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The Royal Haciendas All Inclusive

4.0 star property
Playa del Carmen beachfront property with 5 restaurants and spa

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Photo gallery for The Royal Haciendas All Inclusive

Exterior
Aerial view
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
In the heart of Grand Coral, The Royal Haciendas All Inclusive offers a luxurious retreat. Bask in the sun on white sandy beaches, unwind with yoga classes at the health club or indulge in a rejuvenating spa treatment. With 5 on-site restaurants and multiple poolside bars to choose from, you'll have plenty of options to make your stay unforgettable.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 poolside bars
  • 3 bars/lounges
  • Full-service spa
  • 6 outdoor pools and 4 hot tubs
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Free use of bicycles

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Microwave
The current price is CA $338
CA $413 total
includes taxes & fees
May 27 - May 28

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
  • Beach view
  • 97 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillowtop beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
  • Beach view
  • 134 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Junior Suite Beachfront

Pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite Beachfront

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
HDTV
  • Beach view
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
HDTV
  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
  • Ocean view
  • 97 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Run of the House

Pillowtop beds, in-room safe, individually decorated

Run of the House

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
HDTV
Ceiling fan
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

Pillowtop beds, in-room safe, individually decorated

Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
  • Ocean view
  • 134 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds
Aerial view

Occidental at Xcaret Destination - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.2 out of 10, Very good, 4,195 reviews
The price is CA $252
CA $309 total
includes taxes & fees
May 28 - May 29
Occidental at Xcaret Destination - All Inclusive
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Gran Coyote Golf - 8 min drive - 4.7 km
  • Mamitas Beach - 13 min drive - 9.6 km
  • Quinta Avenida - 13 min drive - 9.8 km
  • Playa del Carmen Main Beach - 13 min drive - 9.8 km
  • Punta Esmeralda Beach - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km

Restaurants

  • ‪The Fives Plaza - ‬5 min drive
  • ‪La Laguna - ‬14 min walk
  • ‪Arezzo - ‬5 min drive
  • ‪Breeze Pool Bar - ‬5 min drive
  • ‪Lizards Pool Bar & Terrace - ‬5 min drive

About this property

The Royal Haciendas All Inclusive

At The Royal Haciendas All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be within a 15-minute drive of Quinta Avenida. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Kinokó, one of 5 restaurants, offers garden views and serves dinner. Other highlights at this all-inclusive property include 2 poolside bars, a free kid's club, and a health club. The pool and helpful staff get great marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 252 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Minimum check-in age: 25
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
    • The credit card used to book the reservation must be presented by the cardholder at check-in.
    • Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 25
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite valet parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Kayaking
  • Sailing
  • Snorkeling
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 18 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 6 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 4 hot tubs
  • 2 outdoor tennis courts
  • Sauna
  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • 43-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Recycling
  • Mobile key entry
  • Cleaning supplies

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.

Dining

Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 300.00 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.87 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge of USD 600 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

Frequently asked questions

Does The Royal Haciendas All Inclusive offer free cancellation for a full refund?

Yes, The Royal Haciendas All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Royal Haciendas All Inclusive?

Yes, there are 6 outdoor pools and a children's pool.

Are pets allowed at The Royal Haciendas All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Royal Haciendas All Inclusive?

Yes, there's free valet parking.

What are the check-in and check-out times at The Royal Haciendas All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge of USD 600 (subject to availability). Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at The Royal Haciendas All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.

What is there to do at The Royal Haciendas All Inclusive and nearby?

Have fun with onsite activities like kayaking, sailing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa and soothe your senses in one of the 4 hot tubs. The Royal Haciendas All Inclusive also has 2 poolside bars, 3 bars, and a sauna, as well as a Turkish bath, an arcade, and a garden.

Are there restaurants at or near The Royal Haciendas All Inclusive?

Yes, there are 5 onsite restaurants, featuring beachfront dining, Asian cuisine, and garden views.

Does The Royal Haciendas All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around The Royal Haciendas All Inclusive like?

The Royal Haciendas All Inclusive is in Corasol, a short 11-minute walk from Chun-Zumbul (diving site). Travelers say that the property is in a great location.

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Reviews

8.6

Excellent

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Beach
Restaurant
Booking
Buffets
Family friendly
Children
Recreation

What guests liked

  • The pools were perfect for kids, clean, and numerous with great temperature and lounge chair availability. (105 reviews)
  • The spa was top-notch, with great staff and excellent massages, including a favorite underground spa experience. (9 reviews)
  • The gym was fantastic and clean with welcoming and friendly staff. (3 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Mallory, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kristi, 7-night family trip
Verified Hotels.com guest review

4/10 Fair

I would not recommend

It is certainly a beautiful property, and the staff was friendly. Unfortunately there were a lot of negatives to our experience. They assign you a concierge which sells you on a quote un-quote quick presentation. They then try to shove their time share down your throat. My wife wasn't feeling well that day, but they did everything possible to block her from leaving, in turn we missed our excursion that day. My wife and I both got sick to our stomachs from the buffet; my wife on Tuesday and myself on Thursday, so the majority of the 5 days we were there, we weren't feeling well. Also when they say all inclusive, there is a caveat to that. If you want any premium alcohol, there is an up-charge for that. At their steak and seafood restaurant, the nice steaks or seafoods are an up-charge as well. The Asian restaurant we couldn't even get into, because they were booked 3 days straight. So we ended up just eating outside of the hotel most of the time. What we did like was the Mexican people, culture, history, excursions, cuisine, etc.
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect for the whole family

We have stayed at many all-iclusives in this area and this was by far our favorite. It depends on what your going for but for our family with three generations it was perfect. Something for everyone from Grandpa to Grandson. The food was also the best from all our experiences. We hope to come back.
Jeffrey, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing all inclusive stay! People so nice and property is clean and beautiful. Lot of activities and shows! I will definitely revisit Only downside is the beach who was eroded in past years but they started rebuilding it.
MOUNIR ABOU, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Rooms were nice. Food was good. Oscar and Emiliano were great at buffet along with Eduardo and Leo at La Rotonda. Would definitely come back.
Justin, 5-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful Mexican style building and decor, clean and the yard/gardens were lovely! Only thing that was disappointing was the beach as it’s still not cleaned up from the hurricane and the pics showed clean white sand.
Brooke, 6-night trip
Verified Expedia guest review

6/10 Good

A lot of beach erosion, which is no one's fault but the website should reflect this. The hotel photos showing the beach is incorrect, you cannot walk around the restaurant out the front, the base of the restaurant is in the ocean. You cannot swim at this beach as erosion has taken away the sand and old trees, roots and branches are sticking up out of the sand. Food variety was good although not used to just ONE chef making breakfast egg orders, so a long queue. Also, you had to ask your server for bacon as no trays of bacon at the buffet. Servers everywhere were excellent, friendly and would remember where you sat, what your room number was and what previous orders you had the day before, fabulous! Did NOT like the room bed configuration, two double beds. Not queens, but doubles. With a 6'2" long husband, I couldn't fit in the bed with him so we slept in the two separate beds. Sad when we were there for his birthday. Housekeeping was great, clean, tidy and neat rooms each day. Location great as you could hire hotel bicycles (free) and ride 10-12mins to the popular 5th Avenue shops. Disappointed with the Concierge as I asked him two days prior to make a reservation for my husband's 60th birthday dinner for four. We dressed up, went to the restaurant, no reservation, not even a spare table for us. Checked with Concierge and he had the cheek to say we hadn't asked him to make a booking - really???!!! Don't think we will come back again.
Melinda, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hector the activity director has a great personality and a wonderful fanny pack!
Chris, 7-night family trip
Verified Expedia guest review

6/10 Good

The staff were top notch If you’re not a Hotel “Member” don’t expect to get into the a la cart restaurants. They get first choice. Didn’t like that. Should be available to everyone first come first serve Hopefully the beach will be restored soon
Kim Faye, 11-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great pools and kids actives
Matthew, 7-night family trip
Verified Expedia guest review

6/10 Good

Two things out of the hotels control limited the opportunity for this to be a great vacation. The beach is worse than I've ever experienced (has been for at least 5 years from what I heard) and the weather which featured liquid sunshine or clouds the entire time we were there. Natael and the show cooking staff were an amazing server for many meals but the rest of the wait staff was subpar. Housekeeping was nonexistent and overall was lacking in comparison to other hotels like the Royal Sands where this hotel was supposed to be an upgrade to stay at. Unfortunately unlikely to return unless some major changes are made
Betty, 5-night family trip
Verified Expedia guest review

4/10 Fair

The property is nice however getting reservations for the restaurants is a hassle. Our check in was terrible. The agent (Susana) wasnt helpful and didnt tell us anything about the resort. We had to figure it ourselves which was very unpleasant. Definitely not coming back AGAIN!!!
Avnil, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Zackary Raymond, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Sajib, 4-night trip
Verified Expedia guest review

8/10 Very good

Luis Alejandro, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Overall a very nice stay. The only drawback was the not having a nice beach, which has eroded a lot.
Amarendra Kumar, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Deborah, 10-night trip
Verified Expedia guest review

8/10 Very good

Property is a bit dated, but staff is nice. Rooms are big and beds are comfortable. Time share sellers are somewhat intense, but entertainment is nice, also for the kids. Pool could be warmer and jacuzzi is absolutely not a jacuzzi (just another cold Pool). Food is ok. Weird mix, no fruit or very little mornings, a bit more in the afternoon. Usually good taste, but servers were a bit disorganized. Pool palapa ended up being the fastest, nicest service.
Ninon, 4-night family trip
Verified Expedia guest review

6/10 Good

We expected a beach and ocean access. There was no beach and poor ocean access.
Jessica Mae, 6-night family trip
Verified Expedia guest review

6/10 Good

The property was very clean, staff very helpful and accommodating. The beach was horrible. They barely had any beach on their property.
Jennifer, 5-night trip
Verified Expedia guest review

4/10 Fair

The resort was very clean. The beach was terrible. The food, limited selection of authentic Mexican cuisine.
Michelle, 13-night family trip
Verified Expedia guest review

10/10 Exceptional

Has all that you'll need.
Jony, 6-night family trip
Verified Expedia guest review

8/10 Very good

Rachel Evelyn, 7-night trip
Verified Expedia guest review

10/10 Exceptional

This place is a GEM!
Robert, 6-night family trip
Verified Expedia guest review