancun, Moon Palace The Grand Cancun - All-inclusive offers a luxurious getaway with 27 holes of golf, a marina, and private beach. Unwind in the steam room or indulge in spa treatments like aromatherapy and massages; enjoy breakfast at one of 12 on-site restaurants or grab a drink at one of 5 swim-up bars.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 12 restaurants and 9 bars/lounges
  • 5 swim-up bars
  • 9 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Free supervised childcare

Feel at home (6)

  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private hot tub
  • Premium TV channels
The current price is CA $737
CA $898 total
includes taxes & fees
May 4 - May 5

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 4
  • 1 King Bed
Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.2 out of 10, Very good, 2,711 reviews
The price is CA $470
CA $574 total
includes taxes & fees
May 7 - May 8
Moon Palace Cancun - All Inclusive
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About the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

What's nearby

  • Moon Palace Golf Club - 3 min drive - 2.1 km
  • Xoximilco - 6 min drive - 4.9 km
  • El Tinto Golf Course - 6 min drive - 5.4 km
  • Ventura Park Cancun - 12 min drive - 12.1 km
  • Riviera Cancun Golf Resort - 18 min drive - 14.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Placing you just a 5-minute drive from Moon Palace Golf Club, Moon Palace The Grand Cancun - All-inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas, and beachside drinks. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, aromatherapy, and hydrotherapy. JC Steakhouse, one of 12 restaurants, serves dinner. Other highlights at this luxurious property include 5 swim-up bars, a golf course, and a marina. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 1304 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 9 bars/lounges
  • 5 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Bowling alley
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Children's games
  • Toys

What to do

  • On a private beach
  • Free beach club
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Bowling alley
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Hiking/biking trails nearby
  • Horse riding nearby

Working away

  • 10 meeting rooms
  • Computer station
  • Conference space (32630 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2017
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness center
  • Golf course on site
  • 9 outdoor pools
  • Free water park
  • Arcade/game room
  • Spa services
  • Lazy river
  • Marina
  • Nightclub
  • 4 outdoor tennis courts
  • Steam room
  • Waterslide
  • Lockers available
  • Banquet hall
  • Reception hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path to elevator
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Stair-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Furnished balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free international and long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

JC Steakhouse - This steakhouse serves dinner only. Reservations are required.
Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.
Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 26 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 17 costs USD 26 (roundtrip)

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive offer free cancellation for a full refund?

Yes, Moon Palace The Grand Cancun - All-inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Moon Palace The Grand Cancun - All-inclusive?

Yes, there are 9 outdoor pools and a children's pool.

Are pets allowed at Moon Palace The Grand Cancun - All-inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Moon Palace The Grand Cancun - All-inclusive?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Moon Palace The Grand Cancun - All-inclusive?

Yes, an airport shuttle is available. The charge is USD 26 per person roundtrip.

What are the check-in and check-out times at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Moon Palace The Grand Cancun - All-inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are both nearby.

What is there to do at Moon Palace The Grand Cancun - All-inclusive and nearby?

Have fun with onsite activities such as hiking, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, basketball, and bowling. Enjoy a swim in one of the 9 outdoor swimming pools or use the all-inclusive property's other amenities, which include 5 swim-up bars and a nightclub. Moon Palace The Grand Cancun - All-inclusive also has a private beach, a lazy river, and a steam room, as well as private indoor hot tubs, an arcade, and a garden.

Are there restaurants at or near Moon Palace The Grand Cancun - All-inclusive?

Yes, there are 12 onsite restaurants, featuring Italian cuisine.

Does Moon Palace The Grand Cancun - All-inclusive have rooms with private hot tubs?

Yes, each room has a private indoor hot tub.

Does Moon Palace The Grand Cancun - All-inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Moon Palace The Grand Cancun - All-inclusive like?

Moon Palace The Grand Cancun - All-inclusive is a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13 minutes' walk from Arrecife de Puerto Morelos National Park.

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Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Food
Service staff
Children
Restaurant
Room
Family friendly
Water park
Beach
Booking
Recreation

What guests liked

  • The pools are numerous, clean, and well-maintained, offering a variety of options for all ages. (41 reviews)
  • Dining options were great with many high-quality choices and excellent food quality. (44 reviews)
  • The all-inclusive experience offered a wide variety of high-quality food options, excellent service, and abundant entertainment choices. (23 reviews)
From real guest reviews summarized by AI.

Reviews

6/10 Good

Nice staff, poor food quality

Good customer service and friendly staff but poor food quality, especially buffet, limited access to restaurant bookings for dinner, slow restaurant service, overpriced golf course (no GPS on cart, driving range closed, poor greens). We would not return but appreciated the upgrade on our room
Jennifer, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Our family of 4, with a 5 and 7 year old, had an amazing time at The Grand! With so many activities, it was frequently hard to choose what to do. When we needed a break from the sun, the bouncy house and playroom provided great entertainment. The evening shows were also a hit and very kid friendly. Would definitely recommend!
Lindsay, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anita, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rodrigo, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

MICHELLE, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Paige, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Family Resort

Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
Vikram, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Athena A., 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night family trip
Verified Hotels.com guest review

8/10 Very good

charles, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Cayleigh, 5-night trip
Verified Expedia guest review

10/10 Exceptional

JC Steak House & Jade had no concept of appetizers are before dinner and, yes, not before dessert. Our group of 7 found this amusing, others may not.
Neil, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

jinshan, 6-night trip
Verified Expedia guest review

8/10 Very good

Erica, 3-night trip
Verified Expedia guest review

10/10 Exceptional

HAESOON, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Leonardo, 4-night trip
Verified Expedia guest review

2/10 Poor

My room flooded and dirty water was coming up from the hot tub. I had to ask to be moved to higher level room but when speaking to the staff, when it rains my room always floods and knowing rain was coming why would you put me in that room? Also there were way too many people and not enough reservations. I have been to this resort many times and the quality has gone down significantly
Karina, 3-night trip with friends
Verified Expedia guest review

6/10 Good

During our stay at the grand, we had very limited options of vegetarian food. The shows were cancelled and never were rescheduled for another day. Also, staff didn’t get good care of us during our bfast, lunch and dinners. It has changed a lot in the last few years. Hope we can see better days ahead of us.
Kuldeep, 5-night family trip
Verified Expedia guest review

8/10 Very good

Overall Beautiful place but in need of repair im some of the spaces including rooms. My shampoo dispenser broke mid stay and so did the faucet. Best server was Jordan at Circus. He was friendly and patient. Food was better than we thought it would be!
Kelly, 2-night family trip
Verified Expedia guest review

6/10 Good

3 star experience at best. Food and beverage as well as beach experience great. Upon arrival room had sewage backup in hot tub requiring 4hr wait and much aggravation to get new room. Arrived 9 am and there was no available reservation in any restaurant before 930 pm and the buffet inexplicably closed for dinner. Check out process long and silly. Overall nice facility but way overbooked. Eg people reserving poolside chairs at 8 am. Annoying.
paul, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Ricardo, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great resort for families.
Jessica, 5-night family trip
Verified Expedia guest review

2/10 Poor

Parthvi, 4-night trip
Verified Expedia guest review

2/10 Poor

It was so bad that we decided to check out a day early and lose $850. Bed bugs and mold. Room flooded
Jerold, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great Christmas family vacation lots for the family and kids to do. The only thing in my personal opinion was that the food was just ok I guess I was expecting more as far as flavor it definitely was a lot of options so that’s a huge plus!
Andrea, 3-night family trip
Verified Expedia guest review