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Dreams Tulum Resort & Spa - All Inclusive

Photo gallery for Dreams Tulum Resort & Spa - All Inclusive

Aerial view
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of Dreams Tulum Resort & Spa - All Inclusive

VIP Access

Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
Upscale beachfront hotel with spa, near Tulum National Park

7.4/10 Good

1,003 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is CA $507
Price available on 12/11/2022
Map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • On a private beach
  • Winery
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Health club
  • Outdoor tennis court
  • Sauna
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • On a private beach
  • Tulum Mayan Ruins - 22 min walk
  • Playa Paraiso - 34 min walk
  • Tulum National Park - 2 min drive
  • Gran Cenote - 13 min drive
  • Tulum Beach - 23 min drive
  • Akumal Beach - 16 min drive
  • Sian Ka'an Biosphere Reserve - 41 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

Restaurants

  • Frosty's - 6 min drive
  • Oscar & Lalo - 7 min drive
  • Papaya Pizza & Co - 8 min drive
  • La Riviera Costeña - 9 min drive
  • Tropi Tacos - 9 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

Putting you within a 10-minute drive of Tulum Mayan Ruins, Dreams Tulum Resort & Spa - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas, and beach massages. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Bordeaux, one of 9 restaurants, serves French cuisine and is open for dinner. Other highlights at this luxurious hotel include 7 bars/lounges, a winery, and a nightclub. Fellow travelers like the helpful staff and family-friendly amenities.

All-inclusive

All-inclusive room rates at Dreams Tulum Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 432 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On a private beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Golf lessons nearby

Working away

  • Business center
  • Meeting room
  • Conference center (5460 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Winery on site

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways

Languages

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free international and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps

Special features

All-inclusive

All-inclusive room rates at Dreams Tulum Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.
Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

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Dreams Tulum Resort & Spa - All Inclusive Tulum

Frequently asked questions

Does Dreams Tulum Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Tulum Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Dreams Tulum Resort & Spa - All Inclusive?
As of 9 Dec 2022, prices found for a 1-night stay for 2 adults at Dreams Tulum Resort & Spa - All Inclusive on 11 Dec 2022 start from CA $507, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Dreams Tulum Resort & Spa - All Inclusive?
This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Dreams Tulum Resort & Spa - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Dreams Tulum Resort & Spa - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Dreams Tulum Resort & Spa - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Dreams Tulum Resort & Spa - All Inclusive?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon.
What is there to do at Dreams Tulum Resort & Spa - All Inclusive and nearby?
Have fun with onsite activities like kayaking, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Dreams Tulum Resort & Spa - All Inclusive also has 7 bars, a nightclub, and a private beach, as well as a winery, a sauna, and a health club.
Are there restaurants at or near Dreams Tulum Resort & Spa - All Inclusive?
Yes, there are 9 onsite restaurants, featuring French cuisine. Nearby restaurants include Oscar & Lalo (4.4 mi), Frosty's (5.2 mi), and Salciccium (5.8 mi).
Does Dreams Tulum Resort & Spa - All Inclusive have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does Dreams Tulum Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Overall score and ratings

7.4

Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.7/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

4/10 Fair

Poor service
We were VIP - went for my niece wedding to Dreams. The welcome was nice but even though we had the privilege to be checked in a bit earlier we had to wait until 3pm for our room. 1- we were ready for the wedding and my husb wanted to polish his shoes but we realized that the box was empty, bath kit box empty as well (?) 2- asked for iron came 4 hours after 3- asked for ironing service came 3 hrs later after i called so Many times and the food service kept calling us for 2 hrs “what food we want to order”. 4. I asked for the room service manager NEVER CAME!! No one called him from VIP OFFICE or concierge. 5- in dining all were watching the football no one came to ask if we ned smtng. I had to call for Salt, drink, etc this is for almost 400$/night!! Stayed 7 days in P Morelos for less money with excellent service before we came here!!! Very disappointed.
3-night family trip
Verified Hotels.com guest review

6/10 Good

Lindita, 5-night trip
Verified Orbitz guest review

4/10 Fair

No Longer A Dream Vaca
This resort is tired, neglected, and expensive for what you get. I have a long list of things and moments that could have been better, but I'm not going to write an epic poem here. I am just going to upload photos that represent the bigger picture. One image is of the "security" door to our building. Others are of the overall condition of the resort, unkept, dirty, and old. I can not believe this is a Hyatt property. Just not worth the cost and time.
Close up of the door to our building... never was fixed.
The door to our building
the whole property is like this. beat up, dated, old
this was a display area in one of the restaurants.  also, they even sat us down to dirty tables twice!
monica, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

One of the best, if not THE best all inclusive Caribbean vacation resort. Impeccably clean, friendly and helpful staff, and amazing food are just a few things that are standard at Dreams Tulum. This was out second time and we are already planning for our next trip here.
Haldun, 6-night family trip
Verified Expedia guest review

4/10 Fair

Avoid
This is possibly the worst hotel that I have stayed at and I would not recommend anyone to book this hotel. Where to begin? The rooms….very old and outdated. The air conditioning does not cool the room. A few of our party had an issue where the air con leaked all over their room. Our plug sockets came out the wall when we tried to plug something in. We had one day when there was no water to shower for several hours (this affected many others too.) When returning to our room at night, there was no outside light so we couldn’t see where we were going. The externals of the hotel are in a very poor state and need repairs. The restaurants and food…terrible. The hotel boasts 7 restaurants but not one of them is great. The Mexican is okay. The poolside options are limited. The buffet restaurant was closed for a majority of our stay and when we did use it we wish we hadn’t. They can not also handle large groups which is a shame as we were here with family who were getting married. We were told they cannot accommodate tables larger that 8. Food is limited in the fact that once something has gone, it’s gone. They don’t seem to replenish items once they are gone. Breakfast was ridiculous as every morning there was a large queue which I have never seen at an all inclusive resort. Due to the buffet restaurant being closed, they moved breakfast to the Asian restaurant which had a strong smell of sewage. We also experienced several rude staff in the restaurants
Ade, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Staff was helpful and nice, but we was unaware that we had a closing time on our swim out at 8pm is what they quoted which is the same as the main pool closing time, I don’t think that makes since for either pool to close so early. It’s not much to do in the resort and some of the restaurants were closed that was suppose to be open, no good communication there, concierge was also unaware. Basically you need plans to leave the resort to enjoy amenities elsewhere but the concern was safety for us a women.
IEESHA, 4-night family trip
Verified Expedia guest review

8/10 Very good

The staff is amazing and the rooms are perfectly clean. Our first room smelled like mold and we had to move to a different room. The property is very old and needs alot of repairs. All I can say is if it was not for the friendliness of the staff and the other guests we would have had to leave… . The food needs immediate ATTENTION , tilapia and salmon is the only fish available. Breakfast was great, lunch not so much but dinner was absolutely not good.( this review is written by 120 lbs woman that is rarely hungry) . Thank you Angel for truly being an angel and helping us find our go to drink and always checking on us .
Xheorxhina, 5-night trip with friends
Verified Expedia guest review

2/10 Poor

Rickardo, 5-night trip
Verified Travelocity guest review

10/10 Exceptional

Everything was beautiful!
Stephany, 3-night family trip
Verified Expedia guest review

6/10 Good

Overall the hotel stay was okay. The room was extremely humid and hot. It would’ve been nice to go back to a cool room after being at the pool all day.
Monica, 4-night romance trip
Verified Expedia guest review