Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
What's nearby
El Rey Ruins - 18 min walk
Iberostar Cancun Golf Course - 18 min walk
Delfines Beach - 2 min drive
Ventura Park Cancun - 6 min drive
Riviera Cancun Golf Resort - 8 min drive
Getting around
Cancun Intl. Airport (CUN) - 12 min drive
Restaurants
Arena Sports Bar - 11 min walk
Zai - 13 min walk
Sun Palace - 6 min walk
Km 19.5 - 12 min walk
Bogavante Restaurant - 3 min walk
About this property
Cyan Cancun Resort & Spa
Placing you just a 5-minute drive from Iberostar Cancun Golf Course, Cyan Cancun Resort & Spa offers a private beach where you can enjoy beach umbrellas, beach massages, and sun loungers. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in spa services. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other features include a poolside bar, a terrace, and a garden. The pool and helpful staff get great marks from fellow travelers.
Languages
English, Spanish
At a glance
Hotel size
155 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-out available
Early check-in subject to availability
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured, uncovered onsite self parking
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Bar/lounge
Poolside bar
What to do
On a private beach
Free beach club
Services
24-hour front desk
Luggage storage
Free pool cabanas
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Spa services
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Turndown service
Bed sheets provided
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Free local calls
Electrical adapters/chargers
More
Daily housekeeping
In-room safe
Mobile key entry
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Service fee: USD 2 per accommodation, per night
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Policies
This property does not have elevators.
Guests can rest easy knowing there's a security system on site.
This property accepts credit cards, debit cards and cash.
Also known as
Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun
Frequently asked questions
Does Cyan Cancun Resort & Spa offer free cancellation for a full refund?
Yes, Cyan Cancun Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cyan Cancun Resort & Spa ?
Yes, there's an outdoor pool.
Are pets allowed at Cyan Cancun Resort & Spa ?
Sorry, pets aren't allowed.
Is parking offered on site at Cyan Cancun Resort & Spa ?
Yes, there's free self parking.
What are the check-in and check-out times at Cyan Cancun Resort & Spa ?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Cyan Cancun Resort & Spa ?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (20-min drive) and Dubai Palace Casino (21-min drive) are both nearby.
What is there to do at Cyan Cancun Resort & Spa and nearby?
Cyan Cancun Resort & Spa has a private beach and an outdoor pool, as well as spa services and a garden.
Are there restaurants at or near Cyan Cancun Resort & Spa ?
Yes, there's an onsite restaurant.
What's the area around Cyan Cancun Resort & Spa like?
Cyan Cancun Resort & Spa is a short 18-minute walk from Iberostar Cancun Golf Course and 8 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers say this hotel is in a good location.
Cyan Cancun Resort & Spa Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Very good
18 Jan 2025
Cynthia
Cynthia, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
15 Jan 2025
Carolyn
Carolyn, 1-night family trip
Verified Hotels.com guest review
6/10 Good
14 Jan 2025
ok for the rate
Hotel was ok some area were run down. the shower was not working right.
Jose
Jose, 3-night trip
Verified Hotels.com guest review
6/10 Good
9 Jan 2025
It’s the bare minimum
It is one of the cheapest hotels in the area so I can’t expect too much however it’s is a very left alone hotel as in it needs a lot of maintaince
robert
robert, 1-night trip
Verified Hotels.com guest review
8/10 Very good
4 Jan 2025
Danae
Danae, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 Jan 2025
Andres
Andres, 5-night trip
Verified Hotels.com guest review
6/10 Good
31 Dec 2024
Overall good. Bathrooms are in bad shape.
Murtuza
Murtuza, 6-night family trip
Verified Hotels.com guest review
6/10 Good
30 Dec 2024
OK but could be better
The location is excellent. Service and cleanness are also remarkable.
The lift and other sections into the bedrooms (window's handler, sofa, furnitures) need deep maintenance or apply a refurbish; this would enhance a lot the hotel
Verified traveller
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Dec 2024
Anthony
Anthony, 1-night trip
Verified Hotels.com guest review
8/10 Very good
19 Dec 2024
Beatiful views
Hotel is a bit old with beautiful views
Boris
Boris, 5-night family trip
Verified Hotels.com guest review
8/10 Very good
15 Dec 2024
Good stay
Dated hotel, but nice rooms. The jacuzzi bathtub in our room could not produce enough hot water for a bath. Everything was great. Comfy bed was a pleasure to sleep on.
Gregory
Gregory, 1-night trip
Verified Hotels.com guest review
6/10 Good
12 Dec 2024
No outlets, no in room phone
Toilet clogged up more than 3 times. Only had one electric outlet for use behind tv and no others. No in room phone to call front desk.
Verified traveller
11-night trip
Verified Hotels.com guest review
2/10 Poor
29 Nov 2024
Yanick
Yanick, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Nov 2024
It’s amazing, we are truly VIP treatment..near in the airport and very near to the beach.
Ronie Ian
Ronie Ian, 1-night family trip
Verified Hotels.com guest review
6/10 Good
29 Oct 2024
Good place
It was a "good" place to stay. The bartender at the swim up bar was not very gregarious. The beach, was nice but swimming was a bit of a challenge (It was October) and there was no lifeguard. Room was "nice" The furniture dated and the sliding glass door was a little "wonky", but the AC worked really well and the bathroom was nice. Bed was comfortable. Restuarant was a bit pricey, but the restaurant across the street was amazing and affordable
Roger Joseph
Roger Joseph, 2-night trip
Verified Hotels.com guest review
2/10 Poor
26 Oct 2024
The pool/ocean view was the only thing I liked. The floors were dirty with long hair that wasn’t swept up. The air was very sticky, and the hot tub was useless because of course that was also dirty. At the checkout, they charged me for “staining a rag” with body wash. The lady at the front desk said the cleaning lady couldn’t get the stain out when she tried washing it. Which is impossible because I only stayed there one day and not once did a maid come to room to clean anything. So how did she try to wash it and couldn’t get it out? Makes absolutely no sense. Also, the food at the restaurant inside took forever and was a bit below mediocre. Definitely won’t be coming back again and don’t recommend.
Allen
Allen, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
25 Oct 2024
Really nice place but rude staff
Lexziiz
Lexziiz, 6-night trip
Verified Expedia guest review
6/10 Good
24 Oct 2024
Ok location for the price limited good service
Sean
Sean, 4-night trip
Verified Expedia guest review
8/10 Very good
22 Oct 2024
Our property was given to us more than 2 hours late. Check in was at 3 pm and it was 5:15 pm and our room wasn’t ready yet. We found house keeping still cleaning our room and said give us up 5 more minutes. That was very disappointing
Angel
Verified Expedia guest review
10/10 Exceptional
19 Oct 2024
All was very good
Alvaro
Alvaro, 2-night business trip
Verified Expedia guest review
8/10 Very good
18 Oct 2024
If you are planning to stay at the resort don't go here but if you are looking place to sleep at night best place to visit
Karan
Karan, 7-night trip
Verified Expedia guest review
2/10 Poor
17 Oct 2024
The property looks old and not well cared for it needs an update. The sink water took forever to go down as well as the shower the toilet was stained . The room was freezing and if you change the temperature to put it at a higher temp everything would get wet even the floor and the couch .we paid to stay from the 6 to the 12 and we left the place on the 9 we couldn’t even properly charge our phones as only one outlet was not rusted even the lamps were rusted from the humidity. It smelled very humid and was unbareable I got rashes and was itchy and I could breathe properly we even asked for allergy medicine and we were asked if we needed an ambulance again the staff was really nice and helpful and that’s the reason we stayed as long as we did but in the end the room was unbearable and we preferred to lose the money that we paid which we paid in full on arrival than to continue staying there. Again let me reiterate that the staff was amazing.
Esmeralda
Esmeralda, 6-night romance trip
Verified Expedia guest review
6/10 Good
17 Oct 2024
Rosa
Rosa, 1-night trip
Verified Expedia guest review
10/10 Exceptional
16 Oct 2024
Monserat
Monserat, 5-night trip
Verified Expedia guest review
10/10 Exceptional
15 Oct 2024
25hr solo trip
It was nice overall. The tacos and pool was excellent