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Four Points by Sheraton Cancun Centro

Photo gallery for Four Points by Sheraton Cancun Centro

Sports facility
Property grounds
Junior Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk
Daily buffet breakfast (MXN 245 per person)
2 bars/lounges, sports bar

Overview of Four Points by Sheraton Cancun Centro

Four Points by Sheraton Cancun Centro

4.0 star property
4-star hotel with 2 restaurants, near Plaza Las Americas

8.6/10 Fabulous

566 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Pet-friendly
  • Gym
  • Non-smoking
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500
Main amenities
  • Housekeeping (on request)
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Coffee/tea maker

Room options

About this area

What's nearby

  • In Downtown Cancun
  • Dubai Palace Casino - 2 min drive
  • Plaza Las Americas - 6 min drive
  • Puerto Cancun Marina Town Center - 10 min drive
  • Ultramar Ferry Puerto Juárez - 8 min drive
  • Playa Tortugas - 13 min drive
  • Cancun Mall - 20 min drive
  • Langosta Beach - 9 min drive
  • Tortuga Beach - 17 min drive
  • Forum Beach - 21 min drive
  • Cancun Convention Center - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive


  • Taqueria los Chachalacos - 14 min walk
  • La Vicenta - Cancun - 14 min walk
  • La Tranquita - 9 min walk
  • Birria el Ruco - 15 min walk
  • Guandola - 8 min walk

About this property

Four Points by Sheraton Cancun Centro

Four Points by Sheraton Cancun Centro features a rooftop terrace and puts you 5.8 mi (9.3 km) from Tortuga Beach. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Eatery Bistro, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, a poolside bar, and a 24-hour fitness center. The pool and helpful staff get good marks from fellow travelers.


English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 112 rooms
  • Arranged over 5 floors


  • Check-in time from 3 PM - midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets allowed (dogs and cats only)*
  • Service animals welcome


  • Free wired Internet access in public areas
  • Free wired Internet access in rooms


  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking
  • Onsite carport

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Free daily reception
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's menu

What to do

  • Shopping
  • Ecotours nearby

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (2121 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas


  • 1 building/tower
  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Art gallery on site
  • Sauna
  • Steam room


  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Low-height counter/sink
  • Low-height desk
  • Low-height bed
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site


  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 42-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free wired internet
  • Free local calls


  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features


The Eatery Bistro - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Toastina Sports Bar - This sports bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: MXN 0 per person, per night
  • Resort fee inclusions:
    • Pool access
    • Beach towels
    • Fitness center access
    • Internet access (may be limited)
    • In-room safe
    • In-room bottled water
    • In-room coffee
    • Self parking
    • Parking
    • Housekeeping

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 245 per person
  • Early check-in can be arranged for an extra charge (subject to availability)


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 580 per accommodation, per stay


  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 8 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).


<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards and cash.</p>

Also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

Does Four Points by Sheraton Cancun Centro offer free cancellation for a full refund?
Yes, Four Points by Sheraton Cancun Centro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Four Points by Sheraton Cancun Centro?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Four Points by Sheraton Cancun Centro?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 8 PM.
Are pets allowed at Four Points by Sheraton Cancun Centro?
Yes, cats and dogs are welcome. There's a charge of MXN 580 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Four Points by Sheraton Cancun Centro?
Yes. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Four Points by Sheraton Cancun Centro?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Four Points by Sheraton Cancun Centro?
No, this hotel doesn't have a casino, but Dubai Palace Casino (12-min walk) and Royal Yak Casino and Sports Book (14-min walk) are both nearby.
What is there to do at Four Points by Sheraton Cancun Centro and nearby?
Four Points by Sheraton Cancun Centro has 2 bars and an outdoor pool, as well as a 24-hour fitness center and a sauna.
Are there restaurants at or near Four Points by Sheraton Cancun Centro?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around Four Points by Sheraton Cancun Centro like?
Four Points by Sheraton Cancun Centro is in Downtown Cancun, a short 12-minute walk from Dubai Palace Casino and 17 minutes' walk from Plaza Las Americas.







Staff & service




Property conditions & facilities




10/10 Exceptional

Gary, 2-night trip
Verified guest review

10/10 Exceptional

Great Property - Reception needs work
This property is absolutely CLEAN... and fantastic. The security is very nice, as you are required to use your hotel key to enter the elevator. Everything you need is there.... The check-in needs some work. I arrived at 1:40pm and was told that check in was at 3pm - additionally I was told that "All hotels do that...." as if it not obvious. My Point.... is that.... if this is end of January and beginning of February and your Hotel is HALF EMPTY.... perhaps you should not be too concerned about checking guests early to offer that "Extra Attention". Even if it's high season... if your rooms are available - SHOW THAT YOU CARE ABOUT GUESTS and welcome them.... "We care about our guests" should not just a phrase you hang on your door - is something you practice.
Frank, 2-night business trip
Verified guest review

8/10 Very good

Mantenimiento vigilado
Vengo al hotel desde su inaguracion, esta perfectamente localizado para mi interes, el servicio muy bueno, pero senti esta vez que se nota el paso del tiempo, pintura , alfombra sucia en pasillos, baño que no tragaba bien, dispensadores vacios, la camarera lo soluciono todo inmediatamente GRACIAS Vigilar los detalles es importante, seguire siendo un cliente habitual por eso mis comentarios
Alexandra, 2-night business trip
Verified guest review

4/10 Fair

Good news, Bad news
This hotel is in great condition and feels like a Sheraton. It is located near good food and shopping. The restaurant and sports bar just keep getting worse. The breakfast buffet food is cold, the bacon is hours old, the whole thing needs improvement
Richard, 4-night business trip
Verified guest review

6/10 Good

Very poor service level at the Restaurant (Eatery). Room was very cold at the arrival (16 degrees cels.). Not enough pool towels available.
Timo, 1-night family trip
Verified Expedia guest review

8/10 Very good

Clean hotel with friendly staff. Connected to hotel.
Jean, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Always enjoy staying here before an early flight out of Cancun.
Cynthia, 1-night trip
Verified guest review

10/10 Exceptional

Beautiful roof top pool with a bar! Very comfy beds! Gorgeous rooms.
Cecie, 1-night trip
Verified Expedia guest review

8/10 Very good

tonatiuh, 2-night trip
Verified guest review

10/10 Exceptional

Everyone at the front desk was so great and helpful! I could ask any question and they had an answer! We had to find transportation to our next destination and they helped us out so quickly! I would definitely come back here!
Vanessa, 1-night trip with friends
Verified Expedia guest review