Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
What's nearby
Chac Mool Beach - 6 min walk - 0.6 km
Forum Beach - 12 min walk - 1.1 km
Cancun Convention Center - 13 min walk - 1.1 km
Gaviota Azul Beach - 17 min walk - 1.5 km
La Isla Shopping Mall - 4 min drive - 3.8 km
Getting around
Cancun Intl. Airport (CUN) - 26 min drive
Restaurants
Señor Frogs - 3 min walk
Snack Grand Park - 8 min walk
Hard Rock Cafe Cancun - 12 min walk
The Surfin Burrito - 6 min walk
Coco Bongo Beach Party - 12 min walk
About this property
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is a great choice for your beach stay in Cancun. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and body treatments. Dining choices include 6 restaurants and the 2 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious property include a rooftop terrace, a poolside bar, and a health club. Fellow travelers love the pool and helpful staff.
All-inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Languages
English, French, Spanish
At a glance
Hotel size
180 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Designated smoking areas
Caters to adults only
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–10:30 AM
6 restaurants
2 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
Private dining
24-hour room service
What to do
On the beach
Shopping
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Romance packages
Facilities
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Garden
Health club
2 outdoor pools
Full-service spa
Sauna
Massage/treatment rooms
Banquet hall
Room amenities
Be entertained
IPod docking station
Flat-screen television
Premium cable channels
Home comfort
Air conditioning
Stocked minibar (select free items)
Coffee/tea maker
Bathrobes and slippers
Sleep well
Pillow menu
Turndown service
Premium bedding
What to enjoy
Furnished balcony
Separate sitting area
Freshen up
Rainfall showerhead
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
The onsite spa has 18 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Dining
Gourmet Marché - Onsite buffet restaurant.
Hunter Steakhouse - Onsite steakhouse. Open daily.
Agave - Mexican Cuisine - Onsite restaurant. Open daily.
Jade - Asian Cuisine - Onsite restaurant. Open daily.
C/X Culinary Experience - Onsite diner. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
This property accepts credit cards and cash.
Also known as
Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive
Frequently asked questions
Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer free cancellation for a full refund?
Yes, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, there are 2 outdoor pools.
Are pets allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, there's free self parking.
What are the check-in and check-out times at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (13-min drive) and Dubai Palace Casino (14-min drive) are both nearby.
What is there to do at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only and nearby?
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has 2 outdoor pools, 2 bars, and a spa, as well as a health club and a garden.
Are there restaurants at or near Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, there are 6 onsite restaurants.
Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only like?
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is a short 4-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 12 minutes' walk from Forum Beach. Travelers love the property's prime location.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Popular mentions
Service staff
Food
Room
Beach
Restaurant
Drinks
Entertainment
Buffets
View
Elevator
What guests liked
The beach at this property is amazing, beautiful, and clean with clear, green, and blue water. (69 reviews)
The pool area was clean, enjoyable, and offered a nice vibe with multiple pools and warm water. (44 reviews)
The spa experience was amazing, relaxing, and great value with wonderful staff and treatments. (19 reviews)
From real guest reviews summarized by AI.
Reviews
6/10 Good
3 Nov 2024
Muchos procesos en llegada/salida por mejorar
El personal de recepción está mal capacitado, a mi llegada jamás me comentaron que mi habitación tendría 2 camas en vez de 1 como lo solicité al reservar. Fue muuuuuy tardado el proceso de registro al hotel. La habitaciones requieren de mantenimiento y el pecoso de salida también es un tacto engorroso. Más aún no aplican con facilidad el descuento del 20% en bebidas que te ofrecen a la llegada
Mario
Mario, 2-night trip with friends
Verified Hotels.com guest review
4/10 Fair
29 Oct 2024
Not worth the money
Unexpected cost at check in, odor in the room and only having access to premium liquor at certain areas of the results.
Justin
Justin, 5-night trip
Verified Hotels.com guest review
4/10 Fair
27 Oct 2024
Not what I expected.
I reserved a king bed and got there early to make sure I had the request fulfilled Meanwhile I noticed and confirmed with staff that hotel was only at 30% occupancy so I was sure our request was a certainty but as we checked in we were denied that option. Very disappointed
Carlos
Carlos, 3-night trip
Verified Hotels.com guest review
2/10 Poor
4 Oct 2024
Ashley
Ashley, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Sep 2024
Sean
Sean, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
16 Sep 2024
Alton
Alton, 4-night trip
Verified Hotels.com guest review
8/10 Very good
4 Sep 2024
My stay and the staff was amazing. There was only thing that disappointed me. I made an attempt to get my room decorated for my anniversary. i was unable to after requesting it, and after seeing so many other room doors decorated it made me and my wife a bit disappointed.
Sade
Sade, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 Aug 2024
DANIELLE
DANIELLE, 4-night family trip
Verified Hotels.com guest review
8/10 Very good
27 Aug 2024
Carren
Carren, 4-night trip
Verified Expedia guest review
10/10 Exceptional
27 Aug 2024
This resort was very clean. Very nice rooms and the beach is amazing!!!!!
Kimberly Gardenia
Kimberly Gardenia, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
27 Aug 2024
Chantasia
Chantasia, 5-night trip
Verified Expedia guest review
6/10 Good
26 Aug 2024
This property was very clean and beautiful! However, the pool needed more daily cleaning. There was lots of trash floating around the pool (cups, french fries, breaded shrimp). Also, the food was not that great. Breakfast was good but all other options were fried foods.
Joanne
Joanne, 3-night family trip
Verified Expedia guest review
4/10 Fair
26 Aug 2024
I stayed as a Diamond club member. We were supposed to have a butler, which we did not see except when we first checked in. The diamond club lounge could only fit 3 guest. Every where we went they tried to charge us extra. The building had no AC except in the rooms. It smelled like mildew and water damage. Our television was not working. The activities was lame and the roof top pool was unusually unless you bought a $300 cabana. The other pools were too small for the amount of people. I was in my room undressed and a cleaner walked into my room without knocking.
Roxan
Roxan, 4-night romance trip
Verified Orbitz guest review
8/10 Very good
26 Aug 2024
Nice property with amazing breath taking view. Definitely a place to party. Drinks were good. Downfall the elevators took forever to come up or down. Unless you’re a Diamond member getting access to the reservation for restaurants there is nearly impossible.
FRANCISCO
FRANCISCO, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
25 Aug 2024
Overall everything was great, I’m definitely coming back next year
Andrea
Andrea, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
25 Aug 2024
It is an awesome adult party hotel. It’s not Temptations. People are friendly, courteous, and ready to have a good time drinking and meeting people from all over. You can “chill” here, but really it’s more of a drinking and chilling in the pool or at the beautiful beach vibe. The nightly shows and entertainment is sufficient and the staff is super friendly and accommodating. You really don’t have to leave the hotel. The food isn’t bad and there is a plethora of options. The drink options are not top shelf, but they aren't bottom of the barrel either. I will come back here again. The room are nice and the ocean view rooms have amazing views. The music is loud but the parties stop around 12:30ish. You should be partying either at the hotel or somewhere else so that shouldn’t matter. You are in Mexico at an all inclusive adult hotel after all!!
Lance
Lance, 3-night romance trip
Verified Expedia guest review
4/10 Fair
25 Aug 2024
I waited months to go on this trip only for it to be a disappointment. The food gave me a stomach bug, It seems like the staffs don’t all have the same information with when it comes to concerns about the hotel, and my door was locked and I was going to be charged for some thing I didn’t do! it all just seemed very unprofessional, to top it off when it came to me checking out I was charged an additional $27 for a checkout fee that I see nowhere on their website. I definitely don’t recommend this hotel.
Saige
Saige, 6-night trip with friends
Verified Expedia guest review
8/10 Very good
25 Aug 2024
The beach is amazing, staff service was great, Dulce the waitress on the beach was attentive and had engaging personality . We have stayed her before a few years ago pre-covid....food was not as good this time and the people were much wilder ... people drunk and screaming obscenities in the pool at the top of her lungs ... We are not prudes but allowing people to be that loud,drunk and vulger drops the resorts image .....also a few tiles broken by pool .....Still a great place ..just not amazing ...once a brand is tarnished very hard to recover
James p
James p, 5-night romance trip
Verified Expedia guest review
8/10 Very good
24 Aug 2024
Great property, staff, and service. The only improvement would be the food. The quality seemed generic for the most part. Had higher expectations for the taste but still good!
Mohammad
Mohammad, 4-night romance trip
Verified Expedia guest review
6/10 Good
24 Aug 2024
Gabrielle
Gabrielle, 6-night trip
Verified Expedia guest review
10/10 Exceptional
23 Aug 2024
Loved it and i enjoyed my stay . I will definitely be back
Aujanique
Aujanique, 4-night trip
Verified Expedia guest review
6/10 Good
23 Aug 2024
Aaron Edward
Aaron Edward, 5-night trip
Verified Expedia guest review
4/10 Fair
23 Aug 2024
Gabrielle
Gabrielle, 5-night trip
Verified Expedia guest review
10/10 Exceptional
20 Aug 2024
The service from all the employees
nelson
nelson, 5-night family trip
Verified Expedia guest review
8/10 Very good
19 Aug 2024
Property and staffs were amazing. I think there should be diversity as it pertains to the food and bigger servings. The entertainment could’ve been better too.