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The Carmen Hotel - Ocean Front

4.5 star property
Bask in paradise with an oceanfront view and rooftop bar while enjoying world-class shopping just steps away.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Exterior
Front of property - evening/night
Exterior
Outdoor pool, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
  • Free WiFi
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Pool bar
  • Terrace
  • 24-hour front desk
  • Snack bar/deli
  • Concierge services
  • Luggage storage
Feel at home
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
The price is CA $181
CA $223 total
includes taxes & fees
Feb 4 - Feb 5

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite City View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout drapes

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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Pool
Spa
Free parking
Free WiFi
8.6 out of 10, Excellent, (1005)
The price is CA $191
CA $251 total
includes taxes & fees
Feb 11 - Feb 12
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 7 min walk
  • Quinta Alegría Shopping Mall - 11 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Cozumel Intl. Airport (CZM) - 12.5 miles/20.1 km

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Vips - ‬3 min walk
  • ‪Cafe Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

The Carmen Hotel - Ocean Front features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a snack bar/deli, and a terrace. Fellow travelers love the pool and helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 37 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach umbrellas
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2016
  • Rooftop terrace
  • An outdoor pool

Accessibility

  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Dining

Deck 5 - Onsite rooftop bar.

Fees & policies

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front offer free cancellation for a full refund?
Yes, The Carmen Hotel - Ocean Front does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Carmen Hotel - Ocean Front?
Yes, there's an outdoor pool.
Are pets allowed at The Carmen Hotel - Ocean Front?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Carmen Hotel - Ocean Front?
Sorry, there's no onsite parking at The Carmen Hotel - Ocean Front.
What are the check-in and check-out times at The Carmen Hotel - Ocean Front?
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon.
Is there an onsite casino at The Carmen Hotel - Ocean Front?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.
What is there to do at The Carmen Hotel - Ocean Front and nearby?
The Carmen Hotel - Ocean Front has an outdoor pool.
Are there restaurants at or near The Carmen Hotel - Ocean Front?
Yes, there's an onsite restaurant, Deck 5.
Does The Carmen Hotel - Ocean Front have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Carmen Hotel - Ocean Front like?
The Carmen Hotel - Ocean Front is located on the waterfront, a short 7-minute walk from Quinta Avenida and 12 minutes' walk from Playa del Carmen Main Beach. Travelers say this hotel is in a good location.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Love it
Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.
christopher, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adrienne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bradley, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Maria, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location
This is a boutique hotel with a Fantastic location!! On the Beach and a block away from 5th avenue. The have a restaurant on site that transitions into a beach bar (on the beach) called the Sand Bar (I think). The deck 5 Sky bar give a beautiful view on the ocean. The deck 5 sky bar is on the smaller side (but very nicely down) as it is a boutique hotel. We will stay there again. The beds are great for …..
Joseph, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Nice
Waqar, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Christian, 3-night trip
Verified Expedia guest review

2/10 Poor

Dirty rooms rude staff money hungry for tips dirty pool ruined my new swim suit
Jessica Kacey, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Very Loud During the night, busy streets
IGNAT SERGEEVICH, 5-night trip
Verified Orbitz guest review

8/10 Very good

Property was great
Daniel, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Raul, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location, closed to ADO bus stations, and it's on the beach. The facilities need an urgent upgrade,, particularly the pool. OCT2024
Dr. Luis, 7-night business trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel, nice access to the beach and nice view from the room. Did not get a sheet change during all stay, how i know? there were 3 little blood stain on the beeding that stayed there during our whole stay. Other than that, would recommend and visit again if i ever go to PdC.
Manuel Andre, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Aaron, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I liked the hotel and the location a lot. I’d like a hot tub but the pool is cool on the roof. And the views from up there are great!
Saul, 5-night trip
Verified Expedia guest review

6/10 Good

Check in was at 3pm so we arrived at 2:45 the front desk lady didn’t show up until 3:20pm and when she finally showed up ot seemed as though we were an inconvenience to her and she never greeted us, never made us feel welcomed that day or any of the days we stayed at your hotel. We found out about the restaurant and rooftop pool when we were walking on the beach and they invited us in, we told them we were already guests but didn’t know those were available to us. I probably wouldn’t recommend this hotel just because of your front desk rep. The cleaning ladies were much more friendlier than her!
Daisy, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Service was great
James, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

jonathan, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great location
Hilario, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This was my third stay at this hotel. The staff is great - both Lupeta and Joceline at the reception were a great help throughout the stay. The free breakfast is generous, location is perfect right at the ocean. Rooms are very clean and comfortable.
Manish, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Ok
Frode, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jesus, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is a great location at the center of 5th avenue the busiest street in Playa de carmen. I would definately stay there again for a great location purpose.
BatEl, 3-night trip with friends
Verified Expedia guest review

2/10 Poor

Do not believe anything written by people who are paid to post positive comments. This is a trash can, not a hotel. Avoid it at all costs. It’s very dirty, run down, bed full of hair, dirty toilet without a door, along with a disgusting smell in the room, etc. No positive points. I give 0 stars. Do not let the pictures on their site or social media fool you: it’s false advertising. AVOID!!!
Hichem, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Pedro, 2-night trip
Verified Expedia guest review