On the coast, Hotel Casa HX - Adults Only offers a serene retreat with a rooftop pool and sun-kissed loungers. Treat yourself to rejuvenating spa services or indulge in breakfast at Roof Top HX while taking in breathtaking ocean views. The hotel’s attentive multilingual staff and bike rentals are just some of the perks that have left guests feeling satisfied.
Av Pedro Joaquín Coldwell Predio 006, Manzana 0115, Zona 002, Lázaro Cárdenas, Isla Holbox, QROO, 77310
What's nearby
Bioluminescence Beach - 5 min walk - 0.5 km
Punta Coco - 6 min walk - 0.6 km
Holbox Beach - 10 min walk - 0.9 km
Holbox Baseball Park - 19 min walk - 1.7 km
Holbox Ferry - 4 min drive - 2.1 km
Getting around
Cancun Intl. Airport (CUN) - 46.6 miles/75 km
Airport shuttle (surcharge)
Restaurants
The Hot Corner's Bar - 4 min drive
Carolinda Beach Club - 11 min walk
Zomay Beach Bar - 19 min walk
Painapol - 4 min drive
Casa Alebrije - 4 min drive
About this property
Hotel Casa HX - Adults Only
Hotel Casa HX - Adults Only features a rooftop terrace and puts you within a 15-minute walk of Holbox Beach. You can indulge in deep-tissue massages or facials, then grab a bite to eat at the restaurant. Other features of this Mediterranean hotel include an outdoor pool, a poolside bar, and a snack bar/deli. Fellow travelers say great things about the helpful staff.
Languages
English, Spanish
At a glance
DONE
Hotel size
19 rooms
Arranged over 4 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
DONE
Transfers
Airport shuttle from 8:00 AM to 7:00 PM*
DONE
Other information
Smoke-free property
Caters to adults only
Property amenities
Food and drink
Restaurant
Bar/lounge
Poolside bar
Private dining
Snack bar/deli
What to do
Beach nearby
Whale-watching nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Luggage storage
Wedding services
Multilingual staff
Bicycle rentals
Pool loungers
Pool umbrellas
Facilities
2 buildings/towers
Built in 2019
Safe-deposit box at front desk
Rooftop terrace
Garden
Television in common areas
Mosquito nets
An outdoor pool
Mediterranean architecture
Accessibility
Tile flooring in public areas
Room amenities
Home comfort
Air conditioning
Ceiling fan
Minibar
Bathrobes
Iron/ironing board (on request)
Sleep well
Pillow menu
Blackout drapes/curtains
Turndown service
Premium bedding
What to enjoy
In-room massage
Individually decorated
Freshen up
Private bathroom
Free toiletries
Towels
Toilet paper
Stay connected
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Access via exterior corridors
Special features
Dining
Roof Top HX - This rooftop bar serves breakfast and lunch.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of USD 250 per vehicle (one-way)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Also known as
Casa HX Hotel Isla Holbox
Casa HX Hotel
Casa HX Isla Holbox
Casa HX
Hotel Casa HX
Casa Hx Isla Holbox
Hotel Casa HX Adults Only
Casa HX Optional All Inclusive
Hotel Casa HX - Adults Only Hotel
Frequently asked questions
Does Hotel Casa HX - Adults Only offer free cancellation for a full refund?
Yes, Hotel Casa HX - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Casa HX - Adults Only?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Hotel Casa HX - Adults Only?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Casa HX - Adults Only?
Sorry, there's no onsite parking at Hotel Casa HX - Adults Only.
Is airport shuttle service offered by Hotel Casa HX - Adults Only?
Yes, an airport shuttle is available from 8:00 AM to 7:00 PM on request. The charge is USD 250 per vehicle one-way.
What are the check-in and check-out times at Hotel Casa HX - Adults Only?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Hotel Casa HX - Adults Only and nearby?
Hotel Casa HX - Adults Only has an outdoor pool and a garden.
Are there restaurants at or near Hotel Casa HX - Adults Only?
Yes, there's an onsite restaurant, Roof Top HX.
What's the area around Hotel Casa HX - Adults Only like?
Hotel Casa HX - Adults Only is a short 11-minute walk from Holbox Beach and 5 minutes' walk from Bioluminescence Beach.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Popular mentions
Service staff
Room
Food
Beach
Location
Towns
Islands
Breakfast
Shopping center
Taxi
What guests liked
The pool was a highlight, with many guests enjoying its private and plunge pool options. (4 reviews)
Breakfast was a highlight, offering a variety of options and delicious choices. (4 reviews)
The property is within walking distance to beautiful beaches, offering a convenient and enjoyable beach experience. (4 reviews)
From real guest reviews summarized by AI.
Reviews
10/10
Really nice facilities, lovely design touches, and the people working there was really friendly and helpful!
Douglas
9-night trip with friends
10/10
Laurie-Anne
9-night trip
10/10
It’s was peaceful and the staff is excellent!!
carol
3-night trip
10/10
The property is lovely and the staff is excellent. Daniel and Betty are both personable, and helpful.
Casa HX is a lovely and unique property with an interesting layout. Our room was clean, modern, and comfortable. It lives up to the pictures on the website. Some minor repair work was needed in places, but these are smalls details.
Commuting to and from the hotel was a small issue due to the distance from downtown. To counter this, local taxis have a transparent rate structure which is affordable. We also walked the distance (25 minutes) without feeling unsafe day or night. I would suggest that you bring a flashlight.
Tania Carmen
9-night romance trip
10/10
fantastic great staff
Todd
11-night trip
8/10
Very nice property and facility. A little bit far from everything. Although the unit had a kitchenette it did not have any kitchen items stocked
Rob
10-night family trip
8/10
Property was great!. Stuff not too good!. They were kind of rude and also trying to charge for stuff.
Alejandro
3-night family trip
10/10
Very nice place to stay. Could not ask for better staff
Elijah
2-night romance trip
10/10
Very nice place and staff was great and helpful
francisco
1-night trip
10/10
Food and relaxing atmosphere
Gilberto
2-night romance trip
10/10
.
Gregory
3-night romance trip
10/10
The manager, Anaiza was truly amazing.. She was very helpful the four days we stayed there.. I gladly would recommend anyone to stay at this hotel..
Teodoro
4-night trip
4/10
Vanessa
3-night trip
10/10
Amy
5-night trip
2/10
Horrible experience. I booked this hotel specifically as they advertised a jacuzzi room. When we arrived the jaccuzi would not heat and only had cold water, and it leaked all over. When we told the front desk of the issue they sent the handyman to resolve the issue. Hey told me the prior guests had an issue as well. The part was ordered to fix it, but it was not expected for at least 50 days. I would not have stayed here knowing that. I was forced to pack up everything and move to another hotel across the island that had this feature as I wanted to use the jacuzzi on my trip. My issue is that the hotel knows there is a problem and still advertises this room. The hotel is not ideally located - its a bit off the beach and somewhat secluded. Originally the staff was great until they learned I was leaving. Then attitudes changed. My review would have been slightly different if they staff was a bit more friendly when they caused an inconvenience and were not helpful or even kind about correcting their false advertising and mistake. I would recommend a different hotel
ian
7-night romance trip
2/10
We booked here because of all the wonderful reviews. This was suppose to be our honeymoon vacation. It was a literal nightmare.. when we got here, no taxi wanted to take us to our hotel because of the location and how flooded it was. Which I understand but our hotel never informed us of this situation and as a business point of view that’s was wrong. Also once we finally arrived there was no electricity or water. We decided to stick it out due to us not being able to do anything about it. When we woke up the next day we went and asked for a taxi to come. They stated no taxi would come due to flooding. We decided it wasn’t much of a walk so we walked all the way from our hotel to the center and back for 3 days. I have literal blisters all over my feet from how terrible it was but it was the only way to go and get snacks or drinks. And no matter where you go it’s flooded. The hot water went out while my husband had shampoo on his head and didn’t come back until 20-30 minutes later. Also I asked for our money back for the last two days since there was literally no way we could stay one more day in this and they replied with Hello Esmeralda, unfortunately your stay coincided with one of the worst storms we have had in Holbox for more than 6 years, it was national news, we are very sorry for this situation, and we hope to be able to welcome you.. Just know if there’s any chance of rain at all taxis will absolutely not come this way and more than likely everything will be flooded.
Esmeralda
5-night romance trip
2/10
Few things—this hotel is located in the middle of nowhere and everything is inaccessible without taking a taxi, which ends up pretty expensive. Second, we paid quiet a bit of a premium for the room with the hot tub but here's the kicker.... their rooms don't get hot water for more than a few minutes. That means that you can't fill up the hot tub with hot water... The lack of hot water was called into attention of the staff multiple times but they refused to do anything about it. In fact, they just told me "nobody else has complained about hot water". The receptionist was also useless ; we asked for recommendations about several things and she didn't seem to know anything.This hotel is a waste of money and you should avoid it at all costs.
Ahsan
3-night romance trip
10/10
Beautiful property tucked away from the center of town. We enjoyed our stay!
Katelyn
2-night romance trip
8/10
Nice property and very friendly staff. The food was ok but a little overpriced. Poor infrastructure makes the location hard to get to and when it rains, you’re sort of stuck unless you want to trudge thru dozens of muddy foot deep mud puddles. Taxis charge a premium to service you out there which makes complete sense but makes excursions a bit pricey.
Tracey
5-night romance trip
4/10
The best thing about our stay was the breakfast: fresh fruit and juice plus the BEST chiliquiles. Not much else was as expected. We had no hot water the last 2 days of our stay. We found a scorpion in our room and they wouldn't help us remove it. Our plunge pool was only turned on the first day of our stay so we couldn't use it. Everytime we returned to the room I had to clean up lizard mess. But the problem is that there was a pile of lizard mess accumulating behind the toilet which shows a complete lack of thorough cleaning. They ran out of clean pool towels and wouldn't even give us a bath towel to use by the pool. Would NEVER stay here again.
Shannon
3-night romance trip
10/10
Andrei
1-night trip
10/10
Everything was very nice and relax, breakfast had a different option every morning, and delicious.
Unfortunately, because the general conditions of the island, the access for the beach is difficult when you are walking due to all the water holes around
Mariana
4-night romance trip
10/10
We LOVED our stay at HX! Restaurants on site, amazing beaches within walking distance, and a great place to see the bioluminescence!
The room was quiet and beautiful and the AC was a lifesaver! Staff was super friendly and accommodating. We had no complaints. Highly recommend!
Colinda
1-night romance trip
10/10
We had our baby moon here and it was perfect because it was quiet which is what we were looking for. The property was pretty and the vibe was perfect but the number one thing that made this hotel stand out was the staff. Every staff member I encountered was friendly and helpful. If I had to complain about one thing it would be that our AC was would drip from the condensation which wouldn’t matter except it was directly over the headboard so we’d feel a little droplet here and there nothing that stopped us from being able to sleep. It was great being so close to Punta Coco beach.