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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury beachfront property with golf course, near Moon Palace Golf Club

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Aerial view
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
Private beach, white sand, free beach cabanas, sun loungers
Sundeck
On the shores of Cancun, Moon Palace The Grand Cancun - All-inclusive offers a luxurious getaway with 27 holes of golf, a marina, and private beach. Unwind in the steam room or indulge in spa treatments like aromatherapy and massages; enjoy breakfast at one of 12 on-site restaurants or grab a drink at one of 5 swim-up bars.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 12 restaurants and 9 bars/lounges
  • 5 swim-up bars
  • 9 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Free supervised childcare

Feel at home (6)

  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private hot tub
  • Premium TV channels
The current price is CA $725
CA $883 total
includes taxes & fees
May 5 - May 6

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 4
  • 1 King Bed
Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.2 out of 10, Very good, 2,686 reviews
The price is CA $401
CA $491 total
includes taxes & fees
Apr 30 - May 1
Moon Palace Cancun - All Inclusive
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About the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

What's nearby

  • Moon Palace Golf Club - 3 min drive - 2.1 km
  • Xoximilco - 6 min drive - 4.9 km
  • El Tinto Golf Course - 6 min drive - 5.4 km
  • Ventura Park Cancun - 12 min drive - 12.1 km
  • Riviera Cancun Golf Resort - 18 min drive - 14.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Placing you within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Moon Palace The Grand Cancun - All-inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas, and beachside drinks. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, aromatherapy, and hydrotherapy. JC Steakhouse, one of 12 restaurants, serves dinner. Other highlights at this luxurious property include 5 swim-up bars, a golf course, and a marina. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 1304 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Free supervised childcare
    • Free children's club

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 9 bars/lounges
  • 5 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Bowling alley
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Children's games
  • Toys

What to do

  • On a private beach
  • Free beach club
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Bowling alley
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Hiking/biking trails nearby
  • Horse riding nearby

Working away

  • 10 meeting rooms
  • Computer station
  • Conference space (32630 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2017
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness center
  • Golf course on site
  • 9 outdoor pools
  • Free water park
  • Arcade/game room
  • Spa services
  • Lazy river
  • Marina
  • Nightclub
  • 4 outdoor tennis courts
  • Steam room
  • Waterslide
  • Lockers available
  • Banquet hall
  • Reception hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path to elevator
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Stair-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Furnished balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free international and long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

JC Steakhouse - This steakhouse serves dinner only. Reservations are required.
Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.
Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 26 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 17 costs USD 26 (roundtrip)

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive offer free cancellation for a full refund?

Yes, Moon Palace The Grand Cancun - All-inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Moon Palace The Grand Cancun - All-inclusive?

Yes, there are 9 outdoor pools and a children's pool.

Are pets allowed at Moon Palace The Grand Cancun - All-inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Moon Palace The Grand Cancun - All-inclusive?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Moon Palace The Grand Cancun - All-inclusive?

Yes, an airport shuttle is available. The charge is USD 26 per person roundtrip.

What are the check-in and check-out times at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Moon Palace The Grand Cancun - All-inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are both nearby.

What is there to do at Moon Palace The Grand Cancun - All-inclusive and nearby?

Have fun with onsite activities such as hiking, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, basketball, and bowling. Enjoy a swim in one of the 9 outdoor swimming pools or use the all-inclusive property's other amenities, which include 5 swim-up bars and a nightclub. Moon Palace The Grand Cancun - All-inclusive also has a private beach, a lazy river, and a steam room, as well as private indoor hot tubs, an arcade, and a garden.

Are there restaurants at or near Moon Palace The Grand Cancun - All-inclusive?

Yes, there are 12 onsite restaurants, featuring Italian cuisine.

Does Moon Palace The Grand Cancun - All-inclusive have rooms with private hot tubs?

Yes, each room has a private indoor hot tub.

Does Moon Palace The Grand Cancun - All-inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Moon Palace The Grand Cancun - All-inclusive like?

Moon Palace The Grand Cancun - All-inclusive is a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13 minutes' walk from Arrecife de Puerto Morelos National Park.

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Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Nice staff, poor food quality
Good customer service and friendly staff but poor food quality, especially buffet, limited access to restaurant bookings for dinner, slow restaurant service, overpriced golf course (no GPS on cart, driving range closed, poor greens). We would not return but appreciated the upgrade on our room
Jennifer, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Our family of 4, with a 5 and 7 year old, had an amazing time at The Grand! With so many activities, it was frequently hard to choose what to do. When we needed a break from the sun, the bouncy house and playroom provided great entertainment. The evening shows were also a hit and very kid friendly. Would definitely recommend!
Lindsay, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anita, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rodrigo, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

MICHELLE, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Paige, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Family Resort
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
Vikram, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Athena A., 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night family trip
Verified Hotels.com guest review

8/10 Very good

charles, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

HAESOON, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ricardo, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good all inclusive property!
Jaclyn, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

David Ahron, 6-night trip
Verified Expedia guest review

8/10 Very good

I would have given five stars instead of four if it wasn’t for the checkout process. if you’re looking for a great place to stay in Cancun, this is it. The rooms are absolutely huge. The entire facility is very high-end tons of food options all which are very good and they’re are staff everywhere willing to help however, as your trip is wrapping up and you feel great about the vacation you have to walk all the way to the corner of the hotel to check out and then walk back to the lobby to wait for your taxi also as soon as you walk away from the checkout counter and you have all your suitcases and luggage with you to get your ride to the airport, you are then approached by a sales person trying to sell you future vacations. I had to tell him five times that I didn’t want to sign up for anything. It left a very bad taste in my mouth
Theodore, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Spectacular resort to enjoy vacation, everything was amazing from the greetings to customer service, so many shows and activities to do with kids from playroom where they can watch your child and you can go enjoy a massage to bumper cars , arcades, obstacle course , gaming lounge , water park and so much more ,we stayed 5 nights and every day we did something different. You can enjoy all 3 resorts connected with moon palace , restaurants are amazing the circus restaurant is 1 you definitely don't want to miss with your kids. Theater has a different show every day and keep an eye out for the outdoor shows because they had a wrestling show with buffet and a fire show located at the starlight. I would definitely recommend this to any family , kids or no kids it has so much to offer . The amenities I had with Expedia were beyond wonderful, had a free room upgrade from a regular room to a governor suite which was double in size and almost double the price , I am beyond thankful for everything I was offered and fyi I stayed at noon palace the grand.
Eduardo, 5-night family trip
Verified Expedia guest review

6/10 Good

Deje mi billetera en el Hotel, Me encontraron mi billetera. Me dijeron que ellos no pueden enviármela, por eso pregunté a qué dirección exacta debo mandar a recogerla y con quién debo contactar. Ya no respondieron a mi correo.
JAE, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved it so much they got me. I became a member
Mona, 5-night trip
Verified Expedia guest review

8/10 Very good

I love the resort, have been a few times now. Food is generally pretty amazing, this last time I’d say the food was a little less than impressive. Tavola, all our noodles were underdone. At most of the restaurants they stopped coming to the table after our entree were served so we were never able to order dessert. I think the thing I liked the least was at one event my husband tipped the waiter and he denied his tip say “it was nothing” (as in not enough). I was pretty put off by that. Otherwise we loved the pools and over all the trip was decent. We will keep looking for a resort that’s beats the grand but I’m sure we won’t find it.
Ashley, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved all the things to do!
Hayden, 5-night family trip
Verified Expedia guest review

8/10 Very good

Fun at Moon Palace the Grand
We spent 5 nights here over New Years. I really searched for a place with a water park for our younger teen boys and other activities to keep them busy. We had a good time and it was a really nice property. Food was really good, especially for an A-I. Lots of different types of restaurants to choose from. Restaurant stand-outs were Los Tacos, Habibi and la Cantina. The Grand Buffet for breakfast was really nice with tons of options, including a lot of Mexican, which was yummy. The drinks in general were really good--name-brand liquors. The app they have was easy to use and order room service or request things from housekeeping and make dinner reservations. There were a lot of fun resort activities. Water aerobics every day at 12 was super fun and they had volleyball, water polo, aqua spinning, paddle board strength training and other workout classes in the gym. The shows were pretty good. The shows were were all entertaining. The water park was good, not great. There were two tall slides and one set of a little shorter ones you do on mats. Also a lazy river and a surf rider. Not sure if the Grand was worth the huge bump in price from the other side of the resort, but we really enjoyed it (would like to compare). Negatives were the really small "double" beds in the rooms (seemed even smaller) and the hard press they did for the timeshare sales. I hate that. Woke us up two AMs to try and get us to go to the meeting which we had already declined. Overall a fun time.
Laurie, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Loved moon palace! Great place to take the family over the holidays. Staff was very friendly and lots for the kids to do. We very much enjoyed our stay
Tom, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

We stayed at the Grand and loved it. It did not feel overly crowded except at the main buffet during peak time. Service in some ala carte restaurants was not great but we made due.
Daniel, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

3rd time here in 3 years at The Moon Palace The Grand. My family come every Christmas vacation. Our family loves the flow master surf machine. There is also a second one at the other lobby. Rooms are large. Very busy time of year..
Jeffery, 9-night family trip
Verified Expedia guest review

8/10 Very good

Ali, 5-night trip
Verified Expedia guest review