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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Dreams Tulum Resort & Spa, Tulum

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780, Mexico

Upscale beachfront hotel with spa, near Tulum National Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Friendly service, beautiful resort, good food, nice pools. Beach not the best for…Mar. 22, 2020
  • Upon arrival, we had the concierge staff shoving add-ons and services down our throat. We…Mar. 3, 2020

Dreams Tulum Resort & Spa, Tulum

from $188 CAD
  • Deluxe Room, 1 King Bed, Garden View
  • Standard Room
  • Deluxe Garden view 2 double beds, adults only
  • Deluxe Ocean View 2 Double Bed
  • Deluxe Room, garden view 1 king bed Adults Only
  • Deluxe Room 1 King Bed Ocean View
  • Hacienda Club Presidential Suite
  • Hacienda Preferred Club Suites
  • Preferred Club Deluxe Garden Swimout 2 Double beds
  • Preferred Club Deluxe Garden Swimout 1 king bed
  • Preferred Club Honeymoon Suite
  • Preferred Club Junior Suite Ocean Front 2 Double Beds
  • Preferred Club Junior Suite Ocean Front, king bed
  • Preferred Club Deluxe 2 Double Beds Garden Swimout Adults Only
  • Preferred Deluxe 1 King Bed Garden Swimout Adults Only
  • Junior Suite Double Garden View
  • Preferred Club Junior Suite Double Ocean View Double
  • Junior Suite King Garden View
  • Preferred Club Junior Suite King Ocean View King
  • Deluxe Room, 2 Double Beds, Garden View
  • Deluxe Room, 1 King Bed, Garden View (Junior)
  • Junior Suite, 1 King Bed, Garden View (Preferred Club)
  • Junior Suite, 2 Double Beds, Garden View (Preferred Club)
  • Breakfast Plan Deluxe Garden View King
  • Breakfast Plan Deluxe Garden View Double
  • Breakfast Plan Junior Suite Garden View King
  • Breakfast Plan Junior Suite Garden View Double

What’s around Dreams Tulum Resort & Spa, Tulum

Landmarks

  • On a private beach
  • Tulum National Park - 21 min walk
  • LabnaHa Ecopark Adventures - 44 min walk
  • Xel-Há Park - 5.8 mi / 9.3 km
  • Tulum Mayan Ruins - 6.1 mi / 9.9 km
  • Gran Cenote - 8.6 mi / 13.8 km
  • Cenotes Sac Actun - 9.3 mi / 14.9 km
  • Playa Paraiso - 9.6 mi / 15.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

At a glance

Key facts

Hotel size

  • This hotel has 432 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 9 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • On private beach
  • Free beach cabanas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Golf lessons available nearby
  • Nightclub
  • Winery attached
  • Beach sun loungers
  • Swim-up bar
  • Health club
  • Tennis on site
  • Sauna
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 5460
  • Conference space size (meters) - 507
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Dreams Tulum Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included
  • Airport transfers

Spa

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.

Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Dreams Tulum Resort & Spa, Tulum’s small print

Also known as

  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Resort All Inclusive
  • Dreams All Inclusive
  • Dreams Tulum & Inclusive Tulum
  • Dreams Tulum
  • Dreams Tulum All Inclusive
  • Dreams Tulum Resort Spa
  • Dreams Tulum & Spa Tulum
  • Dreams Tulum Resort & Spa Hotel
  • Dreams Tulum Resort & Spa Tulum
  • Dreams Tulum Resort & Spa Hotel Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Tulum Resort Spa Optional All Inclusive
  • Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum All Inclusive
  • Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
  • Hotel Dreams Tulum Resort & Spa - All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Dreams Tulum Resort & Spa, Tulum

  • Does Dreams Tulum Resort & Spa offer free cancellation for a full refund?
    Yes, Dreams Tulum Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Dreams Tulum Resort & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Dreams Tulum Resort & Spa?
    Yes, there's free self and valet parking.
  • Is there a pool at Dreams Tulum Resort & Spa?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Dreams Tulum Resort & Spa?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Dreams Tulum Resort & Spa?
    You can check in from 3 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon.
  • Are there restaurants at or near Dreams Tulum Resort & Spa?
    Yes, there are 9 onsite restaurants.
  • What is there to do near Dreams Tulum Resort & Spa?
    Recommended spots to visit include Tulum National Park (1.1 mi) and LabnaHa Ecopark Adventures (2.3 mi), along with Xel-Há Park (5.8 mi) and Tulum Mayan Ruins (6.1 mi).

Recent reviews

Very Good 8.0 From 794 reviews

Exceptional 10.0
Amazing resort. Great value.
Exceptional service, food and activities. Would highly recommend.
ca3 night trip with friends
Exceptional 10.0
Amazing Staff and Fantastic Service
The staff and the service was AMAZING! My girlfriend and I both vegan and the restaurant staff at all their restaurants went above and beyond to accommodate us. Even telling us to give them recipes so the chef can prepare us food. The food in general is very good. I would rate it an 8/10 on quality of food and for an All Inclusive Restaurant that is great. The resort is about a 10-15 min drive from the Hotel Zone/main strip of Tulum but I was kind of nice to be away from that and more secluded. The resort is beautiful and the private beach is stunning. I would recommend Dreams for a relaxing getaway for sure
Edan, us5 night trip
Exceptional 10.0
OMG I had an absolute wonderful stay the staff was amazing every single one of them but Ricky you are the life of the party... I would absolutely be coming back...
Rosalie, us3 night trip with friends
Good 6.0
Disappointed
Upon arrival check in was smooth and staff was professional and friendly. We had reserved a preferred club ocean view room and were told we were being upgraded to a hacienda suit with an ocean view. Upon entering the room we immediately felt the high temp and went to set the a/c to a comfortable temperature. We then changed and went out to the pool area to enjoy ourselves. When we returned the room was still hot 28c/82f. Ceiling fans were operating so it was a little deceiving and we assumed the a/c was still trying to catch up as I believe the suite was just opened due to Covid-19. We left for dinner and when we returned to go to sleep the room still was at 28/82F. After a very difficult humid and hot night we called to report the inoperative a/c. Maintenance said that it would be fixed in 30 minutes. We returned to our room midday and the room was now at 30C obviously not fixed, so we reported it again. Maintenance now spent nearly 3 hours replacing the fan motor and squirrel fans and reported it fixed. All that did was blow hot air no a/c. It was now approximately 7pm and we faced another hot night of sleep. During the 3 hour repair attempt we decided to cancel our stay after we spent much of the afternoon on the phone looking for resolution which required the general managers approval to cancel the remaining days. We were offered a cool garden view room for the night. The general manager was great to us and we appreciated his attempt to fix the room and cx our reservation
Chris, us6 night family trip
Very Good 8.0
Lovely Resort | Unanticipated Sales Pitch
I really wanted to love this place as I love Mexico so much, and although the resort is beautiful, and the staff very friendly the up-selling of everything, and being required to attend a "presentation" was not on my list for a relaxing vacation. It was never referenced in the booking materials, so it was a surprise. The French and Italian restaurants were the best, the World Cafe was the main staple for breakfast and lunch but the highly anticipated Asian restaurant was a HUGE disappointment. Also for Christmas Eve we were told by a few staff members that we needed to make a reservation as it would sell out. So we did but the minimum price was $250! for what is supposed to be an all inclusive resort. We didn't make a reservation, but instead showed up at 7:30pm and got a table no problem at the Italian Restaurant. I gave this review a lot of thought, but 3 months later, I still have a bad taste in my mouth from the experience.
Mercedes, us8 night trip with friends

Dreams Tulum Resort & Spa, Tulum

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