8/10 Very good
Checkin was flawless. There is coffee at the lobby as well as purified water. Room was very clean. Ample bathroom. Located downtown.
Jesus
Jesus, 1-night trip
Hotel Villa Fontana
City-center hotel in Chetumal
When visiting Chetumal, Hotel Villa Fontana is a great choice to consider. Fellow travelers say great things about the helpful staff.
Very good
Popular amenities
- Parking available
- Non-smoking
- 24/7 front desk
- Free WiFi
Main amenities (2)
- Housekeeping once per stay
- 24-hour front desk
Feel at home (4)
- Private bathroom
- Cable TV service
- Limited housekeeping
- Free parking nearby
Room options
Check availability for these dates
Showing 5 of 5 rooms
Executive Triple Suite
Exceptional
Highlights
Flat-screen TV
Private bathroom
Cable channels
- 40 sq m
- Sleeps 3
- 1 Double Bed and 1 Twin Bed
Executive Quadruple Suite
Highlights
Flat-screen TV
Private bathroom
Cable channels
- 40 sq m
- Sleeps 4
- 2 Double Beds
Executive King Suite
Exceptional
Highlights
Flat-screen TV
Private bathroom
Cable channels
- 30 sq m
- Sleeps 2
- 1 King Bed
Executive Queen Suite
Wonderful
Highlights
Flat-screen TV
Private bathroom
Cable channels
- 30 sq m
- Sleeps 2
- 1 Double Bed
Executive Double Suite
Very good
Highlights
Flat-screen TV
Private bathroom
Cable channels
- 30 sq m
- Sleeps 2
- 2 Twin Beds
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About the area
Av de los Héroes 181, Centro, Chetumal, QROO, 77000
About this property
Hotel Villa Fontana
When visiting Chetumal, Hotel Villa Fontana is a great choice to consider. Fellow travelers say great things about the helpful staff.
At a glance
Property amenities
Room amenities
Frequently asked questions
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Hotel Villa Fontana Reviews
8.0
Very good
8.4/10
Cleanliness
8.4/10
Staff & service
7.2/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Popular mentions
Service staffBedAir conditioningRoom10/10 Exceptional
I loved the view from the lobby.
Ceon
Ceon, 2-night trip
10/10 Exceptional
Ok
pedro
pedro, 2-night trip
10/10 Exceptional
The hotel is convenient o a market, lots of places to eat. Staff very helpful
Anna
Anna, 2-night trip
8/10 Very good
The service was so nice with us
the Hotel is simple but have everything in a good condition.
Emilia
Emilia, 1-night trip
8/10 Very good
There were a few issues, but overall a good place.
Sally
Sally, 1-night trip
6/10 Good
Was an average hotel
ADRIAN
10/10 Exceptional
Best Staff Ever!!!
The staff was incredible.. from check in to check out.. absolutely WONDERFUL.. housekeeping as well. I will ALWAYS stay there when I come to town! Fabulous staff!!
Anthony or Lisa
Anthony or Lisa, 1-night trip
8/10 Very good
Excellent customer service.
Ortwin
Ortwin, 1-night trip
2/10 Poor
Nothing
Marco
Marco, 3-night trip
10/10 Exceptional
Nice room and location
Great receptionist. Very friendly and efficient. Room was large with a king and a double bed. Bathroom spotless, good shower with hot water and good flush. AC excellent. Location was good with about a 10 minute walk to the oceanside boardwalk (malecon). Good restaurants nearby. I would stay again. Good price.
John
John, 1-night trip
10/10 Exceptional
Yes good i like it’s safe
MD ALI
2/10 Poor
I booked and paid for two separate rooms,
The desk insisted that I had booked one room for two people. I had to book another room in desperation.
The hotel is spotless!
andrea
andrea, 1-night trip
4/10 Fair
This hotel is just OK at best. Nothing better.
I am use to the photos being from good angles to only show the best parts. But their photos are down right lies. I was not upset that the towels were not animals. But this is not even close to the type of hotel to have anything fancy. The fountain in their photo is not at the hotel and i have no idea where that fountain is.
The "parking available" is just driving around the bock looking for street parking.
This hotel is a step below a Motel 6 or the sort of travel log you stay at only because you are too tiered to drive any farther.
Sheri
Sheri, 1-night trip
2/10 Poor
Ac not working. Not good water service .no soap washroom
MD ALI
MD ALI, 2-night trip
4/10 Fair
This was my first time at this hotel. I thought, maybe I'll give it a shot. When we arrived, we got our rooms and I notice there was a roach under the corner of the bed. >.< I also felt warm in the room, thought maybe the AC isn't low enough. I charged the setting and it didn't make much of a difference. There's also the wifi that wasn't working as good; and this is with the modem literally right outside the door. Then there's also customer service. We had to ask for a soap bar at the front desk just for them to let me know they don't have. Thankfully, I brought my body wash. Now, when leaving the hotel to go get lunch, we noticed there were 3 rooms that were being cleaned. Each with a soap bar on the side of the bed. We were basically lied to, over soap!? We asked again just to be lied to again for not having any soap bars when we passed 3 rooms with them on the bed. It's sad to have such customer service along with the other things listed. I really wanted to like this hotel. But I now understand why the price is low.
Jyoti
Jyoti, 1-night trip
6/10 Good
todo bien, solo no me dieron toalla, hay cosas que pueden mejorar
Eliu
Eliu, 1-night trip
10/10 Exceptional
Excelente servicio
David
David, 1-night trip
6/10 Good
Una sola toalla para 3 personas
Tv de la antiguas y no hay señal
Maria Guadalupe
Maria Guadalupe, 1-night trip
8/10 Very good
Excelente ubicación
JORGE
JORGE, 1-night trip
8/10 Very good
Nos atendieron bien, en general, la dueña es muy amable y las recepcionistas también. En una ocasión dejó de funcionar la regadera y me ayudaron a repararla.
Mariana
Mariana, 4-night trip
6/10 Good
Es un hotel regular, pero no pasaría más de una noche ahí, entiendo que es de dos estrellas pero mínimo deben garantizar que funcione bien el baño, y no fue así, tuvimos problemas con el agua, su respuesta fue que no había nadie de mantenimiento y no podían resolver, además la habitación era para 4 personas y solo nos dieron 3 toallas, las cuales tuvimos que pedir, porque en principio solo había una.
Jannette
Jannette, 1-night trip
2/10 Poor
No ayudan a resolver problemas con las reservaciones
David
David, 1-night trip
2/10 Poor
No nos pudimos quedar en el hotel hubo una falla en su sistema, en Expedia se pagó la reservación y cuando llegamos nos dijeron que no había disponibilidad en el hotel y que se realizaría el reembolso, se ingresó folio de aclaración para el seguimiento de la devolución.
Cris
Cris, 1-night trip
6/10 Good
No recomendable, no otorgan factura en el hotel
Carlos
Carlos, 1-night trip
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