Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
What's nearby
Chac Mool Beach - 6 min walk
Forum Beach - 12 min walk
Cancun Convention Center - 13 min walk
Gaviota Azul Beach - 17 min walk
La Isla Shopping Mall - 4 min drive
Getting around
Cancun Intl. Airport (CUN) - 26 min drive
Tulum Intl. Airport (TQO) - 88.7 miles/142.8 km
Restaurants
Señor Frogs - 3 min walk
Snack Grand Park - 8 min walk
Hard Rock Cafe Cancun - 12 min walk
The Surfin Burrito - 6 min walk
Coco Bongo Beach Party - 12 min walk
About this property
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is a great choice for your beach stay in Cancun. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and body treatments. Dining choices include 6 restaurants and the 2 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious property include a rooftop terrace, a poolside bar, and a health club. Fellow travelers love the pool and helpful staff.
All-inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Languages
English, French, Spanish
At a glance
Hotel size
180 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Designated smoking areas
Caters to adults only
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–10:30 AM
6 restaurants
2 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
Private dining
24-hour room service
What to do
On the beach
Shopping
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Romance packages
Facilities
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Garden
Health club
2 outdoor pools
Full-service spa
Sauna
Massage/treatment rooms
Banquet hall
Room amenities
Be entertained
IPod docking station
Flat-screen television
Premium cable channels
Home comfort
Air conditioning
Stocked minibar (select free items)
Coffee/tea maker
Bathrobes and slippers
Sleep well
Pillow menu
Turndown service
Premium bedding
What to enjoy
Furnished balcony
Separate sitting area
Freshen up
Rainfall showerhead
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
The onsite spa has 18 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Dining
Gourmet Marché - Onsite buffet restaurant.
Hunter Steakhouse - Onsite steakhouse. Open daily.
Agave - Mexican Cuisine - Onsite restaurant. Open daily.
Jade - Asian Cuisine - Onsite restaurant. Open daily.
C/X Culinary Experience - Onsite diner. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
This property accepts credit cards and cash.
Also known as
Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive
Frequently asked questions
Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer free cancellation for a full refund?
Yes, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, there are 2 outdoor pools.
Are pets allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, there's free self parking.
What are the check-in and check-out times at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
No, this property doesn't have a casino, but PlayCity Casino (12-min drive) and Royal Yak Casino and Sports Book (13-min drive) are both nearby.
What is there to do at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only and nearby?
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has 2 outdoor pools, 2 bars, and a spa, as well as a health club and a garden.
Are there restaurants at or near Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, there are 6 onsite restaurants.
Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only like?
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is a short 13-minute walk from Cancun Convention Center and 4 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers love the property's prime location.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
27 Dec 2024
Everything was amazing . Only downside was that I requested a Happy Birthday sign for my guest months up until my arrival and it wasnt provided. Everything else was good
shante
shante, 3-night trip
Verified Hotels.com guest review
6/10 Good
3 Nov 2024
Muchos procesos en llegada/salida por mejorar
El personal de recepción está mal capacitado, a mi llegada jamás me comentaron que mi habitación tendría 2 camas en vez de 1 como lo solicité al reservar. Fue muuuuuy tardado el proceso de registro al hotel. La habitaciones requieren de mantenimiento y el pecoso de salida también es un tacto engorroso. Más aún no aplican con facilidad el descuento del 20% en bebidas que te ofrecen a la llegada
Mario
Mario, 2-night trip with friends
Verified Hotels.com guest review
4/10 Fair
29 Oct 2024
Not worth the money
Unexpected cost at check in, odor in the room and only having access to premium liquor at certain areas of the results.
Justin
Justin, 5-night trip
Verified Hotels.com guest review
4/10 Fair
27 Oct 2024
Not what I expected.
I reserved a king bed and got there early to make sure I had the request fulfilled Meanwhile I noticed and confirmed with staff that hotel was only at 30% occupancy so I was sure our request was a certainty but as we checked in we were denied that option. Very disappointed
Carlos
Carlos, 3-night trip
Verified Hotels.com guest review
2/10 Poor
4 Oct 2024
Ashley
Ashley, 5-night trip
Verified Hotels.com guest review
8/10 Very good
28 Sep 2024
We had a good stay at this property. I would recommend for upbeat vibes and friendly staff. The resort activities were limited for a couple of days due to the hurricane, yet they still tried to make everyone comfortable and entertained to the best of their ability. The elevators did go down and that was a huge inconvenience having one or two elevators working with the high occupancy that they have. The food is decent, I feel it could be better, but again, you have to know what you want out of a resort. The atmosphere is fun, the rooms could use a tune up, you can walk to the strip (use caution). The constant upselling of things at the resort is a bit annoying but it’s literally everywhere you go in Mexico, everyone is trying to profit. Overall, would stay again because I pretty much know the hotel but I’d like to explore more luxury properties.
Crystal
Crystal, 3-night family trip
Verified Expedia guest review
8/10 Very good
28 Sep 2024
Smaller resort. No kids. Great staff!
Chelsea Rose Marie
Chelsea Rose Marie, 6-night trip with friends
Verified Expedia guest review
10/10 Exceptional
28 Sep 2024
Franklyn
Franklyn, 4-night trip
Verified Expedia guest review
6/10 Good
26 Sep 2024
Amazing staff. Always with a great smile and helpful people (especially Luise, Angel , cafe team )
Andrea
Andrea, 5-night trip
Verified Expedia guest review
10/10 Exceptional
26 Sep 2024
Sean
Sean, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Sep 2024
Trinetta
Trinetta, 3-night trip
Verified Expedia guest review
6/10 Good
25 Sep 2024
Staff is amazing and so friendly! Their location is perfect for people who love to swim in the ocean. Downside, is their food. We did not finish one meal we had there, they could really step up their food game to match their friendly service. This was my second visit here but will be my last.
Amber Godwin
Amber Godwin, 4-night romance trip
Verified Expedia guest review
4/10 Fair
25 Sep 2024
Denise Del Carmen
Denise Del Carmen, 3-night trip
Verified Expedia guest review
10/10 Exceptional
24 Sep 2024
Mamadou
Mamadou, 5-night trip
Verified Expedia guest review
6/10 Good
24 Sep 2024
Stephanie
Stephanie, 4-night trip
Verified Expedia guest review
8/10 Very good
23 Sep 2024
Would visit again
Dontevious
Dontevious, 3-night trip
Verified Expedia guest review
2/10 Poor
23 Sep 2024
No water
Miguel
Miguel, 5-night trip
Verified Expedia guest review
10/10 Exceptional
23 Sep 2024
I had a really great time, also the food was great.
Terrinikia
Terrinikia, 3-night trip
Verified Expedia guest review
10/10 Exceptional
23 Sep 2024
Pros Very nice hotel , good location excellent buffet
Cons there were something wrong with the pipes so i couldn't flush the toilet for 2 days , one night the smoke from the smoke machine from the rouf top party lick into the room , the AC wasn't working for the last night were staying
Esteban M
Esteban M, 3-night trip with friends
Verified Expedia guest review
8/10 Very good
23 Sep 2024
The property was really nice. Food and drinks was good.
kenta
kenta, 4-night romance trip
Verified Expedia guest review
6/10 Good
23 Sep 2024
The property is beautiful! Staff is amazing especially my butler Ricardo. Food was good. Since I purchased the Diamond Club package I wish they told us where we could get the premium liquor on the resort. We didn’t have any water on our 2nd day and part of the 3rd day. I understand things happen but it definitely wasn’t the best experience. Overall I probably would give the resort another shot.
Jeanae
Jeanae, 4-night trip with friends
Verified Expedia guest review
4/10 Fair
23 Sep 2024
Sarah
Sarah, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
23 Sep 2024
Nice and clean
Tomeka
Tomeka, 3-night romance trip
Verified Expedia guest review
6/10 Good
22 Sep 2024
The Royalton Chic Cancún was a nice resort over all. We came the week after Labor Day so I believe a lot of the activities were done the weekend before because there wasn’t much activity offered. The food was average resort food with some stuff better than the other. The rooms are modern but could use a deeper cleaning and the mildew smell was the worse. I got home and my stuff had the mildew smell. Also the restaurants and lobby area was very warm like they didn’t have air in that area and yes I know the doors stay open a lot but I’ve been to other resorts and it didn’t feel like that in those areas even with the doors open. Overall it’s a nice resort for any age located close/walking distance to alot of things. I probably wouldn’t stay again but I would tell others to give it a try.
Latasha
Latasha, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
21 Sep 2024
First all inclusive trip and this was the BEST vacation i’ve been on. Everything about the resort was amazing down to the service and food.