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Grand Palladium White Sand Resort & Spa All Inclusive

4.0 star property
Beachfront property in Kantenah with spa and beach bar

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, sun loungers
Private beach, white sand, sun loungers, beach umbrellas
Outdoor wedding area
2 bars/lounges, 2 swim-up bars, beach bar
Land view from property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Free breakfast
    Free breakfast
  • Spa
    Spa
  • Gym
    Gym
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • On a private beach
  • 5 restaurants and 2 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools and 5 spa tubs
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
The price is CA $530
CA $641 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Day bed
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

Junior Suite, Beachside

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Day bed
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside

Suite, Beachside

Highlights

Furnished balcony
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Day bed
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake

Romance Bungalow by the lake

Highlights

Furnished balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
Day bed
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Day bed
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

Highlights

Furnished balcony
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Day bed
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 2 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 4
  • 2 King Bed(s)

View all photos for Suite Deluxe With View

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe With View

  • Sleeps 1
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 2 King Bed(s)

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 3
  • 2 King Bed(s)

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 King Bed(s)

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 4
  • 2 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 1
  • 1 Twin Bed(s)

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 3
  • 2 King Bed(s)

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 4
  • 2 King Bed(s)

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 4
  • 2 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Suite Junior With View

Minibar, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 1
  • 1 Twin Sofa Bed(s) and 1 King Bed(s) OR 1 Twin Sofa Bed(s) and 2 Full Bed(s)

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 1
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

Similar properties

View from property

Grand Palladium Kantenah Resort & Spa All Inclusive

Pool
Free breakfast
Spa
Free parking
8.0 out of 10, Very good, (1021)
The price is CA $466
CA $564 total
includes taxes & fees
Dec 1 - Dec 2
Grand Palladium Kantenah Resort & Spa All Inclusive
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About the area

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

What's nearby

  • Akumal Beach - 7 min drive - 7.6 km
  • Akumal Ecological Center - 11 min drive - 11.5 km
  • Half Moon Bay - 14 min drive - 13.2 km
  • Yal-ku Lagoon - 15 min drive - 13.7 km
  • Xel-Há Park - 19 min drive - 20.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive
  • Tulum Intl. Airport (TQO) - 71 min drive
  • Cozumel Intl. Airport (CZM) - 23.8 miles/38.3 km

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min walk
  • ‪Guacamayas Bar - ‬6 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive
  • ‪Beach Bbq - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬1 min walk

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Putting you within a 10-minute drive of Akumal Beach, Grand Palladium White Sand Resort & Spa All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Serving Mexican cuisine, La Adelita is one of 5 restaurants and 2 swim-up bars. Other highlights at this all-inclusive property include 2 bars/lounges, a free kid's club, and a beach bar. Fellow travelers love the helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

English, Spanish

At a glance

Hotel size

  • 264 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Express check-in available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Children's games
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Archery
  • Mini golf
  • Hiking/biking trails
  • Segway rentals/tours
  • Kayaking
  • Boat tours
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Business center
  • 3 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 8 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • Fitness center
  • 6 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 5 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall

Accessibility

  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Magnifying mirror
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Day bed
  • Bed sheets provided

What to enjoy

  • Private indoor spa tub
  • Furnished balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Renovations and closures

The property will be renovating from August 26 2024 to December 15 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the property will make every effort to minimize noise and disturbance.

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Facility access costs USD 35 per person, per day. Facilities include a sauna and a spa.
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a security system and window guards on site.
This property accepts credit cards and cash.

Also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium White Sand Resort & Spa All Inclusive offer free cancellation for a full refund?
Yes, Grand Palladium White Sand Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Palladium White Sand Resort & Spa All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Grand Palladium White Sand Resort & Spa All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Palladium White Sand Resort & Spa All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Palladium White Sand Resort & Spa All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in is available.
What is there to do at Grand Palladium White Sand Resort & Spa All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Grand Palladium White Sand Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools, and a private beach, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Grand Palladium White Sand Resort & Spa All Inclusive?
Yes, there are 5 onsite restaurants, featuring Mexican cuisine.
Does Grand Palladium White Sand Resort & Spa All Inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub and a jetted bathtub.
Does Grand Palladium White Sand Resort & Spa All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Restaurant
Beach
Buffets
Booking
Drinks
Recreation
Water

What guests liked

  • The pools were super clean, fun, and peaceful, with plenty of activities or seclusion options. (8 reviews)
romieromieFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

7-night family trip
Verified Hotels.com guest review

2/10 Poor

There was a ton of mosquitos, the staff was rude at times and the bar tenders were definitely not qualified bartends aside from one person, there were a so many flies one day on the food that I feel they are negligent when it comes to sanitary conditions I would not recommend this resort.
Justin L, 4-night family trip
Verified Expedia guest review

6/10 Good

I drove to your property and the staff seem unfamiliar with people who drive their own vehicle on the property. It took over an hour for us to get clear directions on where to park and where to check in we even drove through areas of the property that were not meant for vehicles, based on the directions given by your staff. When we finally checked in and found our room, we decided to hang at the beach. We were approached several times by guys trying to sell products. This is the first resort I ever said I would never return to.
Monifa, 1-night family trip
Verified Expedia guest review

2/10 Poor

James, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Samaneh, 3-night trip
Verified Expedia guest review

8/10 Very good

We stayed at the White Sands for 5 days and very much enjoyed it. Here are the good and the bad: Drinks bad. There is no real juice on the property, neither at the bar or the buffet. Everything is a weird cheap tasting artificial "fruit" flavor. Best of the bunch was passion fruit, depending on who mixed it for you; it was passable in a margarita or mojito. On day 3, I gave up and just had seltzer with lime. The house red wine is pretty good. AC worked, but the room always felt damp. Food: mostly mediocre. We preferred the buffets because you could always find something that was good. Tacos and Mexican food were great. Hibachi station at the Hacienda was great, too. Fruit always delicious. Service generally better at the Dahlia. The only good restaurant we ate in was Sumptuori, whose beef seemed to be better quality than the buffets, and our chef Paulino was great. The Paisana and Portofino had good salads, but none of us liked our entrees. Meat was chewy and pastas tasted weird--the butter in brown gnocchi butter sage sauce was margarine, I think, and there was no sage. The filling in the ravioli not good. Tiramisu nice, though! Good: beautiful grounds, super nice staff, & immaculately clean pool at the White Sands. Loved the jungle paths from the WS to the Colonial. Lots of activities! We love archery with the fabulous Mafer, water aerobics with Miguel. and playing pickle ball as a family. The boys had a great scuba experience. We used the gym twice-very good!
Domenica, 5-night family trip
Verified Expedia guest review

6/10 Good

The location is amazing. The facilities are amazing. The spa is amazing. The people working there are amazing. The food / restaurants / bars / service and convenience are lackluster: (1) why do I need to sign multiple copies of forms to bill anything to the room (why can’t they use our bracelet key)? You can write down any room number and chicken scratch! (2) no top-shelf options for alcohol (at any price) (3) restaurants are all essentially the same back kitchen / bar with the same cookie cutter (Soviet) format. No seemingly natural juices. Coffee meh. No coffee shop. Open buffet times odd for a resort (why do I need to be racing to catch a meal)? (4) Limited options for kids and teens other than the pool/beach – why can’t they have a separate spa for families? (5) why am I waiting 15 minutes for a transport to the other lobby or room which is far away? Just didn’t feel the love.
Steven, 5-night family trip
Verified Expedia guest review

8/10 Very good

The property is clean and well maintained but the mosquitos owns the property
Fidel, 3-night family trip
Verified Expedia guest review

6/10 Good

Fazlia Khatoon, 6-night trip
Verified Expedia guest review

6/10 Good

mario, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Cameron, 2-night trip
Verified Hotels.com guest review

6/10 Good

Not Coming Back
This was our fourth stay at this resort, the last visit being 12 years ago when it was under its former management. It was SO much better then- the food, the service, everything. They've let the beach erode so much we spent 0 minutes on it, the sea weed was so thick there were no fish around, we used to snorkel there, not this time. So many of the things that used to be included in this "all inclusive" resort is now add on charges. Service at the food places was so bad one night I didn't even get my food, my wife and son got there's but mine never came out. Finding water to drink was hard. We brought our big cups thinking we could just fill them up at the bars and be good. Instead we had to go to lobby to ask for bottles of water. Point being, if we'd never been here before it would have been okay but because we used to get more value for our money we won't be coming back Oh, and yes, they've allowed some of the facilities fall apart while concentrating on trying to take over half the resort for the adults only part (TRS). The White Sand lobby smelled like sewage.
Emily, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Edward, 4-night trip
Verified Expedia guest review

4/10 Fair

Sadly the beaches were full of seaweed and no proper equipment to clear them. The employees tried but there was just too much, they needed skid steers, not rakes.. The lobby area had a disgusting raw sewage smell ...it was repulsive but nothing was done to ammend it. Its a shame because otherwise the resort was quite nice. I wouldn't go back to this particular resort. The TRS side was much better and even there the food was hit or miss.
Sarah, 7-night family trip
Verified Expedia guest review

4/10 Fair

Briana, 4-night trip
Verified Expedia guest review

6/10 Good

I've stayed at nicer resorts, which probably skews my perspective. Overall the property is just way too huge, but it helps that they have carts that take you all over. Beach is not kept well, and we found the smell around the property repulsive because of the ponds/lakes all around. However, there were many pools that weren't too busy and the buffet was okay.
Angie, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Sports bar food was nasty. I wished there was authentic Mexican food at the buffet station. I didn’t quite understand how certain shuttles picked you up or said they couldn’t take you to your destination.
Tiffany, 4-night family trip
Verified Expedia guest review

4/10 Fair

The locals were mean at times
servius, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Love everything. Thank you for your services.
Semion, 11-night family trip
Verified Expedia guest review

8/10 Very good

A very beautiful property! Air-conditioning was quite loud and fan bearings needed attention on air conditioner. Really enjoyed our stay but would’ve been nice if they recognized us as returned visitors to Grand Palladium. Had our daughters wedding here and for the most part, it was quite spectacular
George, 7-night family trip
Verified Expedia guest review

6/10 Good

Nice grounds, many great sports entities, many restaurant choices, but food is mediocre, Argentinian restaurant was the best!
Dmitriy, 7-night family trip
Verified Expedia guest review

6/10 Good

Joshua, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The place was Fantastic. Japanese restaurant was great.
Salvatore, 5-night family trip
Verified Expedia guest review

8/10 Very good

This resort is huge, you have access to three resorts in one. So you need to take buses around or walk a fair bit as it’s easy to get lost at first. Service was hit or miss. We had someone with severe allergies. Most restaurants will walk you through what you can and can’t eat. However we had bad service at the Thai restaurant as the server wouldn’t even listen to us or allow us to order for our kids off the adult menu. And a couple other similar situations at other restaurants. But they made up for that with the impeccable medical service. My son got really sick so we called the doctor In the middle of the night. She came right away. Helped with insurance and then sent him to the hospital. A few hours later upon arrival back there was a employee waiting to check in on my son, and three more calls throughout the day from the front desk checking in on his health. Overall the resort is nice! The white sands is a little out dated and needs some maintenance then other resorts are very nice. Great experience for kids and families.
Breonna Teresa, 7-night family trip
Verified Expedia guest review

8/10 Very good

Kerri Ann, 5-night trip
Verified Orbitz guest review