2/10 Poor
23 Dec 2024
Mucho disappointment.
After four years of working very hard, it is safe to say we were very excited to finally treat ourselves to a vacation. Although there were some questionable reviews, the advertisement and overall amenities made grand Sirenis appear to have everything we were hoping for and more. Immediately, upon arrival we discover the hotel oversold many rooms and there were over 100 people in the lobby who had been waiting for over four hours to either talk to a manager or at least be given somewhere to stay with their families. This all happening at 11 o’clock at night. By then there was no food open or available other than french fries or hotdogs that have been out for hours. When we were finally given a room, there was an entire utility cart in between the beds, dirt, bugs, and plaster throughout the entire floor and an entire ceiling panel was down in the bathroom, exposing open wires and hardware in the ceiling. We also discovered the air conditioner was not working. The hotel staff told us we should be lucky to at least have a room. You proceeded to stay in the dirty and unfinished room with the patio door open for some sort of ventilation from the construction smell. This is how the first two nights of our stay went getting very little sleep, very little communication and being attacked by mosquitoes all night due to having to keep the door open for air. Every time we went to the front desk, they told us it would be fixed. This was only the first two days.
rachel
rachel, 4-night business trip
Verified Hotels.com guest review
