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Cielo Maya Beach Tulum

4.0 star property
Beachfront hotel with outdoor pool, near Soliman Bay

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Photo gallery for Cielo Maya Beach Tulum

Outdoor pool, sun loungers
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | View from room
Private beach, sun loungers, beach umbrellas, beach towels
Terrace/patio
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Balcony
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Free breakfast
  • Spa
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Spa services

For families (6)

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Premium TV channels
  • Garden
  • Terrace
The current price is CA $180
CA $222 total
includes taxes & fees
Mar 26 - Mar 27

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Down duvet
Premium bedding
Hair dryer
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Down duvet
Premium bedding
Hair dryer
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Highlights

Terrace
Separate sitting area
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Down duvet
Separate bedroom
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Sofa bed
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
Exterior

Naala Tulum

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, 504 reviews
The price is CA $95
CA $121 total
includes taxes & fees
Mar 23 - Mar 24
Naala Tulum
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About the area

Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

What's nearby

  • Soliman Bay - 1 min walk - 0.0 km
  • Cenote Manatí - 1 min walk - 0.1 km
  • Xel-Há Park - 10 min drive - 10.0 km
  • Tulum Mayan Ruins - 13 min drive - 10.4 km
  • Playa Paraiso - 27 min drive - 16.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Mulut Jach Ki - ‬9 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪World Cafe - ‬7 min drive
  • ‪La Fiesta Mexicana - ‬9 min drive

About this property

Cielo Maya Beach Tulum

Placing you just steps from Soliman Bay, Cielo Maya Beach Tulum offers a private beach where you can enjoy beach umbrellas, beach massages, and sun loungers. Guests in the mood for pampering can indulge in deep-tissue massages, facials, and aromatherapy, and the outdoor pool provides fun for everyone. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A rooftop terrace, a children's pool, and a snack bar/deli are other highlights. Fellow travelers love the helpful staff.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 18 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 10:30 PM
    • Front desk staffed during limited hours

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Transfers

    • Airport shuttle (available 24 hours)*

Offsite

    • Area shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground

What to do

  • On a private beach
  • Kayaking
  • Boat tours
  • Snorkeling
  • Ecotours nearby
  • Scuba diving nearby
  • Ziplining nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • Mosquito nets
  • An outdoor pool
  • Arcade/game room
  • Spa services

Accessibility

  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance

Room amenities

Be entertained

  • LED television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 140 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Does Cielo Maya Beach Tulum offer free cancellation for a full refund?

Yes, Cielo Maya Beach Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cielo Maya Beach Tulum?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Cielo Maya Beach Tulum?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Cielo Maya Beach Tulum?

Sorry, there's no onsite parking at Cielo Maya Beach Tulum.

Is airport shuttle service offered by Cielo Maya Beach Tulum?

Yes, an airport shuttle is available. The charge is USD 140 per vehicle one way.

What are the check-in and check-out times at Cielo Maya Beach Tulum?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

What is there to do at Cielo Maya Beach Tulum and nearby?

Have fun with onsite activities like kayaking, snorkeling, and boat tours. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Cielo Maya Beach Tulum also has an arcade and a picnic area, as well as a garden.

Are there restaurants at or near Cielo Maya Beach Tulum?

Yes, there's an onsite restaurant that offers international cuisine.

What's the area around Cielo Maya Beach Tulum like?

Cielo Maya Beach Tulum is located on the waterfront, a short 1-minute walk from Soliman Bay and 12 minutes' walk from Tulum National Park.

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Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Myriam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best vacation ever
Super padre el hotel!! Todo el staff son super amables y te ayudan en todo lo que ocupes!! El hotel y la playa super privado nomas para los que se quedan alli!!
josejuan, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
We really enjoyed our stay at Cielo Maya. Great breakfasts and really excellent service in the restaurant at all times. Front desk was very friendly and helpful.
john, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pro: Beautiful beach, quiet, secluded from busy downtown, staff was very accommodating, nice pool, offers activities, close to other hotels for food, not too far from attractions Con: poor water pressure, repairs needed, If you want to swim in the water, bring water shoes! The rocks underneath will hurt your feet. Also, take a taxi or rent a car from the airport. The shuttle is expensive. Overall, I would book this location again
View from lobby
View from beach
View from balcony at night
Staff set up a romantic dinner on dock
William, 7-night trip
Verified Hotels.com guest review

6/10 Good

Gonzalo, 14-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful ocean view, clean. Unfortunately we didn’t have hot water for showers, reported 3 times never fixed. Also, I was asked for $4,000. Mx for incidental, no previous notice. I was told it’s in small print. 🙄
Alicia, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The road to the hotel from the main road was in bad condition and really bumpy
Boris, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jackeline, 1-night trip
Verified Expedia guest review

8/10 Very good

.
Sarah, 7-night trip
Verified Expedia guest review

6/10 Good

We got a great price and I quickly learnt that Tulum isn’t for the economically challenged. When the taxi turn into the road I was shocked by the massive holes created by the rain. Would should have been a 5min drive turned into 20mins. Obviously the hotel has no control over the weather, but communication could have avoided the surprise as well as being prepared for the nausea that came with the bumpy ride. Our first morning was glorious with the sunrise over the beautiful beach. Most of the staff were pleasant but the cleaning was merely a suggestion from their staff. They didn’t change the sheets, the bathroom wasn’t cleaned and the day before my departure, they didn’t even bother to put a pillowcase. Quite an executive decision! Maybe they knew something I didn’t. Overall I felt safe and the sound of the waves crashing into my sleep made it a decent stay.
Verified Expedia guest review

10/10 Exceptional

Nini, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I loved my time here. If you are looking for peace, you have found the right place. The road getting out there is tough…but that probably helps with it not being too crowded. Once your there: sound of the waves, friendly service, great breakfast, kayaks and snorkeling included, beach chairs with umbrellas in the sand, infinity pool overlooking the water, hammocks on the pier…watching the sunrise and sunset from a kayak in the water was my favorite moment. I came here to heal and being here helped soothe my heart.
Rebekka, 4-night trip
Verified Expedia guest review

10/10 Exceptional

MARCELA, 2-night trip
Verified Hotels.com guest review

6/10 Good

Everything is fine but In my stay the electricity did not work for all the night.
Verified Expedia guest review

10/10 Exceptional

The dirt road that takes you to the hotel is really really really bad .. lots of potholes
Pedro, 2-night romance trip
Verified Orbitz guest review

8/10 Very good

Needs to replace some courtains.
Marta, 3-night trip
Verified Expedia guest review

8/10 Very good

The property was perfect for us! Right on a private beach and in a quiet area. The staff were extremely helpful and kind. The only downside was the food was a little mediocre. Everything else was perfect!
Meghan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed the stay at this hotel. Everything was quite good. The rooms were really good. The only negative point was the breakfast. Wich was quite poor.
2-night trip
Verified Expedia guest review

8/10 Very good

It was nice to have a little peace
Edgar, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel is quiet and clean. Staff is great
Carla, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing views and quiet beaches
Fernando, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

second time ! Very good service , good food, beach amazing, good room.
Karen, 4-night trip
Verified Expedia guest review

4/10 Fair

El hotel es muy lindo pero muy mala atención por parte del personal, ni siquiera saludan . Muy mal mantenido y un desastre la limpieza. El mar tiene piedras .
Jorge, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tatiana, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Nice clean and very beautiful property
Maria, 2-night romance trip
Verified Expedia guest review