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Xperience Tulum Hotel

4.5 star property
Luxury hotel in Tulum City Center with 2 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Xperience Tulum Hotel

Exterior
Interior detail
View from room
Flat-screen TV, Netflix, streaming services
Minibar, in-room safe, blackout drapes, free WiFi

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • Gym
    Gym
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Beach club nearby
  • Beach towels
  • Waterslide
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Babysitting (surcharge)
  • Cookware, dishware, and utensils
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Apartment, 1 Bedroom

Minibar, in-room safe, blackout drapes, free WiFi

Deluxe Apartment, 1 Bedroom

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Microwave
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Studio Suite

Flat-screen TV, Netflix, streaming services

Premium Studio Suite

Highlights

Private pool
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Exclusive Apartment

Exclusive Apartment

Exclusive Apartment

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Rainfall showerhead
2 bathrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Microwave
  • Sleeps 2
  • 1 King Bed

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Reception

Bakal Tulum By Lockey

Pool
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9.6 out of 10, Exceptional, (11)
The price is CA $105
CA $160 total
includes taxes & fees
Nov 29 - Nov 30
Bakal Tulum By Lockey
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About the area

Map
Calle 8 Lote 4 Mza 22 Zona 1, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 3.9 km
  • Gran Cenote - 6 min drive - 6.1 km
  • Tulum Mayan Ruins - 9 min drive - 5.4 km
  • Tulum Beach - 12 min drive - 6.1 km
  • Playa Paraiso - 18 min drive - 7.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive
  • Cancun Intl. Airport (CUN) - 98 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Sukhothai - ‬9 min walk
  • ‪Asian Bodega - ‬9 min walk
  • ‪El Camello Jr - ‬7 min walk
  • ‪El Tio - ‬8 min walk
  • ‪Vaivén - ‬10 min walk

About this property

Xperience Tulum Hotel

When you stay at Xperience Tulum Hotel, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can visit the spa to be pampered with deep-tissue massages, facials, or body scrubs, and JUICEBOX, one of 2 restaurants, serves breakfast and lunch. There's an outdoor pool and a bar/lounge, and in-room conveniences at this luxurious hotel include refrigerators and microwaves.

Languages

English, Spanish

At a glance

Hotel size

  • 25 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Contactless check-in available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • You will be asked to provide the property with a copy of your passport after booking

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free secured onsite self parking
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Waterslide
  • Childcare in room (surcharge)

What to do

  • Beach club nearby (surcharge)
  • Beach nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Beach towels
  • Bike storage
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 100
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • 24-hour pool access
  • Massage/treatment rooms
  • Waterslide
  • Mediterranean architecture

Room amenities

Be entertained

  • Flat-screen television
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Soap and shampoo
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils
  • Blender

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The Healing Spot has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

JUICEBOX - Overlooking the pool and garden, this delicatessen serves breakfast, brunch, and lunch. Guests can enjoy alfresco dining (weather permitting).
Tikka - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 200 to 450 for adults, and MXN 200 to 400 for children
  • Airport shuttle service is offered for an extra charge of MXN 2500 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 18 costs MXN 200 (one-way)

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Xperience Tulum Hotel Hotel
Xperience Tulum Hotel Tulum
Xperience Tulum Hotel Hotel Tulum

Frequently asked questions

Does Xperience Tulum Hotel offer free cancellation for a full refund?
Yes, Xperience Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Xperience Tulum Hotel?
Yes, there's an outdoor pool. Guests have 24-hour pool access.
Are pets allowed at Xperience Tulum Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Xperience Tulum Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Xperience Tulum Hotel?
Yes, an airport shuttle is available. The charge is MXN 2500 per vehicle one-way.
What are the check-in and check-out times at Xperience Tulum Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Xperience Tulum Hotel and nearby?
Have fun with nearby activities like boat tours, fishing, and hiking. Additional recreation nearby includes spelunking and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Xperience Tulum Hotel also has a waterslide and a fitness center, as well as spa services and a garden.
Are there restaurants at or near Xperience Tulum Hotel?
Yes, there are 2 onsite restaurants, featuring alfresco dining, Italian cuisine, and garden views.
What's the area around Xperience Tulum Hotel like?
Xperience Tulum Hotel is in Tulum City Center, a short 20-minute walk from Dos Aguas Park.

Xperience Tulum Hotel Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Poor

horrible
Brenda, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Shameful
This was a nice enough hotel, but mid-way through my stay, all of the guests were evacuated to a different hotel. Apparently, the hotel went out of business. This closure was planned, but it did not stop Hotels.com or the hotel from making the reservation, beyond the date of closure, and collecting my money. The transfer to the new hotel, under the same management, was arduous. The new hotel demanded that I leave my passport with them as a deposit! I traveled back and forth from the old hotel to complain and they waived this arbitrary requirement in light of my "inconvenience." The new hotel had a faulty A/C. Moreover, walking into town required walking down dirt roads through a shanty town. The management and Hotels.com should be ashamed.
Stewart, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

This was such a beautiful property to stay at. Will definitely recommend it.
Bukky, 5-night trip
Verified Expedia guest review

8/10 Very good

Mihaela, 2-night trip
Verified Expedia guest review

4/10 Fair

The hotel was beautiful. The staff were all friendly and helpful. I love that the room had a full fridge and kitchen and all the amenities for cooking as an option. Unfortunately, everyday something went missing. Bringing it up to the concierge solved nothing as the stealing got worse. First day, they cleaned the room they stole my charger. Second day, an entire pack of pads. Third day, they stole my lotion. These are all replaceable but it's the principle. I didn't want them cleaning the room the first night and I put the sign to not clean the room but its windy outside so the sign that I hung on the doorknob was pointless because it flaps in every direction. Thankfully I was smart enough to not bring any valuables with me on this trip. The lotion and pads were in my bookbag so they definitely went through my belongings. I will never come back here regardless of how beautiful this place looks. And to add one more thing, at night you hear everything. If people downstairs are having a good time with their friends, you're guaranteed to hear the music, screaming, laughter and talking. You hear it all. I would've given it 4 stars if it weren't for the stealing.
Sheila, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was amazing! Staff 10/10 I'd definitely recommend hotel!!!!!
rhonda, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

The people for hotel they are super, Friendly’s
Samuel, 5-night family trip
Verified Expedia guest review

8/10 Very good

Great location. Staff was really good at answering questions and meeting needs. Only issue experienced was the smell of the bathroom which was easily resolved by keeping the door closed.
Dalila, 4-night family trip
Verified CheapTickets guest review

10/10 Exceptional

We stayed in a two level apartment looking over the pool and entrance. The air conditioning and wifi worked well. They have a restaurant on site during the day and some brick oven pizza at night; if you don’t feel like leaving the hotel. It’s close to two gas stations and in a great spot to walk into town. The staff was bilingual and a lot of help. My daughter forgot her stuffed elephant and they held onto it for over 4 days until I could come back and get it.
Taylor, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great staff, location, price, food, and much more. I cant say enough good things about this hotel. I highly recommend - it's my favorite place I've ever stayed.
Andrew, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Julieta, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Verified Expedia guest review

10/10 Exceptional

Cihat Hilmi, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Leslie, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Eunice, 4-night trip
Verified Expedia guest review

8/10 Very good

I highly recommend this place especially if you want an economical way without compromising comfort to stay in Tulum. The grounds were gorgeous, the hotel rooms were optimal. Each room has refrigerator, stove, dishes, sink etc. the patios outside of the room was lovely with seating and tables for relaxing. Concierge was very pleasant and knowledgeable. The amenities are minimal. No wash cloths available even upon request. The room has one small rack for clothing storage. Bathroom counters are minimal. The shower was not very convenient. No shelves or place for soap, razors, shampoo etc. also I wish there were more hooks to hang towels and bathingsuits. Tv was modern with streaming capabilities. There are not USB plug ins. Make sure you have your charging block. Rent scooters cabs can be pricey. The public beaches are great and inexpensive as far as food and beach beds are concerned. My only real gripe about the hotel was the noise levels. Young kids were in the pool at 6:45 am. Not sure how I felt about that given we were asked to keep it down at night due to the families on the property. I think the same courtesy should have been extended to those without families in the am. I would have loved an hour or two more to sleep. Other than that the hotel was great and I will be back!
Emily, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful property, really enjoyed my stay, will definitely be back. It’s at the very very end of the strip and there’s a police station on the corner. My husband and i would walk to the strip to get food which i would recommend if you don’t mind walking, depending on where you want to go. But 10/10 highly recommend
Maryory, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay in this new-era glass construction with an ecofriendly environment - don’t miss a wonderful breakfast with haute cuisine for healthy food
Jean Pierre, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Javier, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I really enjoyed my stay with my family at Xperience Tulum. This hotel is a beauty. Our condo was luxurious and clean. The only draw was they didn’t let us check in before 3pm, even though I reached out several times to let them know we will be arriving early and would appreciate a early check in, due to my mother being sick and needing rest after a long trip. I plan on coming back and staying here soon!
Michelle Andrea, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Entering the property is very inviting. An easiness as you walk in. Room was immaculate clean. Great view from the balcony. Really enjoy my stay. Would highly recommended to family & friends.
Rafael, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Adrien, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Maria Mayela, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Do not stay here if you want to be treated faily and accommodated for property not being cleaned and staff stealing from you!
Kevin, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Elexis, 2-night trip
Verified Hotels.com guest review