Guests
All properties in Xpu-Ha, Quintana Roo, Mexico

Barceló Maya Palace - All Inclusive, Xpu-Ha

Upscale beachfront property with water park, near Xpu-ha Beach

  • Free buffet breakfast, free WiFi in lobby, and free parking
From
$287 CAD

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Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, 77750, QROO, Mexico
8.8.Fabulous.
  • food was good. Very hard working staff in restaurant cooking. Very clean outdoors.

    Mar. 5, 2020

  • Very good all around resort. Loved food, beach, pool activities, room.. only thing…

    Feb. 8, 2020

See all 1,228 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 756 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On a private beach
  • Xpu-ha Beach - 32 min walk
  • Ecopark Kantun Chi - 15 min walk
  • Cenote Cristalino - 19 min walk
  • Puerto Aventuras Golf Club - 27 min walk
  • Chikinha Cenote - 34 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Room
  • Junior Suite, Oceanfront (Premium Level)
  • Junior Suite, Pool View (Premium Level)

Location

Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, 77750, QROO, Mexico
  • On a private beach
  • Xpu-ha Beach - 32 min walk
  • Ecopark Kantun Chi - 15 min walk

What’s around

Landmarks

  • On a private beach
  • Xpu-ha Beach - 32 min walk
  • Ecopark Kantun Chi - 15 min walk
  • Cenote Cristalino - 19 min walk
  • Puerto Aventuras Golf Club - 27 min walk
  • Chikinha Cenote - 34 min walk
  • Puerto Aventuras Marina - 34 min walk
  • CEDAM Museum - 35 min walk
  • Oasis Beach - 44 min walk
  • Kantenah Lagoon - 2.4 mi / 3.9 km
  • Chac Mol Cenote - 2.9 mi / 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 69 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 756 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-6:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. An airport shuttle service (surcharge) is available on request.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Ecotours nearby
  • Sailing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 2350
  • Conference space size (meters) - 218

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Closed-captioned TV

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to onsite nightclubs
  • Theme parties

Not included
  • Use of golf cart
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Mirador - This buffet restaurant specializes in international cuisine.

La Hacienda - This buffet restaurant specializes in Mexican cuisine.

Rodizio - This restaurant specializes in Brazilian cuisine.

Brasserie - This restaurant specializes in French cuisine.

Caribe - This restaurant specializes in Caribbean cuisine.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water park access (surcharge)

Nearby

  • Ecotours nearby
  • Sailing nearby

Small print

Also known as

  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Palace Barcelo
  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barcelo Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barcelo Maya Palace Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property
  • Barceló Maya Inclusive XpuHa
  • Barcelo Maya Inclusive Xpu Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barceló Maya Palace - All Inclusive Xpu-Ha
  • Barceló Maya Palace - All Inclusive All-inclusive property
  • Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Inclusive XpuHa
  • Maya Palace Barcelo
  • Maya Palace Deluxe All Inclusive

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 123 per vehicle (one-way)

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Sanitation services: USD 1.5 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Barceló Maya Palace - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 6:00 PM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 6 onsite restaurants, featuring international cuisine. Nearby restaurants include La Caleta (2.1 mi), Restaurant Latitude 20 (2.2 mi), and Ayami Restaurante Japones (2.3 mi).
  • Yes, an airport shuttle is available. The charge is USD 123 per vehicle one-way.
  • Have fun with onsite activities like kayaking, snorkeling, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Barceló Maya Palace - All Inclusive also has 2 poolside bars, 4 bars, and a nightclub, as well as a private beach, a sauna, and a Turkish bath.
8.8.Fabulous.
  • 8.0.Very Good

    We asked for the Michoan and were given the Oaxaca. Very noisy in the room above us and the room was extremely musty smelling with mold in the tiles. Needs to be deep cleaned. TV exploded the first night....took three phone calls and a trip to the front desk to have it replaced. Otherwise enjoyed our stay.

    7 night romance trip, Jan. 30, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect hotel - will go back for sure. Quite rooms great beach for snorkelling good food Highly recommend

    Rox, 6 night romance trip, Jan. 26, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Beach, pools and snorkeling off the beach is amazing. Resort was very busy - long waits and no dining available.

    5 night family trip, Dec. 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Enormous bed, so comfy. Wonderful bathroom, with rainfall showerhead and big towels. The staff are so gracious and helpful everywhere. This truly is a resort to go to escape and relax. They have some fantastic shows in the evening. Maybe put some firmer pillows in the room...

    Catherine, 7 night family trip, Dec. 22, 2019

    Verified Expedia guest review

  • 6.0.Good

    Average experience.

    Average experience compared with other GT resorts. Was expecting more.

    Isael, 3 night family trip, Dec. 19, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    No free WiFi on the site. The restaurants were good but the buffet average. No umbrellas on the beach but nice big pool.

    7 night family trip, Nov. 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    We are repeat customers so there is alot to like about this resort. The ocean, beach and pools are amazing. Love the wide selection of food and a la carte restaurants. Checking in process does need to be improved. It is very slow and after a long journey, very hot and unpleasant. Hoping that technology will improve over time.

    Brenda, 7 night romance trip, Nov. 2, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    We had a great vacation at the Barcelo Palace. I would recommend this resort if you have family!!

    7 night family trip, Oct. 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Barceló Maya Palace Vacation

    Very nice place!

    Michael, 7 night trip, Sep. 3, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Barcelo group is big enough and they let us use all facilities in their sister hotels. All facilities are connected by the beach, I don’t recommend taking the longer free shuttle. Staff was friendly during our stay and they were quick in addressing room issues we had. It was a hassle that we didn’t the room we requested for and had to change room the next day, when we were told to go to a room that someone else has booked, there goes another room swap. We were finally settled in a room with ants ( there are everywhere in Mexico). They weren’t in an area we used often, so we gave up in changing another room. Overall, we were pleased with facilities.

    J, 7 night trip with friends, Aug. 4, 2019

    Verified Expedia guest review

See all 1,228 reviews