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Cancun Bay All Inclusive Hotel

3.5 star property
All-inclusive beachfront hotel with pool bar, near Playa Tortugas

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cancun Bay All Inclusive Hotel

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Hallway
Superior Room, Ocean View | View from room
Superior Room, Ocean View | View from room
2 bars/lounges, swim-up bar, poolside bar

Reviews

7.6 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Airport transfer
  • Free breakfast
  • Pool
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Spa tub
  • Pool bar
  • Swim-up bar
For families
  • Children stay free
  • Children's pool
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
The price is CA $277
CA $342 total
includes taxes & fees
Dec 21 - Dec 22

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite (3 Bedrooms with dining room)

Comfort Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | View from room

Junior Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, individually decorated, blackout drapes

Standard Room

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Master

Minibar, in-room safe, individually decorated, blackout drapes

Suite Master

  • Sleeps 8
  • 4 Double Beds

View all photos for Room Superior With View

Minibar, in-room safe, individually decorated, blackout drapes

Room Superior With View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Minibar, in-room safe, individually decorated, blackout drapes

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, individually decorated, blackout drapes

Suite Junior

  • Sleeps 5
  • 3 Double Beds

Similar properties

Junior Studio Suite, Hot Tub, Ocean View

Occidental Costa Cancún All Inclusive

Pool
Free breakfast
Spa
Free parking
7.8 out of 10, Good, (2478)
The price is CA $273
CA $336 total
includes taxes & fees
Dec 15 - Dec 16
Occidental Costa Cancún All Inclusive
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About the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Langosta Beach - 20 min walk - 1.7 km
  • Puerto Cancun Marina Town Center - 2 min drive - 2.2 km
  • Tortuga Beach - 8 min drive - 5.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

At Cancun Bay All Inclusive Hotel, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 5-minute walk of Playa Tortugas. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials, and aromatherapy. El Faisan, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 2 bars/lounges, a poolside bar, and a fitness center. The helpful staff and beach location get great marks from fellow travelers.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

At a glance

Hotel size

  • 132 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: noon
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 5 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Private picnics
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Grocery/convenience store
  • Lifeguard on site

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Table tennis
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Boat tours nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference center (1970 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 5 buildings/towers
  • Built in 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Spa services
  • Spa tub
  • Massage/treatment rooms
  • Local artist showcase
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware only
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Grab bar near toilet
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free local calls

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
BBQ Family Style - This poolside family restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.57 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 55 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the spa tub
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Does Cancun Bay All Inclusive Hotel offer free cancellation for a full refund?
Yes, Cancun Bay All Inclusive Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cancun Bay All Inclusive Hotel?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Cancun Bay All Inclusive Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Cancun Bay All Inclusive Hotel?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Cancun Bay All Inclusive Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cancun Bay All Inclusive Hotel?
Check-in start time: 3:00 PM; Check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 55 (subject to availability).
Is there an onsite casino at Cancun Bay All Inclusive Hotel?
No, this hotel doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (5-min drive) are both nearby.
What is there to do at Cancun Bay All Inclusive Hotel and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes volleyball and yoga. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay All Inclusive Hotel also has a fitness center and spa services, as well as a garden.
Are there restaurants at or near Cancun Bay All Inclusive Hotel?
Yes, there are 5 onsite restaurants, featuring international cuisine, ocean views, and poolside dining.
Does Cancun Bay All Inclusive Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Cancun Bay All Inclusive Hotel like?
Cancun Bay All Inclusive Hotel is located on the waterfront in Zona Hotelera, a short 10-minute walk from Teatro de Cancún and 3 minutes' walk from Playa Tortugas. Travelers give top marks for the hotel's prime location.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

Good hotel, some of their rules are strange, like charging extra for some alcohol. Only one kind is included, which is unusual for all-inclusive resorts. Also some of their staff are not doing much to feel guests welcome. But most other ones do.
Vadim, 1-night trip
Verified Hotels.com guest review

2/10 Poor

maritza, 5-night trip
Verified Hotels.com guest review

2/10 Poor

From reading ur (Hotel.com) reviews it states the “Hotel” was 7.4 rating!! I differ from ur rating the place was a disaster I booked the hotel for 8 days after 2 days I had to find another hotel to stay!! First night there the room had no “TV” the room smelled of mold & sliding glass door would not lock!! They moved us to another room which was infested with “roaches” enough was enough so I decided to leave this place!! I wouldn’t allow my dog to sleep there!! Please 🙏 post this so other quests will no what they are getting!! PS: Food is very bad & they had the audacity to charge $5 for room service when it was so to be “all inclusive” what seriously shocked me I am standing @ the hotel desk when I received my meal & I still had to pay for the service!! Worst hotel I’ve stayed in & traveling is my passion
RC, 8-night trip
Verified Hotels.com guest review

2/10 Poor

I’ve never once left a resort after paying for it. Went and stayed at another resort after spending 4 hours here (for the same price). It was dirty, the food was absolutely horrendous, and the liquor tasted like pure rubbing alcohol and gasoline. The beach area is very limited.
Adam, 4-night romance trip
Verified Expedia guest review

8/10 Very good

El hotel en cuanto a amenidades y entretenimiento estan bien lo unico que no nos gusto fue la comida lo unico que se puede rescatar es el desayuno, pero tampoco tanto, en general les falta mas variedad y mejor sabor. en general esta OK
Claudia Iveth, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

It was a nice small hotel by the beach. Had a great time there.
Richard Deleon, 4-night romance trip
Verified Expedia guest review

2/10 Poor

I will be very clear and to the point for other ppl traveling to this resort so they know exactly what it is and not what they read because it is false information on Expedia and I’m only allowed so many words to type: NOT 5 restaurants, food was horrible barley ate in 4 days we was there. No open bar passed 11 and it is all well drinks. Bar does not open till 12:30 in the afternoon. There are times you can’t get any food at all you have to leave the resort and go 10-15 down in a taxi to get anything. No other beaches are walking distance the strip we was on was nasty bay ocean water. Pools were not cleaned. Rooms were damaged very old. Lobby is open so you get nothing but hot air it smells like sewer. We barely made it through 4 nights I was super disappointed all inclusive there is absolutely false and so are the pictures! The convenient store fyi has nothing in it it’s a small and definitely not convenient. Best part of the stay was the cruise and jet skies and when the pool was clean. I was starving every day my husband and I went for our anniversary won’t be back.
Morgana, 4-night romance trip
Verified Expedia guest review

2/10 Poor

We will not be coming back to this resort. Master shower would get backed up with water, second room no electricity, servers horrible customer service & very rude, rest rooms smelled so bad and not to mention the hallway to get to the room, pool next to the bar had so much hair in the water the first two days, food was cold and every day it was literally the same food. We will not be coming back to this resort for sure beyond disappointed.
Diana Leticia, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Entertainer and staff amazing
Damian, 5-night family trip
Verified Expedia guest review

6/10 Good

Not too many good option. It was hard getting milk.
Lucy, 3-night family trip
Verified Expedia guest review

8/10 Very good

The staff, check in process and over stay was great but it would have been a 10/10 if there were better food options.
Peneco Denise, 3-night family trip
Verified Expedia guest review

8/10 Very good

We stayed here 10 nights August 9-19 and were worried about the reviews but we had an awesome time. We weren’t at the resort the whole time we went to playa Akumal one day Isla Mujures a couple Playa del Carmen one day XCARET one day Catamaran ride one day. But we had a couple of all day resort days. The staff was really attentive shoutout to Gabriella? Buffet staff. Alexi the bartender was hooking it up on the mecheladas and cervesas and Giovani the entertainment was excellent at the pool.
Casey Rama, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

GREAT STAY!
The rooms are a bit dated but for the price, the quality of service we received was GREAT!!!!! We went here with our 2 children who are both under 2. We were treated well and our kids had a great time. In addition, Alejandro (the bartender) and countless others were very kind. The food was good about 85% of the time and we will be returning.
Stephonia, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Like the place
Yoryeni Mabel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I had a great time at Cancun Bay, all the staff is very helpful with quick turnarounds, it may not be too luxury but it’s a complete pleasure for us staying there.
Raees, 7-night family trip
Verified Expedia guest review

2/10 Poor

Went without power multiple times in the room , multiple days of left over food from previous nights. All in all would not reccommend.
nicholas, 7-night family trip
Verified Expedia guest review

8/10 Very good

Great food! Excellent pool for little kids.
Alda T, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean and modern rooms and staff are very nice .Food is amazing I would definitely would love to stay here again
Andres, 4-night trip
Verified Expedia guest review

6/10 Good

The property was great, the service was average, the communication between the employees are not clear, there are no 5 restaurants the food was average too they menu doesn’t have many options. But overall it was fun.
Martha Australia Carrasco, 5-night family trip
Verified Expedia guest review

2/10 Poor

Beatriz Gonzalez, 8-night trip
Verified Orbitz guest review

8/10 Very good

Anton V, 3-night trip
Verified Expedia guest review

4/10 Fair

Yanis, 6-night trip
Verified Expedia guest review

2/10 Poor

Osama, 4-night trip
Verified Expedia guest review

2/10 Poor

Maria, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Marina, 7-night trip
Verified Expedia guest review