4/10 Fair
22 Nov 2024
Don’t do it
If you are traveling with friends, do NOT stay here. This place is very inconvenient and their website is not truthful. For breakfast and lunch, the only option is 2 dining halls with bad food.
-Have to walk to lobby every day to make dinner reservations at the concierge, can’t call
-can’t make multiple reservations for entire stay, only for the next day
-after hours buffet was disgusting
-AC only present in hotel rooms, not in restaurants/lobby/bar
-food was dry and salty, severely underseasoned
-ice cream scoop was in dirty water
-App doesn’t work
-some outlets didn’t work in room
-use the same plastic cups for everything
-orange juice smelled like a fart and made us sick
-wifi doesn’t work
-charge for room service that we didn’t know about
-room service took an hour
-have to call room service number multiple times before it goes through
-Bathroom stall doors didn’t lock
-constant knocking sound on room door
-lobby roof leaks when it rains
-moldy ceiling
-rude waitress at steakhouse didn’t even acknowledge our friend
-worker mopped over my friends feet
-coffee shop was closed at 8:30am
-bathroom smells like sulphur dioxide
-no Mexican music, all acoustic covers of American songs
-have to turn in room key and towel card or you get charged at check out
-conflicting info about when concierge closes
-mirror in room has paint splattered on it
-umbrella only in some rooms
-no swim up bar
-animals (cats, cottis, raccoons) in dining hall
-housekeeping popped our bday balloons
Marissa
Marissa, 3-night trip with friends
Verified Hotels.com guest review
