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Cielo Maya Beach Tulum

4.0 star property
Beachfront hotel with outdoor pool, near Soliman Bay

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cielo Maya Beach Tulum

Outdoor pool, sun loungers
Terrace/patio
Private beach, sun loungers, beach umbrellas, beach towels
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Balcony
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | View from room
VIP Access

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Free breakfast
    Free breakfast
  • Spa
    Spa
  • Non-smoking
    Non-smoking
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Spa services
For families
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Premium TV channels
  • Garden
  • Terrace
The price is CA $179
CA $221 total
includes taxes & fees
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Premium bedding
Ceiling fan
Private bathroom
Hair dryer
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Premium bedding
Ceiling fan
Private bathroom
Hair dryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Highlights

Terrace
Separate sitting area
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Separate bedroom
Down duvet
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Sofa bed
Separate bedroom
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Pool
Free breakfast
Spa
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8.8 out of 10, Excellent, (752)
The price is CA $153
CA $190 total
includes taxes & fees
Nov 19 - Nov 20
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About the area

Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

What's nearby

  • Soliman Bay - 1 min walk
  • Cenote Manatí - 1 min walk
  • Xel-Há Park - 10 min drive
  • Tulum Mayan Ruins - 13 min drive
  • Playa Paraiso - 27 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Mulut Jach Ki - ‬9 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪World Cafe - ‬7 min drive
  • ‪La Fiesta Mexicana - ‬9 min drive

About this property

Cielo Maya Beach Tulum

Placing you just steps from Soliman Bay, Cielo Maya Beach Tulum offers a private beach where you can enjoy beach umbrellas, beach massages, and sun loungers. Guests in the mood for pampering can indulge in deep-tissue massages, facials, and aromatherapy, and the outdoor pool provides fun for everyone. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A rooftop terrace, a children's pool, and a snack bar/deli are other highlights. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 18 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 10:30 PM
  • Front desk staffed during limited hours

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground

What to do

  • On a private beach
  • Kayaking
  • Boat tours
  • Snorkeling
  • Ecotours nearby
  • Scuba diving nearby
  • Ziplining nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • An outdoor pool
  • Arcade/game room
  • Spa services

Accessibility

  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance

Room amenities

Be entertained

  • LED television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 140 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Does Cielo Maya Beach Tulum offer free cancellation for a full refund?
Yes, Cielo Maya Beach Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cielo Maya Beach Tulum?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Cielo Maya Beach Tulum?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Cielo Maya Beach Tulum?
Sorry, there's no onsite parking at Cielo Maya Beach Tulum.
Is airport shuttle service offered by Cielo Maya Beach Tulum?
Yes, an airport shuttle is available. The charge is USD 140 per vehicle one way.
What are the check-in and check-out times at Cielo Maya Beach Tulum?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Cielo Maya Beach Tulum and nearby?
Have fun with onsite activities like kayaking, snorkeling, and boat tours. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Cielo Maya Beach Tulum also has an arcade and a picnic area, as well as a garden.
Are there restaurants at or near Cielo Maya Beach Tulum?
Yes, there's an onsite restaurant that offers international cuisine.
What's the area around Cielo Maya Beach Tulum like?
Cielo Maya Beach Tulum is located on the waterfront, a short 1-minute walk from Soliman Bay and 12 minutes' walk from Tulum National Park.

Cielo Maya Beach Tulum Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staffRoomBeachFoodRestaurantLocationViewWaterCenotesBreakfast

What guests liked

  • The beach at this property is tranquil, beautiful, and private with calm waters and plenty of opportunities for snorkeling and relaxation. (17 reviews)
  • Breakfast was delicious and plentiful, with a variety of options and excellent service. (14 reviews)
  • The restaurant offered a phenomenal selection of diverse and well-crafted dishes with excellent quality and service. (4 reviews)
romieromieFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Nini, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

MARCELA, 2-night trip
Verified Hotels.com guest review

4/10 Fair

El hotel es muy lindo pero muy mala atención por parte del personal, ni siquiera saludan . Muy mal mantenido y un desastre la limpieza. El mar tiene piedras .
Jorge, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gilda, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

.
Young Hak, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect 👌
David, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clement, 5-night trip
Verified Hotels.com guest review

8/10 Very good

MUST READ BEFORE YOU BOOK! English: My stay at Cielo Maya was great. Staff was friendly, our room was clean however, the room we booked was supposed to have "partial ocean view" it definetely did not and it was on the opposite side of the beach. we had a balcony facing the jungle so false advertisememt. Additionally, if you are booking at this hotel do NOT book during raining season. It took 15-20 minutes from the main road to get to the hotel. The smaller road to get into the hotel is full of pot holes and they do not warn you about that. Tour buses will not pick you up in this hotel because of how bad the road is. They will make you meet them at the main road 15-20 minutes away from the hotel. The hotel has a nearby Taxi stop. The Taxi stop will charge you $30 USD just to get you from the hotel to the main road due to the terrible road conditions costing me more money in the long run. Hotel and service were great but if i knew about Tour buses denying to enter due to road conditions and how expensive the Taxi service is I would NOT have booked at Cielo Maya. Spanish: Mi estadía en Cielo Maya fue genial. El personal era amable, nuestra habitación estaba limpia, sin embargo, se suponía que la habitación que reservamos tenía "vista parcial al mar", pero definitivamente no la tenía y estaba en el lado opuesto de la playa. Teníamos un balcón que daba al bosque, publicidad falsa. Además, si reserva en este hotel, NO reserve durante la temporada de lluvias. Tardamos entre
Patty, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful cozy hotel
Micaela, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location right on the beach. Safe and clean. Friendly staff.
Jesus, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Leslie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ocean front
Gerardo, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Sadie, 6-night trip
Verified Expedia guest review

4/10 Fair

Petrovna, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amanda, 5-night trip
Verified Expedia guest review

2/10 Poor

Mario, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Maris, 4-night trip
Verified Expedia guest review

4/10 Fair

Great breakfast but otherwise a no-go
The room was comfortable when everything was functioning, but it’s beautiful on a superficial level. If you pull back the curtains, there was mold. If you want to use the beautiful bathtub, it will take you more than an hour to fill with the trickle of water that comes from the spigot. Our stay immediately followed Hurricane Beryl, so I understand there were difficulties beyond their control, but I was disappointed that the staff didn’t inform us that they had no power or running water upon check in… not even mentioned. When I inquired, the answer was always “20 more minutes”, but the issue lasted 12 hours, well into my first night. We couldn’t shower, flush toilets, or enjoy the airconditioning, and it was uncomfortably hot. Finally, around midnight, power and running water were restored, but for the rest of the stay, power would go off intermittently for about 10 min at a time. It would have been wonderful to get a free beer or at least some transparency about the situation. The hotel is one mile down a VERY VERY bumpy dirt road, so the drive is not for the faint of heart. Do not stay here if you want to venture out often. I upgraded to an ocean view room. Thank goodness because the other rooms only had windows into the common area/ open lobby which would have been very hard for me. The food was good, but pricey. The best part about my stay was the complimentary breakfast. I will be choosing another hotel next time, most definitely.
Alicia, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Albeit that the trip was booked at the start of the rainy season and it was raining a lot, Tulum and surrounding areas were great. The hotel is lovely and
11-night trip
Verified Hotels.com guest review

10/10 Exceptional

Right beside the beach, rooms were good.
Sayani, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Alisha, 4-night trip
Verified Hotels.com guest review

6/10 Good

Carlos, 2-night trip
Verified Expedia guest review

4/10 Fair

First let me say that I chose to stay here in the rainy season in Tulum. However, Cielo Maya was without electricity for a considerable amount of time we stayed there. I was up every 45min our first night there because my partner experi
Leeanne, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The staff is very accommodating. We stayed during the rainy season, so the electricity went out from 7pm until after midnight, but everything else was great! We appreciated the ease of (free) parking and the (included) breakfast delivered to the room.
Shelly, 1-night family trip
Verified Expedia guest review

8/10 Very good

Great spot come during good weather season
Raven, 1-night romance trip
Verified Expedia guest review